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Jeremy Rivera

Overview Reviews (999)

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Jeremy Rivera

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Jeremy Rivera | Page 2

Service Advisor

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.6

999 Reviews

Overview Reviews (999)

Dealership Experience

13 yrs, 4 mos

4.6

999 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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999 Reviews of Jeremy Rivera

February 23, 2024

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Employee Rating

This is my third service appointment with Lexus. My car was picked up on time from my residence and I was given a wonderful Lexus to drive while my car while being serviced. My car was picked up on time from my residence and I was given a wonderful Lexus to drive while my car while being serviced. More

by SPGILLIG

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina

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Feb 23, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you've had consistent positive experiences with our service appointments at Lexus of Pembroke Pines. It's always a pleasure providing convenient and top-notch services for your vehicle. Thanks for the review!

February 16, 2024

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Employee Rating

I came in to purchase a new battery for my car, and I without an appointment I was taken care of in a very quick manner. Very professional and accommodating. Always a pleasure visiting the service depart without an appointment I was taken care of in a very quick manner. Very professional and accommodating. Always a pleasure visiting the service department. More

by Kevin.tisdol

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 16, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that our service department at Lexus of Pembroke Pines was able to assist you promptly and professionally. It's always a pleasure having you visit us! Thanks for the positive review.

February 10, 2024

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Employee Rating

They work here quickly, professionally and competently for the client. Thank you very much for the excellent service for the client. Thank you very much for the excellent service More

by alla.onishch

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jaime Garcia

Helpful 0

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Feb 12, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you found our service at Lexus of Pembroke Pines quick, professional, and competent. Thanks for the positive feedback!

February 10, 2024

Dealership Rating

Employee Rating

We have received excellent service every time we have brought our car here for services! Great job keep up the great work. brought our car here for services! Great job keep up the great work. More

by MANNY & KATHY NIEBLAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina

Helpful 0

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Feb 12, 2024 -

Lexus of Pembroke Pines responded

Manny and Kathy, we're delighted to know you've consistently received excellent service at Lexus of Pembroke Pines. We appreciate your support and look forward to serving you in the future!

February 09, 2024

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Employee Rating

Fast, very professional and courteous service! We love that we can make an appointment the service. We love that we can make an appointment the service. More

by paulasharrison@gmail.com

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 09, 2024 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a five-star review! We are so glad to hear your experience was top-notch. See you next time!

February 08, 2024

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Employee Rating

Horrible service department including the service manager. She will NOT return calls and will NOT see you in person, she'll send a service rep. Go to JM Lexus instead, worth the drive. manager. She will NOT return calls and will NOT see you in person, she'll send a service rep. Go to JM Lexus instead, worth the drive. More

by RUBENMONTENEGRO0326

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Helpful 0

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Feb 19, 2024 -

Lexus of Pembroke Pines responded

I'm truly sorry to hear you feel this way. We aim to provide our customers with an attentive service that is as efficient as it is direct, so I apologize if we left you with a different impression. I would appreciate a chance to discuss this further and address any unresolved issues, so please feel free to reach out to me at your earliest convenience. Thank you, Osiris Barcelo - Service Manager (954) 443-2332

February 02, 2024

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Employee Rating

everyone from Mike the salesmen to the Service person was Great and I Mean Great!!!!! Great and I Mean Great!!!!! More

by wayneacurrie

Verified Customer

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina, Rohan Alexander, Michael Hidalgo

Helpful 0

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Feb 04, 2024 -

Lexus of Pembroke Pines responded

We are so happy that Mike and our Lexus of Pembroke Pines team earned your five stars. Thanks, Wayne!

January 30, 2024

Dealership Rating

Employee Rating

Car was done in a timely fashion. Good customer service, they were friendly and attentive. Good customer service, they were friendly and attentive. More

by RDAVIATIONMANAGEMENT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 30, 2024 -

Lexus of Pembroke Pines responded

It's great to hear you had a positive service experience at Lexus of Pembroke Pines! Thank you for sharing.

January 28, 2024

Dealership Rating

Employee Rating

My service advisor was very professional he explained everything that needed to be on my I was in and out in no time Thanks Jose great job sir everything that needed to be on my I was in and out in no time Thanks Jose great job sir More

by CMILJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina

Helpful 0

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Jan 29, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Jose provided you with such professional service at Lexus of Pembroke Pines! It's great to see your visit was efficient and informative. Thanks for the positive feedback!

January 28, 2024

Dealership Rating

Employee Rating

Good customer service, workers there are very professional. The waiting time is the only inconvenience. professional. The waiting time is the only inconvenience. More

by FRITZAJ2000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina

Helpful 0

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Mar 15, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and are glad to know you found our team at Lexus of Pembroke Pines professional. We're always working on improving wait times, so thank you for bringing this to our attention!

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