Jeremy Mahr | Page 38

Extremely helpful the whole way and very informative. Top notch service. Will recommend to everyone I can. Top notch service. Will recommend to everyone I can. More

by DCHAD23 Verified Customer Verified Customer

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Quick service, great price, understanding service team that does not demand services that are needed to be completed and understand if you have them done on a later date when you arrive for service that does not demand services that are needed to be completed and understand if you have them done on a later date when you arrive for service More

by robruiz813 Verified Customer Verified Customer

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The customer service is excellent but the service on the vehicle not so excellent I was satisfied but not pleased the service that I have gotten over the years from my first car to this car has went down no vehicle not so excellent I was satisfied but not pleased the service that I have gotten over the years from my first car to this car has went down not a lot but it has went down I still love you guys I hope everything get back like it used to be More

by grady4robinson Verified Customer Verified Customer

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Good and very happy place not to long to get car oil change very pleasant change very pleasant More

by judichandler100 Verified Customer Verified Customer

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Fairly quick service, no hard sales, good listeners. Would certainly recommend. Day and night from the service previously received at another local Kia dealer. Would certainly recommend. Day and night from the service previously received at another local Kia dealer. More

by jdieguez Verified Customer Verified Customer

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Very good service, compliance, and good attention. Easy to schedule appointments. The people who work there are very friendly. Easy to schedule appointments. The people who work there are very friendly. More

by cataangeldearco Verified Customer Verified Customer

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This dealership is A1 for customer service, Everything was explained in detail. Thanks alot Jeremy! was explained in detail. Thanks alot Jeremy! More

by MDL Verified Customer Verified Customer

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I made a same day appointment i was geeat at the door service went in a timely manner everything was great. service went in a timely manner everything was great. More

by keith.40 Verified Customer Verified Customer

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I had an appointment at 12:45. I asked the advisor for an update after the 2 hour mark to which he replied "they should be almost done, the parts have been billed out". About 15 mi I asked the advisor for an update after the 2 hour mark to which he replied "they should be almost done, the parts have been billed out". About 15 minutes later, I walked to the side of the building to see my car still in the same spot it had been so I used my spare key to get in to notice that it not even been started. I asked the advisor why it had not been started and couldn't get a straight answer, only "it won't take long to do" "can you come back tomorrow" "can you come back Monday" I made them aware that I was taking the car out of state during my last service, last week and that was not an option. If it wasn't going to take long to do, why had it not been started/finished after 2½ hours?? Still, no reason why it had not been started. I told them I couldn't wait any longer and asked for the service manager. I did not get to speak to the service manager. I got home and called to speak to the service manager again, was told he was in, forwarded to his line, no answer. I left a message requesting a call back. Nearly 4 hours later, while writing this review, Still no response. Completely unacceptable customer service. I understand appointments and not starting the service if it was a drop off, to an extent, but I was waiting and during that 2 ½ of waiting, I received zero updates like 'hey, we are running behind' or 'sorry we haven't started yet' or anything. NOTHING!! I've been in customer service 20 years and couldn't fathom giving someone that type of service, or lack of. More

by a.helms85 Verified Customer Verified Customer

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My wife and I have been taking our Kias to Regal Kia for servicing for a number of years. The service department people have always been professional, friendly, and courteous. They keep us informed during servicing for a number of years. The service department people have always been professional, friendly, and courteous. They keep us informed during the service as we usually wait for our cars. The waiting area has snacks and hot drinks available. Having my serviced is not one of my favorite things, but Regal Kia makes it a better experience than it could be. More

by Agambrell Verified Customer Verified Customer

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