Jeremy Collins | Page 2

They kept my van for 3 months and failed to fix it, they fail to stay in contact with anyone. I've had to contact corporate which the stated they can't get ahold of anyone at dealer overall they are incompe fail to stay in contact with anyone. I've had to contact corporate which the stated they can't get ahold of anyone at dealer overall they are incompetent and failed to do they're job More

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A dealership that does what you need them to do when you need them to do it and always delivers on their promises need them to do it and always delivers on their promises More

by slat4590 Verified Customer Verified Customer

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Outstanding customer service with second to none performance. The people here truly care about the issues you bring to them, and want to ensure the best solution(s) are presented. They want to make performance. The people here truly care about the issues you bring to them, and want to ensure the best solution(s) are presented. They want to make sure you have all the information you need to make a well informed decision for you and your family! More

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Always a great experience! Never have had a bad experience experience More

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I was experiencing Ignition and door lock problems, on my 2013 Ford Explorer. My Service Advisor, Me Wilson Vazquez at Kelly Ford, Melbourne, FL. Took charger immediately. He had my Explorer diagnosed and im 2013 Ford Explorer. My Service Advisor, Me Wilson Vazquez at Kelly Ford, Melbourne, FL. Took charger immediately. He had my Explorer diagnosed and immediately ordered the required parts. The part was back ordered. During the backorder Mr. Vazquez kept me informed of the status of my parts. Mr Vasquez notified me when the part arrived and scheduled me an appointment for the next day. I was very happy and honored to have such prized customer service. Mr Vazquez has always provided excellent service for me. He highly represents. More

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Mr. Perez has consistently relieved my anxiety and frustration with my vehicle maintenance concerns. He has always provided highly commendable, efficient and professional service on my vehicles. I con frustration with my vehicle maintenance concerns. He has always provided highly commendable, efficient and professional service on my vehicles. I consider Mr Prez to be a great team player for Kelly Ford. More

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Kelly Ford Of Melbourne Florida is the absolute Best dealership in the area including Orlando. The facility is always clean and organized. All of the staff are polite, friendly and professional. What yo dealership in the area including Orlando. The facility is always clean and organized. All of the staff are polite, friendly and professional. What you see the staff is what you get in service. Service reps are highly knowledgeable. They are straight forward and honest. Their confidence is your trust. I travel from Orlando, Fl to Melbourne, Fl to have all my vehicles service and repaired because of the highly commendable service and friendly, professional atmosphere. Mr Perez is always on point and helpful. He has my confidence in keeping my vehicles well maintained. More

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The best employees giving all customers their best!!!! This dealership has the natural ability and provide a natural professional, friendly and family atmosphere to all of their customers. The service is a This dealership has the natural ability and provide a natural professional, friendly and family atmosphere to all of their customers. The service is always professional and fast. The facility is always clean and neat. Most important honesty is very trusting in this dealership!!! Both Mr. Jeremy Collins and Mr. Frank Perez represent Kelly Ford in a highly commendable manner. I have been to Ford dealers in my Orlando area in the past and for the last five years I drive to Melbourne for all of the service on my vehicles. Thats because of the trusted service and being with the best family of service people. Mr. Collins and Mr. Perez keep up the high standards. More

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Comments and ratings of customers with 3 decades of service Our first experience with this dealership was approximately 1986 when we were visiting Florida from Pennsylvania and required service for our 1983 Mus Our first experience with this dealership was approximately 1986 when we were visiting Florida from Pennsylvania and required service for our 1983 Mustang convertible when experiencing mechanical difficulties. Our overall treatment was exceptional then, as it remains now-34 years later! Being Florida residents for 16 years, we continue to rely on the folks at Kelly Ford for their customer service and expertise just as we had done between 1986 and 2004 when becoming Florida residents. More

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Exceptional customer Service equals rewarding experience On December 11, 2019 Mr Frank Perez not only provided friendly, professional service. He went above and beyond to diagnose and correct the transmissio On December 11, 2019 Mr Frank Perez not only provided friendly, professional service. He went above and beyond to diagnose and correct the transmission problem that I was having with my 2013 Ford Explorer. The service was on point and I was out in a very short time. Mr Perez presented a very high standard in representing Kelly Ford. I highly commend Mr Perez for his professionalism. More

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