Jenny Scott | Page 45

I have no words. I was treated well at their service department but after the time they had my car I was told this is how my car was designed and they could not find anything wrong. Needless to say, my department but after the time they had my car I was told this is how my car was designed and they could not find anything wrong. Needless to say, my car is at another dealership where they have found my issue and called in an engineer to look at it. They conclude that its an issue with my cvt transmission and its covered under my warranty. More

by 17outback Verified Customer Verified Customer

Report | Print

Very pleasant surroundings and people very friendly and most of all it s close to Chick-Fil-A. The service has been great so far and I really don't expect anything less. Timely service too. most of all it s close to Chick-Fil-A. The service has been great so far and I really don't expect anything less. Timely service too. More

by SESKOROBERT Verified Customer Verified Customer

Report | Print

People are always pleasant. Service is very good. Customer department. Jenny, was very nice and knowledgeable. She discussed what was needed on my car. Thank you very much. Customer department. Jenny, was very nice and knowledgeable. She discussed what was needed on my car. Thank you very much. More

by MARUSAL1945 Verified Customer Verified Customer

Report | Print

It was 2+ hours for an oil change. 45 mins just to move it back and I had an appt. They knew I was waiting for it. it back and I had an appt. They knew I was waiting for it. More

by JKCH81 Verified Customer Verified Customer

Report | Print

Jenny was amazing! she had my car all ready to go. I was in and out in 5 minutes. Also my technician (Blake) was very helpful. I feel very confident in his knowledge and the quality of any service he does. in and out in 5 minutes. Also my technician (Blake) was very helpful. I feel very confident in his knowledge and the quality of any service he does. -Ryan Hauk More

by Ryan Hauk Verified Customer Verified Customer

Report | Print

Great service with very friendly people Everything was taken care of. Everyone was so helpful and friendly. Dealership was clean. My service was explained to me and it was done at a reasonable cost. Very taken care of. Everyone was so helpful and friendly. Dealership was clean. My service was explained to me and it was done at a reasonable cost. Very pleased. More

by PATTYSCOTT1215 Verified Customer Verified Customer

Report | Print

Service was slow and did not fix the problem. I brought the car in mainly due to a rattling and puttering sound from the exhaust system, something I had experienced with two previous Outbacks. I was told the car in mainly due to a rattling and puttering sound from the exhaust system, something I had experienced with two previous Outbacks. I was told that it would cost $66 for a half hour of technician time to diagnose the problem. I agreed to that and to a standard 60,000 mile "tune-up". After sitting in the waiting room for four hours, I was told they had done the "tune-up" (at a cost of $820) but had been unable to diagnose the exhaust problem. As it was 5:30 pm they said that there was nothing else they could do that day, so they suggested I leave the car overnight (they did provide a loaner car). I expected a call from them by mid-morning the next day, but I did not hear from them, so I called at 1:30 pm to find out what was going on. They asked me to come back in and test drive the car with the service rep. The sound was not as pronounced and there was a lot of background noise (the parking lot was being resurfaced), so she said that she could not hear a problem. She suggest that perhaps the technician "banging" on the exhaust system had "knocked" it back into place. She said I could come back if it re-emerged. More

by JS Mayer Verified Customer Verified Customer

Report | Print

It was fine but I didn't understand taking photos of my car or the Initial comments on the invoice. I assume that you are just covering your rear end. I guess I can't blame you but I've never experienced a car or the Initial comments on the invoice. I assume that you are just covering your rear end. I guess I can't blame you but I've never experienced any thing like that. Seems like you don't trust your customers. More

by PAMYOUNGRT Verified Customer Verified Customer

Report | Print

Kind and very accommodating- I am from out of state, and they had no problem getting my car in within 24 hours with no hassle whatsoever. Staff was kind, comforting to know there is a Subaru such as this ne they had no problem getting my car in within 24 hours with no hassle whatsoever. Staff was kind, comforting to know there is a Subaru such as this nearby when I travel. More

by GLCARDAMONE Verified Customer Verified Customer

Report | Print

I had a dead car battery, so I called Bob Rohrman and a tech came right over and gave me a jump for no charge. I drove over to the dealership and got right in for a battery test and a new battery for a goo tech came right over and gave me a jump for no charge. I drove over to the dealership and got right in for a battery test and a new battery for a good price. Excellent job, thanks. More

by JWAYMIRE425 Verified Customer Verified Customer

Report | Print