Jeremy Ortego

The worst service I have ever had in my life! !! I hate this place with a passion and wish nothing but the worst! I hope you go bankrupt! !! I hate this place with a passion and wish nothing but the worst! I hope you go bankrupt! More

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First thing no waiting time faster service clear work and explain everything how to use the technology and turn off and on assist service explain service and maintain the vehicle explain everything how to use the technology and turn off and on assist service explain service and maintain the vehicle More

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I. phoned Ro Richards for help, he called Corey. It was done, car checked out! done, car checked out! More

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The staff is very attentive to details, and they take care of your needs as soon as possible. The best place to go for service in Houston area. care of your needs as soon as possible. The best place to go for service in Houston area. More

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Quick service & knowledgeable service advisor. Excellent waiting room with complementary water & very fast internet while waiting Excellent waiting room with complementary water & very fast internet while waiting More

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My leased Jetta was rear-ended & required a new bumper, tail light, & trunk lid & Archer's body shop did the repairs. After returning the car at the end of the lease I saw it on Archer's website (vin # mat tail light, & trunk lid & Archer's body shop did the repairs. After returning the car at the end of the lease I saw it on Archer's website (vin # matched) as certified & the Carfax showed no accidents reported. I emailed the dealership to ask how they could do this & Jeremy Ortego's reply was, why should I care about a car I don't own anymore? Never answered my question, just a smug deflection. Buyer beware! More

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BUYER BEWARE! Run don't walk away. Matt Collins the salesman wouldn't do anything after he ran my credit and it was approved. Said he was going to do things now. Hours later never even a message back. salesman wouldn't do anything after he ran my credit and it was approved. Said he was going to do things now. Hours later never even a message back. Have to message him daily to make contact and only gives excuses. Its raining and such. Called the sales manager he said and the sales manager said he was very sorry and would have another salesman contact me. Didn't hear from anyone for 2 days. Sales manager messages at 2:30am saying to fill out the credit app which they already had and approved 2 days prior. BAD BAD BUSINESS HOLDING PEOPLES CREDIT HOSTAGE. More

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After two separate visits in which we were provided a documented quote by two different managers, the dealership informed us that they would not honor their quoted price when we decided to buy the car. R documented quote by two different managers, the dealership informed us that they would not honor their quoted price when we decided to buy the car. Robert Archer III, the first person to write up the original quote, claimed that the quote was based off of a lower trim model and he couldn’t match the deal despite the fact that the number originally quoted was right in line with KBB’s fair price and what other dealerships are offering around the nation. The only reason why we didn’t move on this car earlier was because something seemed off about the dealership even during our first visit. Their sales staff is at best lukewarm when it comes to how they treat others and it is now abundantly clear that their financial and managerial staff is a joke. More

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Deceptive dealershipThis dealership deserves its 2.5/5 Deceptive dealership This dealership deserves its 2.5/5 rating. They lied about the actual car price (even though we could check it online), they had Deceptive dealership This dealership deserves its 2.5/5 rating. They lied about the actual car price (even though we could check it online), they had us sign the papers without stating the required advisories-- 72 hour return policy, GAP insurance is optional and they added $1,290 for new car bumper to bumper warranty even though this was a used car with 82,000 free miles left on the warranty. Hated the experience. Stuck with it because they had the car i wanted but can't recommend them. When I called the next day they wouldn't return my call; I had to show up and confront them. When I told them I left something in my trade - in they wouldn't let me back into the old car, saying it already went to auction. It was the next day - they can't send it to auction for 3 days or 72 hours. They were awful. More

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Watch out when you are buying a used vehicle from this dealership. Very unpleasant experience at this dealership who uses after market parts (instead of factory parts) to cover their warranty on their use dealership. Very unpleasant experience at this dealership who uses after market parts (instead of factory parts) to cover their warranty on their used problemed cars. I drove from Sam Antonio to Houston to look at a Jetta TDI at this dealership. Dealership claimed that the vehicle was in perfect condition and with no problems what so ever which was not accurate. I decided to look, drive and bought the vehicle after the dealership assured that this was completely checked and perfect to go. On the same day of the purchase and on my way back to San Antonio the air-conditioning went out of cool air. I called the dealership and they decided to take a look at and fix the problem so i had to drive back from San Antonio to Houston to get this checked and fixed. The same problem continued to occur with the cold air and after 3 trips from San Antonio to Houston and many complaints on this issue the dealership decided to change the AC unit. I found out from one of their employees that the parts used to fix the problems were after market parts instead of factory parts. One year after I still continue to experience the same problem over and over and the dealership is now refusing to take responsibility for the problem and their poor mechanical service. After complaining with VW corporate the dealership has confessed of using aftermarket/refurbished parts instead of VW Factory I also found out that the dealership did not placed the emissions sticker on the vehicle when sold. They finally did this. More

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