Jeremie Taylor

Thieves! They had my car 4x times for a total of 15 weeks. They claimed lost car, waiting on warentee inspector, haven’t gotten approval, can’t find parts, et They had my car 4x times for a total of 15 weeks. They claimed lost car, waiting on warentee inspector, haven’t gotten approval, can’t find parts, etc. All delays and lies, They swapped out all my upgrades, stole my tow package, sunroof, switched gas tanks, back of front seats, changed my VIN #, swapped out my engine, changed my door panels, rear hatch door, and gave out my car information to Uconnect, allowing people to shut down my car not allow me to accelerate, my hatch door only opens if stereo is on, they collaborated with Insuringalaska to change my insurance policy, labeling my car “jeep wagon” when it was SRT jeep grand Cherokee Limited, then put my doors on a vehicle they sold in sales lot, with the same exact scratches and door dinges I had on my car. They replaced a cheep plastic front grill, and all around plastic panels but left my original hood!? The Inside roof cover to my sun roof is shoved in back roof panel, they swapped out the switches and motor from the sunroof retractor, my car has no power now, breaks squeal. Still makes same sounds slipping transfer case as when I originally took in. When I showed Kenny the new cheap, plastic gas door panel w/ brand new stickers they installed, he said, “what do you think a judge would have to say?” I had no idea why they swapped my gas tank until I found out the 6.4 liter has tank under rear cargo, and 3.6 liter has on the rear driver side. They claim they lost all all paperwork in March 2025, when they had car for over 3 weeks. They took my original catEyE headlamps and LED lights and swapped out my fog lights. They swamped out my steering column and put in a new steering column w/ cheep vinyl, removed my leather head rests and put vinyl, took my applifier from under front driver seat, put a brand new spare tire that’s smaller then my stock and removed my seat warmers for back seats. They cracked center of windshield then glued a cheap rearview mirror , mine had outdoor temp, and emergency button- I turned the mirror and entire mirror w/ both sides of windshield fell with only glass falling from outside of windshield not inside. My invoice says Texas Billing? When I took it into Anchorage Alaska. My seatbelts were changed with older faded ones, and replaced passenger side belt is Damaged. My door panels, trim, don’t line up, the hatch back door doesn’t fit my car, with sunlight coming through the joints. I keep finding brand new yellow and black rivets fall out from back hatch, and under seats, they repainted the VIN # plate behind seat, put in a new compartment under seat that now has battery, carpets don’t match, and new rivets fell from compartment w/ brand new foam and stickers..my VIN plate was gray in front of windshield ? Now it’s a white paper with barcode. The car came straight from Canada by original owner, now the history to this VIN claims multiple auto shops in Kenai- The dealership I purchased my car from Quality Sales, just happened to be someone bought them out when Lithia had my car in their procession for 4 weeks and my insurance policy was changed w/ new VIN during same time, when “Edgar “ asked for copy of insurance. Upon picking up my car, My door handles were loose, faded and paint was flat color, I noticed headlights, Edgar said, “So are you saying this isn’t your car?” I said, “excuse me, of course it’s mine? But these aren’t my door handles or headlights.. My rear hatchback door had red and white rectangle lights inside door panel, with large back window, and level where my dog could stand up on door- now the door they installed has faded black cheep plastic, w/ 2 small round yellow inside lights, and bowed out back. All my fuses are missing from spares to upgrades they stole, wire harness cables missing under hood, and all brand new harnesses under front seats. This dealership and the mechanics that work under them are theives! Kenny and Edgar are running an illegal operation at the expense of their trusting customers. More

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Hands down absolute worst customer service I have ever experienced. Our 2018 Jeep started having issues. We bought a lifetime warranty package. Took it in for diagnostics, it took them a full month to experienced. Our 2018 Jeep started having issues. We bought a lifetime warranty package. Took it in for diagnostics, it took them a full month to tell us they “think” it’s a sensor in the coolant hose. They replaced the hose and suggested we change the spark plugs, brake pads, and fuel injectors (things not covered under warranty). We said we would do those things on our own because we didn’t want to wait another month to get our vehicle back, but asked for the oil change and coolant hose replacement. Drove the jeep home only to have the oil change light come on, as well as the service engine light, and open the hood to find coolant leaking from the brand new hose they supposedly put on. We changed the brakes and rotors at home, fuel injectors, spark plugs, bled the fuel lines and coolant lines ourselves. Check engine light is still coming on and will not produce a code. Not to mention whenever we call the service department takes 20 minutes to answer the phone, if you leave a message they don’t call back. When you ask for answers about your vehicle they just try to sell you more instead of fixing the problem. Called to schedule an oil change and they try to tell me I have to pay for over $3000 of work to keep my engine warranty contract. When my husband went in to pick up the Jeep, he asked if they cleared the check engine code or did their “inspection” and they rudely stated “no you only wanted an oil change.” They also didn’t provide a rental while they had the jeep for 4 weeks for the initial issue. It says in the warranty contract they are supposed to provide one for at least five days (technically cover up to $35 a day for a rental for only 5 days). Alas they did not. When we asked about it they said they don’t do that. Do NOT buy from them. You will be stuck getting repairs with them if you want to try to make good use of your warranty. And you won’t get the repair. They will be rude and take at least a month to do absolutely nothing, with no communication unless you physically go in and demand to speak to someone. Meanwhile you will be out of luck on vehicle. More

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I have had my Chrysler 200 C at this dealership three times and received very poor service. The first time was for a leaking back tire, and they couldn't even find the leak. My husband's ex-stepson fou times and received very poor service. The first time was for a leaking back tire, and they couldn't even find the leak. My husband's ex-stepson found a huge hole that had been plugged and then plugged it again for me. Then the dash lights stopped working and they supposedly fixed it, but it turns out that they didn't. I spent $2,000 on that. My husband took it back to them to have them fix it correctly and they had it for over a month. They called to tell us that the car is ready to be picked up, but they lost the fob. We bought this car used and it only came with one fob. More

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Just got a car from here last week. The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 lug nuts on the rear tire and when we found out it was missing we had the car 2 days only. Once we brought their mistake to their attention they refused to pay for the damages cause by their service workers negligence. So now I have to foot the bill for them not doing their job right the first time. This company doesn't care about their customers after you pay them money. I suggest taking your money to an honest dealership that honor and fix any mistakes made by their xxxxty employees. More

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Just got our Dodge Journey car back after three months from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’ from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’s car for such a long period of time. The majority of that waiting period was due to parts that were backordered or unavailable through supply chain difficulties. I give credit to Kenny and the service department that he took all of my 20 or so phone calls graciously and respectfully. He obviously can’t get work accomplished when parts are unavailable and we understand that. My cautionary tale would be to any future new car or used car buyer. Spend the extra money on the extended warrantee $2900. our final repair/replacement cost ended up being about $8000 which we only had to pay $100 deductible. Without the warranty we would never have been able to cover it. The car seems to be running well and I think Lithia did their best to give us service that was needed. Last bit of advice don’t call these poor guys screaming and threatening because they’re doing their best every day to feed their families just like everyone else. Mechanical work is never easy and there are always surprises that you cannot plan for. More

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Great customer service! Very knowledgeable about the Vehicle and options. Great job of listening to what I wanted and did not want. Got what I wanted at a fair pricing Vehicle and options. Great job of listening to what I wanted and did not want. Got what I wanted at a fair pricing More

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Troy at Lithia Dodge Dealership was amazing to work with, he was very helpful, patient and kind! I’m very happy he was my car salesmen. he was very helpful, patient and kind! I’m very happy he was my car salesmen. More

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Good dealership but some serious reservations. All the people that I interfaced with were five star. However, something was done during the purchase agreement that was sent to my financial institu All the people that I interfaced with were five star. However, something was done during the purchase agreement that was sent to my financial institution that needs to be corrected. All dealerships have a technique called for want of a better term fluff charges. My financial institution did not catch, however, I will be notifying them soon. I found a charge for lifetime nitrogen on my PO for $399. This was for lifetime nitrogen filling. I objected to this charge and thought it very unreasonable because first I had not been informed and it addition at the last moment was very unscrupulous and in my opinion very demeaning to the customer. I am a Costco member and I do all my tire work with them. They supply me with FREE N2 for as long as I am a member. I will work to stop these FLUFF charges since I feel they are criminal in nature. IE THEFT!!! More

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Very knowledgeable and very helpful n fast service and very friendly chuck was very friendly and took extra steps to get the deal finalized and return phone calls to tell us what was happening with the c very friendly chuck was very friendly and took extra steps to get the deal finalized and return phone calls to tell us what was happening with the cat More

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My new Tradesman As far as dealings with car dealers goes I would say this was about average. I am neither pleased nor displeased with the outcome of my new Tradesman As far as dealings with car dealers goes I would say this was about average. I am neither pleased nor displeased with the outcome of my new Tradesman Classic. It’s a good truck in the first 222 miles. More

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