Jeremy Mahr
Jeremy Mahr at Regal Kia Lakeland

Jeremy Mahr | Page 45

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.6
831 Reviews
4.6

831 Reviews

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831 Reviews of Jeremy Mahr

October 29, 2023

Dealership Rating
Employee Rating

They take too much time giving you a diagnosis for your car. And my car still have issues. More

by lrrosado22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 30, 2023

Regal Kia Lakeland responded

We understand how valuable your time is and we apologize for any inconvenience. We will investigate this further and take steps to improve our scheduling and wait time management.

October 28, 2023

Dealership Rating
Employee Rating

Jeremy was very good. The cost for the cabin and engine filters of $83 EACH was very exorbitant for a 10 minute TOTAL job. I know as I bought STP premium filters at auto z More

by carnegieron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 30, 2023

Regal Kia Lakeland responded

Thank you for your feedback. I understand your concerns about our pricing. We're sorry to hear that you feel like you were overcharged. We strive to offer fair and competitive pricing, but we understand that perceptions can vary.

Oct 31, 2023

Regal Kia Lakeland responded

A manager would like the opportunity to speak with you, can you provide your contact information?

Oct 31, 2023

carnegieron responded

There’s a huge difference in competitive pricing and price gouging. Would you be concerned if your 81 year old Veteran Dad were charged this much and then tell him it’s competitive pricing?? I’ll let you reflect on that question as you know what your HONEST answer would be.

October 27, 2023

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Employee Rating

Friendly, clean and fast they always go above and beyond to make my experience the best. More

by hadsockjessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2023

Regal Kia Lakeland responded

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

October 26, 2023

Dealership Rating
Employee Rating

It takes too long to service your vehicle even if you have an appointment and they don't stand by what they quoted you with far as paying go More

by shellycarter52@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jorge Benitez

Oct 27, 2023

Regal Kia Lakeland responded

Thank you for posting your review. We value your time and apologize that our service wasn’t as fast as it should be. We hope you’ll give us another chance.

October 23, 2023

Dealership Rating
Employee Rating

Great service as always. Jeremy provides A+ customer service. In and out in no time. More

by pking065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2023

Regal Kia Lakeland responded

Thank you so much for taking the time to share your experience at Regal Kia. We take pride in knowing our customers are happy with their experience.

October 23, 2023

Dealership Rating
Employee Rating

It is easy to make an appointment. It is easy to talk to someone when you have a question. The waiting room is accommodating and clean. More

by TBRYAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Genesis Cruz, Carlos Iona, Kelsey Johnson

Oct 26, 2023

Regal Kia Lakeland responded

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.

October 18, 2023

Dealership Rating
Employee Rating

Fast service and friendly can't ask for anything more from this company thank you More

by jesusluisgonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez

Oct 19, 2023

Regal Kia Lakeland responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

October 17, 2023

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Employee Rating

Disappointed that you didn’t have the recall part in stock. Considering we called in advance of our appointment. More

by alanlleitch
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Genesis Cruz, Carlos Iona, Kelsey Johnson

Oct 19, 2023

Regal Kia Lakeland responded

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

October 15, 2023

Dealership Rating
Employee Rating

Easy to schedule service. . very efficient process and follow up . Always receive exceptional customer service. More

by jsyrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez , Kelsey Johnson

Oct 16, 2023

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us feedback.

October 10, 2023

Dealership Rating
Employee Rating

Kelsey was very nice and professional. I would definitely recommend regal Kia to any body More

by richaria6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Genesis Cruz, Carlos Iona, Kelsey Johnson

Oct 11, 2023

Regal Kia Lakeland responded

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about

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