Jeremy Mahr
Jeremy Mahr at Regal Kia Lakeland

Jeremy Mahr | Page 60

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.6
830 Reviews
4.6

830 Reviews

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831 Reviews of Jeremy Mahr

December 31, 2022

Dealership Rating
Employee Rating

The service department is very friendly, accommodating and they communicate what needs to be repaired without any pressure. I have a high level of trust in their service department! More

by rwrhoads
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2023

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

December 31, 2022

Dealership Rating
Employee Rating

Fast and friendly service. I was in and out within an hour and home before dinner More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Kelsey Johnson

Feb 25, 2023

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

December 30, 2022

Dealership Rating
Employee Rating

Came in had my car diagnosed was told what part was needed ordered the part they never let me know the part had arrived to Schedule service to install it More

by REALFILM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 25, 2023

Regal Kia Lakeland responded

a

Feb 25, 2023

REALFILM responded

Came in had my car diagnosed was told what part was needed ordered the part they never let me know the part had arrived to Schedule service to install it

December 29, 2022

Dealership Rating
Employee Rating

Great communication and service on both ends of the service department and advisors. I highly recommend More

by castillo.luis46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2023

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

December 28, 2022

Dealership Rating
Employee Rating

Treatment i s Excellent but The waiting Room should be bigger sodas should be free More

by TORRES876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Kelsey Johnson

Feb 25, 2023

Regal Kia Lakeland responded

Thank you for your feedback, we have plans to build a bigger and better facility this year! 🤞 the snacks will be upgraded too!

December 28, 2022

Dealership Rating
Employee Rating

They are honest and do an excellent job with the full oil change and fuel injection service. It was on the pricey side and at times more expensive than planned or expected. Overall they make sure the car is More

by kristin.bunch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Kelsey Johnson

Feb 25, 2023

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

December 25, 2022

Dealership Rating
Employee Rating

Great team, nice waiting area. Communication is very good. Appreciate the car wash. Snacks, water and coffee are a nice touch. More

by jsyrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez

December 23, 2022

Dealership Rating
Employee Rating

Regal Kia dealership and service department are always attentive to our needs.They give good service to our vehicles and are very friendly. More

by C_DRAGUSTINOVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Kelsey Johnson, Willy

Dec 24, 2022

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

December 22, 2022

Dealership Rating
Employee Rating

All recalls and service needed was completed in a very timely manor with great customer service. More

by cnmedmunds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2022

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

December 21, 2022

Dealership Rating
Employee Rating

I made online service appointment, the service amount populated the price of service i selected. Jeremy the service advisor charged an additional cost. When brought to his attention he claimed it was fi More

by rburks0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 21, 2022

Regal Kia Lakeland responded

Thank you for your feedback. We would like to look into this further & correct the issue. Unfortunately, we do not have enough information. Please respond back privately with your name & telephone number or call Customer Service Manager Alaina Southern at 863-333-4633

Dec 21, 2022

rburks0 responded

The online oil change, tire rotation, and multi-point inspection. populated $69.99 which I selected and screenshot it. On the day of the appointment, I was charged $89.00 by Jeremy, when I brought it to his attention and showed him the screenshot of the price I selected, Jeremy stated that it was corrected and walked away. When I got to the cashier, she stated that the cost was $89.00 plus. taxes and shop fees. I told the cashier that this isn't correct. I showed the cashier the screenshot and she took it to the service manager and showed it. The service manager did correct the cost however the service lever I received from Jeremy isn't acceptable. This makes the second encounter I have had with Jeremy.

Dec 21, 2022

rburks0 responded

The online oil change, tire rotation, and multi-point inspection. populated $69.99 which I selected and screenshot it. On the day of the appointment, I was charged $89.00 by Jeremy, when I brought it to his attention and showed him the screenshot of the price I selected, Jeremy stated that it was corrected and walked away. When I got to the cashier, she stated that the cost was $89.00 plus. taxes and shop fees. I told the cashier that this isn't correct. I showed the cashier the screenshot and she took it to the service manager and showed it. The service manager did correct the cost however the service lever I received from Jeremy isn't acceptable. This makes the second encounter I have had with Jeremy.

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