Exceptional service !!!! They go above and beyond !!! I
love my coffee cup!!!! Thank you Subaru !!!! They pick up my vehicle at work and return in !!
love my coffee cup!!!! Thank you Subaru !!!! They pick up my vehicle at work and return in !!
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by CFRAZIER7287
Verified Customer
Verified Customer
Nov 02, 2020 -
Zeigler Subaru of Lafayette responded
Thank you for taking the time to leave us a review! We appreciate you trusting Bob Rohrman Subaru with your vehicle's service needs!
I really appreciate the availability of a loaner for any
service appointments that take more than 1-2 hours. Staff is always very friendly and helpful.
service appointments that take more than 1-2 hours. Staff is always very friendly and helpful.
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by D-N-COSTELLO
Verified Customer
Verified Customer
Oct 28, 2020 -
Zeigler Subaru of Lafayette responded
Thank you for the positive feedback! We appreciate you trusting us with your vehicle's maintenance needs, and we look forward to your next visit. Thanks again, from all of us here at Bob Rohrman Subaru!
Everyone that helped me was so polite and helpful,
communicated every step of the way. Perfect experience all around. I will definitely be recommending to anyone
communicated every step of the way. Perfect experience all around. I will definitely be recommending to anyone
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by LACYSWEET
Verified Customer
Verified Customer
Oct 28, 2020 -
Zeigler Subaru of Lafayette responded
Thank you for taking the time to leave us a review! We appreciate you trusting Bob Rohrman Subaru with your vehicle's service needs, and we look forward to your next visit - take care!
I recently took my Subaru in to the dealership to have
recall work done. The staff was very friendly and courteous. I very much appreciated their help.
recall work done. The staff was very friendly and courteous. I very much appreciated their help.
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by APRIL.PHILLIPS
Verified Customer
Verified Customer
Oct 28, 2020 -
Zeigler Subaru of Lafayette responded
Thank you for the kind review! We're glad you had a great experience with our service team here at Bob Rohrman Subaru, and we look forward to seeing you again in the future!
I made an appointment for oil change, tire rotation,
change of cabin and engine filters and recall fix, but even so Had a long wait to check in.
Jenny was efficient in checking me in and giving details
change of cabin and engine filters and recall fix, but even so Had a long wait to check in.
Jenny was efficient in checking me in and giving details about finish time.
She also checked in mid-morning about additional work.
Pick up and payment went well; she applied a $10 discount coupon to my $200 charge.
In today's email, I received coupons for $10 off on oil change and another coupon for $10 off on tire rotation.
You had those coupons available when I had that appointment 4 days ago!!!! Why, or why did you not apply both of those coupons to my tire rotation and oil change this week???????
If you want the highest ratings, then you must give the highest service.
Please send me the additional $10 off my charge!
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by kfranzme
Verified Customer
Verified Customer
Oct 26, 2020 -
Zeigler Subaru of Lafayette responded
Hello – we appreciate you bringing this to our attention and would like to speak with you in greater detail. If you could please give us a call at 765-588-9583 and ask to speak to our Service Manager, Karalee Sollars, it would be greatly appreciated. Thank you.
I'm always treated well by the service department. The
sales staff sell the car once, but the service department "sells" the car again every time I visit. Fixing my vehicle issues correctly is the biggest
sales staff sell the car once, but the service department "sells" the car again every time I visit. Fixing my vehicle issues correctly is the biggest reason I will come back.
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by e-norris
Verified Customer
Verified Customer
Oct 26, 2020 -
Zeigler Subaru of Lafayette responded
We're so happy to hear this! Your business is greatly appreciated by all of us here at Bob Rohrman Subaru and we look forward to your next visit!
I had plenty of questions regarding what I needed to have
done, and every step of the way, the service people/ Jenny assisted, timing, loaner car set up, etc.
done, and every step of the way, the service people/ Jenny assisted, timing, loaner car set up, etc.
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by TRAZKY74
Verified Customer
Verified Customer
Other Employees Tagged:
I appreciate the mechanic that worked on the car. he took care of a long time problem, and the alignment was fantastic.
Oct 23, 2020 -
Zeigler Subaru of Lafayette responded
Thank you for taking the time to leave us a review! We're so glad that Jenny was able to answer all your questions, and we'll be sure to share your kind comments with the team. Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we hope to see you again in the future - take care!
I am satisfied with this dealership. Pleasant waiting
room. My only complaint is that the automatic faucets in the restroom did not work very well.
room. My only complaint is that the automatic faucets in the restroom did not work very well.
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by RJLAIN
Verified Customer
Verified Customer
Oct 21, 2020 -
Zeigler Subaru of Lafayette responded
Thank you for taking the time to leave us a review and share this feedback. We appreciate you coming to visit us here at Bob Rohrman Subaru, and we hope to see you again in the future. Take care!
Great service! Professional and friendly staff! My
vehicular went in for 30,000 mile service and was completed in a timely manner. Cost of service was less than I initially expected.
vehicular went in for 30,000 mile service and was completed in a timely manner. Cost of service was less than I initially expected.
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by FIREMEDIC334
Verified Customer
Verified Customer
Oct 20, 2020 -
Zeigler Subaru of Lafayette responded
Thank you for the kind review! We're glad you had a great experience with our service team here at Bob Rohrman Subaru, and we hope to see you again in the future!
Courteous employees. Prompt check-in. Thorough
explanation of service to my SUV. This is my third Subaru, and I will continue to own a Subaru.
explanation of service to my SUV. This is my third Subaru, and I will continue to own a Subaru.
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by drraf06
Verified Customer
Verified Customer
Other Employees Tagged:
Rolyce Scheitlin
Oct 19, 2020 -
Zeigler Subaru of Lafayette responded
Thank you for the kind review! We appreciate you coming to visit us here at Bob Rohrman Subaru, and we hope to see you again in the future - take care!