Jeremy Smith

My diesel Ram 2500 was repaired under warranty and has not failed as of 5 Mar26. That is wonderful. However, as best as I can tell, this Dealership and Ram nation-wide management failed to repair this not failed as of 5 Mar26. That is wonderful. However, as best as I can tell, this Dealership and Ram nation-wide management failed to repair this truck in a realistic time frame When I made the appointment stating the symptoms for the work order, I asked him to confirm with the parts person parts were available, He confirmed any diesel parts needed were available. I was told It couldn't be worked on for 6 days. Once I brought the truck in, it took me several calls over 3 or 4 days to be told it had not even been brought in yet. Then over the next few weeks, awaiting parts. Then, maintenance could not begin, awaiting another two parts. Then, DEF injector could not be removed, another week awaiting that part. My point is, poor parts management fleet wide! They told me of similar parts unavailability fleet wide regarding a 3500 dually. Maintenance management, Hiring enough diesel mechanics, and fleet-wide management based on stocking enough spare parts based on fleet-wide emissions statistical failures, contributed to this unacceptable customer service. This truck was well built, serves a nation-wide customer need. Feel free to contract me for further customer service details, 585-737-1038 More

by MJCOUGLER Verified Customer Verified Customer

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Great service department very helpful, the manger is amazing and is always willing to help! I recommend this dealership to anyone with a Jeep or dodge vehicle. amazing and is always willing to help! I recommend this dealership to anyone with a Jeep or dodge vehicle. More

by 19.marisa.kyle Verified Customer Verified Customer

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The problem was fixed but never called me when it was done I had to reach out to see if it was done. done I had to reach out to see if it was done. More

by AMANDALYN1991 Verified Customer Verified Customer

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Usually great but this time it took 4 visits to fix the speaker in my door. Worst thing was on the 3rd visit, they forgot to order my part! I wasn’t frustrated until then. Service people were nice and apol speaker in my door. Worst thing was on the 3rd visit, they forgot to order my part! I wasn’t frustrated until then. Service people were nice and apologetic but Still…… FOUR visits!!!! Jeremy in parts was especially helpful More

by jmobelle31 Verified Customer Verified Customer

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I am a devoted customer. You have kept my vehicle running very smoothly and only slightly disappointed me one time! You have kept my vehicle running very smoothly and only slightly disappointed me one time! More

by rcford1502001 Verified Customer Verified Customer

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The staff made you very comfortable from the second you walked in until your business was finished and you walked out. I have already recommended them to my family and friends. walked in until your business was finished and you walked out. I have already recommended them to my family and friends. More

by garys1951 Verified Customer Verified Customer

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Vision Dodge is one service department I never have to worry if I'm getting over charged or sold something I don't need right away. Keep up the great work. worry if I'm getting over charged or sold something I don't need right away. Keep up the great work. More

by Yosiahmiller Verified Customer Verified Customer

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Vision Jerp is the best of what I expect from Jerp dealerships. Helpful staff that make you feel like family. Quick service at a good price as well! dealerships. Helpful staff that make you feel like family. Quick service at a good price as well! More

by louiseannettecorey Verified Customer Verified Customer

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Good service and on time, adding more words to complete survey to move on the next page survey to move on the next page More

by csweeney1 Verified Customer Verified Customer

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They got me in quickly and completed the needed services in a timely manner. A+ in a timely manner. A+ More

by milliman23 Verified Customer Verified Customer

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