Jeremiah Alexander

I left my vehicle for service for an entire week to repair (for the 3rd time), defects with the blind spot monitor and adaptive cruise control. By Friday afternoon I had not heard anything from the de repair (for the 3rd time), defects with the blind spot monitor and adaptive cruise control. By Friday afternoon I had not heard anything from the dealership, so I called to determine if my truck had been repaired and was ready for me. I stated on hold for 43 minutes until someone assured me that my truck was taken care of and was ready for me to pick up. I picked it up the next day and within seconds of starting the vehicle, both the blind spot monitor and adaptive cruise control demonstrated the same defects as when I had brought it in and from the two previous service appointments. The same defect messages had to be present when they moved the vehicle out of the shop and when the brought it to the service center, but no one said a word to me. I could not have been more upset and honestly question whether any work had been done on it at all. I drive to Louisville from Nashville every week and not having the functionality I have paid for and need is creating a safety issue for me and no one at the dealership seems to care. Further, when I picked up my vehicle, they charged me $319 for an oil change. When I questioned it, it was quickly corrected to $178, a difference of $141. No one was going to say anything until I pointed it out. Further, I later noticed that a new oil life sticker was not applied to the windshield (the old one is still there) and the oil monitor was not reset. So my app tells me I have 12% oil life and I’m already past the mileage and date on the sticker. Honestly, I’m not confident that the oil was even changed. I truly believe that my truck sat in their lot for a week and they billed my for an oil change that didn’t happen and never attempted to repair my 3rd time defect that is making driving unsafe for me every time it glitches out. More

Report | Print

I brought my Gladiator into Franklin Chrysler Dodge Jeep Ram for a recall inspection. Jeremiah was helpful and explained everything. Service was quick and friendly. Ram for a recall inspection. Jeremiah was helpful and explained everything. Service was quick and friendly. More

Report | Print

Great customer service, would recommend for your jeep maintenance needs and Emily is a valuable addition to the service team. maintenance needs and Emily is a valuable addition to the service team. More

Report | Print

I’ve seen this dealership for probably 25 years, any questions? I expect to be making it a few more. questions? I expect to be making it a few more. More

Report | Print

We purchased a new Jeep Wrangler in 2024. They have serviced it for all oil changes and any other work need. We have been pleased with this dealer. They have serviced it for all oil changes and any other work need. We have been pleased with this dealer. More

Report | Print

We bought a Chrysler Pacifica here that has had a long list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service does list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service doesn't return calls and when you get in touch the call is handed off to others. They also won't honor warranties of the cars and services they sell. I recommend you avoid this dealership and its service department. More

Report | Print