Jeremy Kiel | Page 4

Very Disappointed I contacted this dealership via their pop-up chat box on and requested additional photos of a used truck they had advertised. The girl on the chat b I contacted this dealership via their pop-up chat box on and requested additional photos of a used truck they had advertised. The girl on the chat box said she would gladly pass on the request to the sales dept. The next day, 7-28-17. I received an email from Jeremy Keil (General Manager).His email stated the following: Our main objective is to give you all the information you need in a timely and efficient manner. 1.My Internet Team is reviewing your request right now. 2.We will verify your vehicle specifications. 3.One of my Internet Directors will also call, email, or text you to gather some information from you shortly for me. Well if they even actually reviewed my request they never responded with photos like I requested. That same day I received another email from a Sales Manager, Ulises Cabrera promising the best price with no hassle but still "NO" photos. A 3rd contact from a "Sales Specialist", Danny Pohl stating: Hoping this note finds you well. I've attempted to reach you in order to help you in your search for the right deal on the vehicle you inquired about my management team as well as myself are extremely dedicated to make sure that you have an amazing and unforgetable experience with us here at our dealership! If you no longer need any information, or are simply not in the market anymore, please respond and let me know. In that case, I can stop attempting to reach you and mark your file appropriately. If you are, after all, still searching for a vehicle, I'm more than willing to help you gather all the information you need to make an informed decision in your own time. This was the one and only email from him so I'm assuming this was his attempt. But still "NO" photos. I responded with: Yes still in the market but I never received the additional photos of the vehicle I inquired about. I would like to at least see photos of the interior and additional photos of exterior before I make the drive to see it in person. As of 8-7-17 I have yet to receive a photo. This same date while traveling back home to Jacksonville from Orlando I stopped by the dealership to a sales person already making a deal on the vehicle I had inquired about. So much for customer service. I guess I should've read previous reviews. I wasn't even going to give dealership 1 star for a poor rating but website wouldn't let me submit review without one. Good customer service is hard to come by these days.. SAD More

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Great experience I am very happy with my Chevy Equinox. Marsha was so helpful, kind and knowledgeable. My whole experience was positive. Thank you Marsha, Jeremy and A I am very happy with my Chevy Equinox. Marsha was so helpful, kind and knowledgeable. My whole experience was positive. Thank you Marsha, Jeremy and Andre'. More

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Car to be picked up already sold a few days befoee We confirmed in the morning 16 of May 2017 withe the owner of the dealership that 2015 Chevrolet Silverado VIN 1GCVKREC3FZ177110 is ready to be picked We confirmed in the morning 16 of May 2017 withe the owner of the dealership that 2015 Chevrolet Silverado VIN 1GCVKREC3FZ177110 is ready to be picked up and when we arrived there they told us that they don't have the car anymore because was sold online by mistake a few days before and they will return the money to the original buyer. We are a transportation company and we are loosing money, time and waisting fuel dealing with this. More

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GO SEE BRYAN SPEARS BEST CUSTOMER SERVICE EXPERIENCE I'VE HAD IN BUYING A CAR WITH BRYAN SPEARS! DON'T GO TO ANYONE ELSE. SUCH A GREAT DEALERSHIP TO BUY FROM. BEST CUSTOMER SERVICE EXPERIENCE I'VE HAD IN BUYING A CAR WITH BRYAN SPEARS! DON'T GO TO ANYONE ELSE. SUCH A GREAT DEALERSHIP TO BUY FROM. More

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Top notch customer experience Everyone is willing to go over and beyond. This is the second truck we have bought from them. I live in Sarasota FL and they drove down here to delive Everyone is willing to go over and beyond. This is the second truck we have bought from them. I live in Sarasota FL and they drove down here to deliver the truck and pick up trade. They will make sure you have been provided the best customer experience. More

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Great service! I would like to thank the staff at new Smyrna Chevrolet for the wonderful service and great deal I received when purchasing my vehicle. I will definit I would like to thank the staff at new Smyrna Chevrolet for the wonderful service and great deal I received when purchasing my vehicle. I will definitely be back in the future. More

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Easiest buying experience I ever had I did not have to bargain with the price. I did not have to put a down payment. Every thing went smoothly from start to finish. Best buying experienc I did not have to bargain with the price. I did not have to put a down payment. Every thing went smoothly from start to finish. Best buying experience I have ever had by far. More

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Couldn't ask for better My visit was very pleasurable thanks to the great men who assisted me. They were very knowledgeable and extremely patient. After being to several othe My visit was very pleasurable thanks to the great men who assisted me. They were very knowledgeable and extremely patient. After being to several other dealers Jeremy and Mario did what it took to get my deal done. I will be recommending them to everyone I know. More

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Very Satisfied I live in Palm Beach County and I purchase my new 2016 Chevrolet Equinox over the phone with the help of Jeremy Kiel and Joe Nestore because of I live in Palm Beach County and I purchase my new 2016 Chevrolet Equinox over the phone with the help of Jeremy Kiel and Joe Nestore because of the great deal I got from Jeremy Kiel. Then Michael Agoo delivered the Equinox to my home and went over the final financing paperwork paperwork with me line and drove my trade in back to the New Smyrna Chevrolet. All of these gentlemen went above and beyond what I expected. I would tell anyone to purchase there next vehicle from them. More

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Excellent sales and service I was very impressed with the sales people and the service received on the recent purchase of our new Equinox. I would not hesitate to recommend this I was very impressed with the sales people and the service received on the recent purchase of our new Equinox. I would not hesitate to recommend this dealership to any and all of my friends. I will definitely be purchasing my next vehicle from them. More

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