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Jenny Scott
Jenny Scott | Page 47
Certified Service Advisor
Zeigler Subaru of Lafayette
1600 S Creasy Ln
Lafayette, IN 47905
513 Reviews
513 Reviews
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513 Reviews of Jenny Scott
October 17, 2020
Appears the service department front line are overwhelmed with paperwork and initiation of customers arriving. Customers are waiting.unnecessarily. Needs to be a better way to move customers thru. with paperwork and initiation of customers arriving. Customers are waiting.unnecessarily. Needs to be a better way to move customers thru. More
by JRCOPLEY56
Verified Customer
October 16, 2020
Like any time I have to service, it takes much longer than stated with little updates about progress. Only to be told at the very end that they can't properly fix the problem I came in for in the first p than stated with little updates about progress. Only to be told at the very end that they can't properly fix the problem I came in for in the first place (low beam light issue). Overal other service fine like oil change. Employees very pleasant and courteous. Noticed some employees not properly wearing masks. More
by MARGOT279
October 09, 2020
I am thoroughly satisfied with the service and extensive repairs performed recently on my Subaru Outback. All work was completed in a timely fashion as promised. Also the service advisor, Jenny Scott, was repairs performed recently on my Subaru Outback. All work was completed in a timely fashion as promised. Also the service advisor, Jenny Scott, was courteous and very knowledgeable—the consummate professional. More
by JSCOMPTON76
Other Employees Tagged: The mechanic Casey Collins deserves commendation on a job well done. Our Outback seems like a new car!
October 09, 2020
Really disappointed to pay 65 dollars for something that didn’t fix anything for me . And the. Be expected to pay another 310 dollars . I paid for a reprogramming that didnt work then was expected to pay fo didn’t fix anything for me . And the. Be expected to pay another 310 dollars . I paid for a reprogramming that didnt work then was expected to pay for a new key for 240 before tax then pay another 65 to program a new key . That’s not acceptable in my opinion. More
by ahmedkhhhs
October 07, 2020
Jenny Scott handled my service issue with total professionalism. She kept me informed about what my car needed and keep me informed about the progress in making the necessary repairs. professionalism. She kept me informed about what my car needed and keep me informed about the progress in making the necessary repairs. More
by JWAYMIRE425
October 07, 2020
So the 1 thing I would change there is your check in process. what happened to the days of here's the keys, my car is over there, see ya later call me when its done. Im pretty sure you already have vide process. what happened to the days of here's the keys, my car is over there, see ya later call me when its done. Im pretty sure you already have video cameras recording everything in that high tech shop, 4 pics with an ipad is just not needed, in my opinion. More
by KJGRITTER
October 02, 2020
Service is excellent as always, they keep me informed and explain everything that needs to be done to my car. Kenzie is awesome and always so friendly and helpful! explain everything that needs to be done to my car. Kenzie is awesome and always so friendly and helpful! More
by MiaTexHogan
Other Employees Tagged: Shane Starrett
October 02, 2020
Marvin Hudson was great as usual!! I have sent multiple people to him and they all love him! He is Fast and clear on explaining every detail, friendly and can really tell he cares about you and your family people to him and they all love him! He is Fast and clear on explaining every detail, friendly and can really tell he cares about you and your family getting into the right car! I had to have my 10 month old while signing papers and Mike was very patient with me. My only complaint is the service department. I’m not sure if it’s a communication error but there was an issue with a service in my previous Subaru and then I get a new one and they put the wrong window deflectors on so now I have to come back to have the correct ones out on. I work 2nd shift at SIA so it’s a little harder to get up and bring my car in early enough to make sure it’s done before I have to be at work. More
by MERIAH.COLLISON
Other Employees Tagged: Marvin Hudson, Mike Jaeger
October 01, 2020
My car was in for routine oil change and service. I had also requested a wheel alignment. I was told the alignment should be delayed until new tires were installed. The remaining service was accomplished also requested a wheel alignment. I was told the alignment should be delayed until new tires were installed. The remaining service was accomplished in timely fashion, with a nice complimentary wash at the end. Also updated radio software at no charge. Well done!! More
by STRATTONFFR
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