Jeremy Collins | Page 2

Kelly Ford has earned our business through good communication, trust and the services they provide. Thankfully for the team at Kelly. communication, trust and the services they provide. Thankfully for the team at Kelly. More

by t.gragg Verified Customer Verified Customer

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Great dealer with an outstanding service department and excellent service advisors who are always helpful. excellent service advisors who are always helpful. More

by williamasmith626 Verified Customer Verified Customer

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I’ll keep this to the point and just the facts in my opinion: Came in for a RECALL ON A 2023 FORD MAVERICK 4 Hrs later i noticed the ambient sensor/AC did not work. I called. They said “disconnect the opinion: Came in for a RECALL ON A 2023 FORD MAVERICK 4 Hrs later i noticed the ambient sensor/AC did not work. I called. They said “disconnect the battery”. I did that. Still had the problem. Brought in the truck - that very day just befor 2pm- to Kelly Ford. They “claimed” an impact caused the sensor to break. But no one knew when or where the impact happened (including myself) and the front bumper to the average person showed no signs of any damage. I was treated aggressively by Steve Roth who said, and I quote, after 2 minutes trying to figure out how this happened: “take your keys, I’m done with this, get out of here.” A mostly civil 30-40 minute debate (no insults other than Pete trying to get me irritated by claiming i called him a liar; i did not) in the parking lot occurred between myself and 4 employees; Jeremy Collin’s, their tech Pete ( i think thats his name) , steve Roth, and Raphael Martinez. It wasn’t the issue of the sensor being broken; we were all in agreement it was broken. It was the rude , unprofessional, and aggressive nature of the tone and attitude and unwillingness to help in a real way that inspired this accurate review. Keep in mind; we had no way of knowing if this did or did not happen under their supervision. Mr Collin’s said he would pay 50% of the repair but by this time I had lost all faith and trust. Meaning, they could claim anything. At $194/hour they claimed it could be anywhere from $730 to $1400 to repair. Moreover, Mr Collin’s, claimed the property has cameras but they do have “blind spots” so he had no idea at this time whether or not the “impact” had happened under Kelly Ford care. Reviewing my dash cam I saw how fast their drivers take your care into a crowded garage. After doing a deep dive I see I’m not alone in my discovery that Kelly Ford service is losing business because of the unprofessional demeanor and excessive fees they charge customers. More

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Phenomenal service…great people. .excellent all the way around..from the porters to the service managers wonderful experience .excellent all the way around..from the porters to the service managers wonderful experience More

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Very pleased with the Ford Bronco Badlands! Love the way it drives, love the color. Options on it are great! Love the way it drives, love the color. Options on it are great! More

by cboyer77 Verified Customer Verified Customer

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I've been a customer since 2010 and have always been treated respectfully and fairly. Every person I have worked with is courteous, friendly, and helpful. treated respectfully and fairly. Every person I have worked with is courteous, friendly, and helpful. More

by keiser Verified Customer Verified Customer

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I'm very happy that Kelly Ford is my hometown, neighborhood Ford dealership. Great customer service. Thanks Valerie. neighborhood Ford dealership. Great customer service. Thanks Valerie. More

by rcsdc10 Verified Customer Verified Customer

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Best dealership around! Amazing experience all around and would recommend them to anyone and everyone. Amazing experience all around and would recommend them to anyone and everyone. More

by Twilkerson0 Verified Customer Verified Customer

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Justin was great and we fully trust and are thrilled with Kelly Ford. Great place to purchase and service your vehicles Kelly Ford. Great place to purchase and service your vehicles More

by t.gragg Verified Customer Verified Customer

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Paul was amazing to deal with, I have purchased tons of vehicles over the years and it is always nice to find someone who makes the experience a pleasure. I have dealt with the service department and they vehicles over the years and it is always nice to find someone who makes the experience a pleasure. I have dealt with the service department and they are top notch so it is nice to know that the sales department is equally great to deal with. More

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