Jeremy Annis | Page 3

Spitzer CDJR St Marys, LLC responded

It’s rewarding to hear our team handled the service on your Honda CR-V with genuine friendliness. We look forward to taking care of your vehicle again. Thank you for the five-star feedback.

Spitzer CDJR St Marys, LLC responded

I sincerely apologize for your experience and the frustration this caused. That is not the level of service we aim to provide. Your appointment time should have been respected, and I understand how upsetting it is to have your vehicle sit for several hours without proper communication. I also recognize how frustrating it is to be told something you had already explained, and especially concerning to hear that your cabin air filter and glove box were not properly reinstalled. That is absolutely not acceptable. I would truly appreciate the opportunity to make this right. Please contact me directly at 814-594-8943 so I can personally review what happened, address the concerns with your vehicle, and work toward restoring your confidence in our service. I am the general manager here. Thank you for bringing this to my attention. Your feedback matters, and I hope to earn back your trust in our service department.

Spitzer CDJR St Marys, LLC responded

It’s great to hear the part for your Jeep Wrangler Unlimited arrived right on schedule and that our team kept you informed. Thank you for the five-star rating. Please let us know if we can help again.

Spitzer CDJR St Marys, LLC responded

It’s wonderful to hear that Jeremy’s professionalism and kindness made your experience so pleasant. Thank you for trusting us with your Jeep service. We look forward to assisting you again.

Spitzer CDJR St Marys, LLC responded

Thank you for taking the time to share your feedback. As the General Manager, I was concerned to read about your experience. I understand how incredibly frustrating it is to come in for a specific service and leave with an estimate of that magnitude. Our goal is always to provide a transparent and helpful health check for every vehicle that enters our bays, but it’s clear that, in this instance, we missed the mark somewhere along the line. I would like to personally look into your vehicle’s inspection report and speak with the service team involved to understand exactly what happened. Most importantly, I’d like to speak with you directly if possible. Please contact me directly at 814-594-8943 or jherbstritt@spitzer.com so we can discuss this further. Jason Herbstritt - GM - Spitzer CDJR St. Marys

Spitzer CDJR St Marys, LLC responded

Thank you for sharing that our team was polite and friendly while clearly explaining the needed services and costs. We appreciate your trust in us to care for your Jeep.

Spitzer CDJR St Marys, LLC responded

Thank you for sharing your experience with our service on your Jeep Patriot. Jeremy and the service team are pleased they could guide you smoothly through each step. Please let us know if you have any questions in the future.

Spitzer CDJR St Marys, LLC responded

We’re delighted to hear our team provided excellent maintenance for your Jeep. Thank you for sharing your experience. We look forward to serving you again.

Spitzer CDJR St Marys, LLC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Spitzer CDJR St Marys, LLC responded

Thanks for sharing about your experience with Spitzer CDJR St Marys, LLC. We appreciate your business and hope to see you again soon!