Jeremy Mahr
Jeremy Mahr at Regal Kia Lakeland

Jeremy Mahr | Page 32

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.6
831 Reviews
4.6

831 Reviews

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831 Reviews of Jeremy Mahr

October 05, 2024

Dealership Rating
Employee Rating

They recommended services on our car that did not need to be done. It was extremely expensive and we feel ripped off. We will never buy a Kia or get our car serviced at a Kia again. Horrible service. More

by HOWESJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Oct 15, 2024

Regal Kia Lakeland responded

Thank you for your feedback. We’re very sorry to hear that your experience with our service department left you feeling dissatisfied. It’s never our intention for any customer to feel pressured into unnecessary services, and we apologize if we failed to provide clear and transparent recommendations.

October 04, 2024

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Always friendly staff and fast service kept you informed on what going on with your vehicle while it’s being serviced on if a problem occurs and check on you after work is complete very professional in ever More

by mikewaylon
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez , Jorge Benitez

Oct 15, 2024

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

October 03, 2024

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I’m impressed with their level of service. I had a busy day and they loan me a car to take care of my schedule while my car was being serviced. Highly recommended. Everyone was helpfu More

by RIANA2021
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 15, 2024

Regal Kia Lakeland responded

We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

October 03, 2024

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Employee Rating

Never received any updates unless I called. I was told I needed a new engine then 2 days later it’s magically fixed and was ready to be picked up days ago, which I was never notified. More

by NOKIAEMAIL0
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Oct 15, 2024

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication and the confusion regarding the status of your vehicle. We understand how frustrating it must have been to hear conflicting information about your engine repair, and we're sorry for any inconvenience this caused. We'll be addressing this internally to prevent similar issues from happening in the future.

September 29, 2024

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Employee Rating

Got helped right away and everything was good. got a lot of hot chocolate and snacks. More

by howellbilly45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Oct 01, 2024

Regal Kia Lakeland responded

We're happy that you're happy, and we're looking forward to your next visit to Regal.

September 25, 2024

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Friendly and helpful service staff. Checked on me frequently andnn b made sure I didn’t need anything. More

by triceb1
Service Price Transparency
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Recommend Dealer
Yes
Sep 26, 2024

Regal Kia Lakeland responded

Thank you for trusting Regal with your service needs.

September 24, 2024

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Employee Rating

Great customer service, Misty always welcoming and keeps me informed. Major asset to Regal. The service team is excellent, returns my car to me quickly and clean. Highly recommend ! More

by jsyrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez

Sep 26, 2024

Regal Kia Lakeland responded

We have a great team! Thank you!

September 21, 2024

Dealership Rating
Employee Rating

Jeremy was outstanding, he's honest and he explains anything real well!your employee that's sits on the right by were you cash,her name starts with a D she came up to me and asked if I needed anything. More

by esorhaindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Sep 26, 2024

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

September 19, 2024

Dealership Rating
Employee Rating

I felt like instead of having a conversation we were having a disagreement on my first visit I had to reschedule call Kia and get the information about the recall myself but the second visit was much b More

by LULALIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 26, 2024

Regal Kia Lakeland responded

Thank you for your honest feedback and for giving us another chance on your second visit. I'm sorry to hear that your first experience wasn't what you expected, and I understand how important it is to feel heard and respected. We strive to provide that level of service consistently, and I'm glad your second visit was a better reflection of our commitment to customer satisfaction. I truly appreciate your loyalty to the Kia brand.

September 18, 2024

Dealership Rating
Employee Rating

Scheduled an appointment and when I show up they say it’s to last to service my vehicle. This is the second time I’ve came in for a recall and they don’t get it done. I took off of work early to get there ju More

by zcamriee143
Recommend Dealer
No

Other Employees Tagged: Genesis Cruz

Sep 19, 2024

Regal Kia Lakeland responded

Thank you for taking the time to share your experience, and I sincerely apologize for the inconvenience you faced during your recent visits. We understand how frustrating it is to take time off work and not have the service completed as scheduled. This is not the level of service we strive to provide, and we will be addressing this internally to ensure it doesn’t happen again.

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