Jeremy Gresham | Page 3

Good job well done thank you so much will be back thanks again jade ya again jade ya More

by GREATDM Verified Customer Verified Customer

Report | Print

**Subject: Request for Support and Clarification Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that I’ve been facing, hoping to receive support or a viable solution from the dealership. Some time ago, I noticed a failure in the vehicle’s transmission, especially when shifting from first gear. I took the car to my trusted mechanic, who suspected a transmission issue but couldn't confirm it definitively since the vehicle was still moving, though with difficulty. I then consulted two other mechanics, who gave me similar feedback. In search of a more technical opinion, I brought the vehicle to a competing dealership for a diagnostic. They reported a failure in three sensors and quoted a repair cost of around $5,000—without guaranteeing that the issue would be resolved. Considering the high cost and the uncertainty, I returned to my mechanics, who informed me that their diagnostic tools showed no fault with the sensors. With my car sitting idle for over four months, unable to work and support my family, I went back to the Kia dealership to request a transmission replacement. However, I was advised by the service supervisors that replacing the transmission would not solve the problem and that the real issue was with the sensors. Trusting Kia’s diagnosis, I purchased the sensors directly from the dealership and had my mechanic install them. Unfortunately, this did not fix the issue. It is now clear that the problem is indeed with the transmission, just as initially suspected. This situation has placed me in a very difficult financial position: I spent a significant amount on sensors based on an incorrect diagnosis and now do not have the means to afford the necessary transmission replacement. Given this, I kindly ask the dealership to review my case and consider offering support—whether through a discount on the transmission replacement, a flexible payment plan, or a more thorough technical analysis that could lead to a definitive solution. I am open to dialogue and truly hope we can find a fair and reasonable resolution. Thank you for your attention, and I look forward to your response. Sincerely, Diana Silveira 6502018832 Vin number KNDMB5C19K6533767 --- Se quiser, posso formatar esse texto como um e-mail com assunto e assinatura padrão. Deseja isso também? More

by jeferson carvalho Verified Customer Verified Customer

Report | Print

Mo is hands down the best—knowledgeable, patient, and truly easy to work with. This is the third car I’ve bought from him, and every time he’s gone above and beyond without any pressure or games. I’ll be truly easy to work with. This is the third car I’ve bought from him, and every time he’s gone above and beyond without any pressure or games. I’ll be back again this summer to get cars for my daughters, and I wouldn’t trust anyone else but Mo and the Greenway Kia West team. More

Report | Print

The staff that I worked with was extremely authentic and have great customer service skills from greeting to a great sense of humor. have great customer service skills from greeting to a great sense of humor. More

Report | Print

Love the friendliness that they are and willing to always help you. Love the way they also go out there way to make you happy help you. Love the way they also go out there way to make you happy More

Report | Print

Very friendly helpful and caring made everything easy I will definitely recommend this dealership to my friends will definitely recommend this dealership to my friends More

by mforbes894 Verified Customer Verified Customer

Report | Print

Thanks for your services and patience because if it wasn’t for Gateway kia putting customers first wasn’t for Gateway kia putting customers first More

by JAURITAPOOLE533 Verified Customer Verified Customer

Report | Print

Jeremy was very good salesman he made sure I was a repeat. Customer. Good salesman repeat. Customer. Good salesman More

by shirleyjjlove Verified Customer Verified Customer

Report | Print

The team is not motivated. The teammate assigned to me has left without excuses. It's unacceptable! The teammate assigned to me has left without excuses. It's unacceptable! More

Report | Print

Jeremy was a pleasure to work with. He did not pressure us Nor was he pushy, and he got the sale because of that. He did not pressure us Nor was he pushy, and he got the sale because of that. More

by mikejj7881 Verified Customer Verified Customer

Report | Print