Jeremy McComb

STAY AWAY FROM THIS DEALER! I had by far THE WORST buying experience ever here! Bottom line is they sold me a car without having the title and it took a month before i was able I had by far THE WORST buying experience ever here! Bottom line is they sold me a car without having the title and it took a month before i was able to pick up my car It all started when i called and inquired about a vehicle i was interested in, i asked if the price was negotiable and inquired if they would be open to $2,000 off the sticker price, i was told on the phone they would be open to that. I then made an appointment to test drive to car, and despite making the appointment and confirming it that morning, it took them over 15 minutes to get the car pulled up for me. After the test drive the salesman went through all the numbers with me at that $2k reduced price. Then the sales manager came out and said best they could do was $300 off after i spent over 30 minutes going over that much lower price with the salesman. I left, then called back a few days later and was able to get to a lower price. I went in that evening to sign paperwork and AFTER signing was told they dont have the title yet but will have it tomorrow and would call me at 10 am. I never got that call and in fact I had to call them back at 2 pm to be informed they dont have the title as they underpaid the balance of the loan on the car. I was then told they will have it within a week and i was given a loaner car. While i appreciate being given the loaner car they completely screwed up the agreement, only put my husbands name on it. I was also unable to put my dog in the car as I would then have to pay an exorbitant cleaning fee. After a week, still no call and no update. I then had to extend the loaner agreement and it took no less than 5 calls for them to actually add my name to the agreement properly. I called every Monday asking for updates to be told they would call me back when management came in- they never called back I always had to follow up. Finally 3.5 weeks after paying thousands for this car, I was called by the salesman and told they had the title. They only called me to tell me that because they were having trouble with my insurance (This was on a Thursday). I had a death in the family and was preoccupied with the services. I called on Monday to inquire if the car was ready yet and was told again they had to wait till management was in to see if the title came in - (keep in mind this is the sales manager I have been speaking to every time I called, so his salesman never told him it had come in) Clearly ensuring someone gets the car they paid for in under a month was not a priority for them. I had to inform him the title had been in their possession for several days. Spoiler alert it was not registered or inspected despite having it for over 1.5 work days. They then rushed to get it inspected and called me repeatedly to say it was ready, no never mind it wont be ready in time, just kidding its ready come get it now! I repeatedly tried to speak to the general manager only to repeatedly get calls back from the sales manager. It took 3 calls explicitly stating i wanted him to finally get a call back from him. I was initially only offered $200 compensation for this headache and delay. The general manager offered to double that before finally agreeing on a total of $700 in compensation. They did not offer me any free extended warranty- despite my request - because i was now a month into the warranty and had not had the car at all that time. I was told they “cant redo the contract to post date it” despite that not being my request- i was asking them to add a longer warranty. If you decide to buy a car from here just make sure you see the title and know that you will be buying a car from a group of incompetent penny pinchers More

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Thanks again to Jeremy and Chris for a wonderful drive home in my New Car! I am so happy that my outcome turned into such a positive thing, after having such a bumpy road. Thank you all that helped this h home in my New Car! I am so happy that my outcome turned into such a positive thing, after having such a bumpy road. Thank you all that helped this happen for me. Bless you! More

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I don’t usually rave about oil changes, but my experience at Kelly Nissan in Lynnfield deserves major applause—or at least a solid slow clap. From the moment I arrived, Roy’s team was nothing short of profes at Kelly Nissan in Lynnfield deserves major applause—or at least a solid slow clap. From the moment I arrived, Roy’s team was nothing short of professional, friendly, and impressively efficient. I was greeted with a smile, handed over my keys, and watched as my car swiftly disappeared behind the scenes for its transformation. They even checked my fluids and tire pressure and washed my car! It was like a spa day for Rougie. It’s clear this dealership operates like a finely tuned machine, with GM Jeremy at the helm steering it all flawlessly. More

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Always there to answer my questions and concerns a true sales consultant this our 4th car from josh Thank you The Dunne’s sales consultant this our 4th car from josh Thank you The Dunne’s More

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Easy transaction, super friendly staff, no hassle. They really do make it easy !! Thank you They really do make it easy !! Thank you More

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I cannot speak highly enough of Jeremy, the general manager of the service department at Kelly Nissan of Lynnfield. When I encountered a problem with my car, Jeremy personally stepped in to general manager of the service department at Kelly Nissan of Lynnfield. When I encountered a problem with my car, Jeremy personally stepped in to ensure the issue was resolved promptly and effectively. His dedication to customer satisfaction is truly remarkable. Jeremy took the time to listen to my concerns, thoroughly assess the situation, and devise a comprehensive plan to address the issue. What truly impressed me was Jeremy's willingness to go above and beyond to make things right. He didn't just delegate the task to someone else; he took personal responsibility for ensuring that my car was fixed to the highest standard. Throughout the entire process, Jeremy kept me informed every step of the way, providing clear explanations and updates on the progress. His professionalism and commitment to excellence were truly commendable. Thanks to Jeremy's tireless efforts and expertise, my car is now running flawlessly. I am incredibly grateful for his exceptional service and the peace of mind he provided during what had first been an extremely stressful situation. Thank you, Jeremy, for your outstanding dedication and for going the extra mile to ensure customer satisfaction! More

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Lou was a real pleasure to deal with. He is very professional and knows the details of the cars he sells. He is also friendly and works hard to ensure you are satisfied with your purchase He is very professional and knows the details of the cars he sells. He is also friendly and works hard to ensure you are satisfied with your purchase. I can honestly say this was the best car-buying experience I have ever had. More

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Jeremy was kind, understanding and sympathetic to my needs. He made sure to refer me to a sales representative who was patient, knowledgeable and understanding. I have been a client of this retailer f needs. He made sure to refer me to a sales representative who was patient, knowledgeable and understanding. I have been a client of this retailer for about 30 years. They have client care under their winges More

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Josh was very helpful & knowledgeable. He asked questions that helped find the right car for me. He asked questions that helped find the right car for me. More

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