Dalton Johnson

Great communication fast service paint job came out perfect other dealerships were not willing to help, but this one took it on with no problems. perfect other dealerships were not willing to help, but this one took it on with no problems. More

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great service and phenomenal team here. wouldnt trust anyone else with my vehicle. quick and easy team to work with wouldnt trust anyone else with my vehicle. quick and easy team to work with More

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I initially scheduled my appointment and was told I’d be able to get a rental through the dealership but come to find out that’s nearly impossible. When I dropped off my vehicle after I rescheduled I was to able to get a rental through the dealership but come to find out that’s nearly impossible. When I dropped off my vehicle after I rescheduled I was told it would be seen day of but it wasn’t seen till 3 days later. Getting them to communicate at all was absolute xxxx. I would call and leave voicemails and would never receive a call back. It took me calling the normal line and getting a receptionist and asking for the manager and then later on just texting the number to get a call back. More

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Things like using my extended warranty have been seamless. Getting recall parts in when another dealer had taken 6 months and never gotten. Just my kind of place, and I have two vehicles I take ther seamless. Getting recall parts in when another dealer had taken 6 months and never gotten. Just my kind of place, and I have two vehicles I take there under warranty. More

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Called and got same day service appointment for recall and oil change. Courteous, efficient, delivery. Excellent service! and oil change. Courteous, efficient, delivery. Excellent service! More

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Service department lack understanding of customer service. I question the mechanics ability since I waited 6 hours and had to leave the trk for the weekend. service. I question the mechanics ability since I waited 6 hours and had to leave the trk for the weekend. More

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Franklin CDJR found the problem with my Durango and fixed it after only 12 days in the shop it after only 12 days in the shop More

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Very profesional. Excellent customer service. I did a walk in oil change. Did not have to wait too long. Excellent customer service. I did a walk in oil change. Did not have to wait too long. More

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I recently had a very good experience with your service scheduling agent. Meredith is the person that I had the most interaction with. I have a Jeep Rubicon that may have been affected with the most recent scheduling agent. Meredith is the person that I had the most interaction with. I have a Jeep Rubicon that may have been affected with the most recent recall. I called and spoke with Meredith before Jeep dealerships had any information. Meredith reassured me that she would take down my name and number and call as soon as the manufacturer had sent out an action plan. Sure enough, on our around July 16 I received a personal call from Meredith to decode an appointment for me. Not many professionals do this. Adam, our service rep was equally competent. From this point forward when I need to schedule a service for my Jeep Rubicon I will personally reach out and try to schedule through Meredith. I can’t say enough nice things about her. I actually made it a point to stop by and introduce myself to her and her scheduling team. I hope the dealership realizes how “customer facing” they are and what a good job they do. Thank you Adam. Special thank you to Merdith. More

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I’ve seen this dealership for probably 25 years, any questions? I expect to be making it a few more. questions? I expect to be making it a few more. More

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