"Excellent experience at Austin Subaru"
Great experience with buying my WRX. John and Jeremy were excellent and made the stereotypically stressful car buying experience smooth and relaxing. Financing and warranty options were streamlined and I felt like I was being given the best options for me, rather than just having every possible additional charge pushed across the table.
"Easy experience "
- Easy rider
Excellent staff easy to work with good demonstrations, made the whole sales experience less stressful, & very friendly financing explained in detail. Options for vehicle made easy to understand.
"2019 crosstrek "
I’m am so very happy with my purchase. I love my 2019 Crosstrek. It’s everything I needed and more. Your staff was incredible and patient as well! Matt Maples and Jeremy did great working together. Another fellow that was a Sales Manager as well assisted in it too. I feel bad for not remembering his name.
My only negative review I have is the $300 transportation fee for my 2019 Crosstrek. It doesn’t make sense in my mind for me to pay $300 for someone else to drive my NEW car 160+miles. Seems a bit excessive to charge that much in my opinion.
Overall I am pleased though. They did great helping me. I am happy to know y’all offer military discount. I have been serving for over six years and it’s great to have a community support that.
Again, thank you and your entire team for great hospitality and service!
Other Employees Tagged:
"No Pressure Sales"
I was very pleased with my experience purchasing my Outback from Austin Subaru. We were connected to Edwin Martinez who is excellent! He made test drive very informative and when our choice of color was not available at the dealership within two days had a car available. Edwin is very knowledgeable and personable. After the sale the rest of the sales team worked to make our experience as positive as possible. Their approach was to make sure we made choices which would add value to our purchase and they were successful.
"Great experience "
- Chris Hendel
This is my second time getting a Subaru from Austin Subaru. I picked up my new cross trek last week. John Martinez made the experience flawless extremely efficient and event helped me outfit my new car with the exact roof rack I wanted. Overall the experience was 5 stars just like the first time I purchased a Subaru from John. I would highly recommend Austin Subaru and tell my friends/family to work with John Martinez. Also the service department is incredibly quick and professional. Thank you Louis (Chris) Hendel
"Helpful, education, and professional buying experience"
Sales rep provided thorough answers and info. No one pressured us, and the process was hassle-free. Everyone seems honest, well informed, and interested in satisfying the buyer's transportation needs.
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"Terrific no-hassle experience!"
Austin Subaru was the first of several dealerships I visited. They set the bar and I went with them in the end. I appreciate that John offered help and was very responsive when I needed something from him. He didn't pressure me and he was forthcoming when I requested information. There were no surprises. Austin Subaru went above and beyond to expedite re-locating a car from Houston and they worked quickly to remove pinstriping from the car.
I really enjoy the friendly atmosphere in the dealership. I enjoyed talking with every person I met there. I'm actually looking forward to hanging out in the cafe when it comes time for my 6,000 mile service. Overall it was a very pleasant experience.
"Pleasant purchasing experience"
We went in knowing exactly which Subaru we were interested in purchasing. We had done a fair bit of research on pricing and options over the previous months and we are multiple time Subaru owners as well, so we have some brand knowledge.
While purchasing a car is not a quick process anywhere, it was pleasant and enjoyable working through it with the team at Austin Subaru. No high pressure sales at any point in the process and definitely felt we could get answers to any questions we thought of while there.
Best experience we ever had in buying a car. When we first entered, Lauren Laxton greeted us with her beautiful smile, welcomed us, and asked what she could do for us. We were there to buy a Subaru and had the pleasure of Zack Deegan to help us. He was very helpful, informative and did not pressured us in any way. Zach was very resourceful, asked what exactly we wanted in a car, took his time with us and very personable. We bought a Subaru Forrester it exactly what we wanted, and LOVE it! Jeremy Marty was a whiz at all the paperwork to sign. He also was extremely friendly and made signing the paperwork a breeze. I was greatly surprised when they also set up a complimentary appointment for us to go over the features of the car and how to operate them. How many dealerships will do that? We met Morgan Roberts who was also very personable and very patient with us as he went over everything and how to work them. It seems that everyone we met was so helpful, and on top of customer service!
"Great overall experience. "
Great overall experience. Great salesperson Zach Deegan. No high pressure and very honest. Really like the coffee bar area. Took a little longer to get the paperwork done and out the door than we would have liked. We were there 8 hours.
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