John Schmidt

I have bought several cars from vision. Though the quality and design of some of these vehicles has been very challenging Ron Kyle the service manager always does his best to satisfy a cust Though the quality and design of some of these vehicles has been very challenging Ron Kyle the service manager always does his best to satisfy a customer and to deal with some of these challenges. He’s probably the best service manager I’ve ever worked with and I’m 72 years old. The phone service at vision in both service and sales is a nightmare I have had to drive to the dealership just to be able to make an appointment because I can’t be put on hold for countless time. These have been challenging times for the automotive industry because technology seems to be so far ahead of the training that the mechanics have. We have a Wagoneer and have had several mechanical issues, including the air shocks replacement and the alternator replacement it sits on top of the motor. The car recently turned 40,000 miles. We had to turn in our 2021 Wrangler 4XE because it left me stranded on the road and I was told they didn’t carry these batteries in stock and that they couldn’t tell me when I would be able to get the vehicle back so I traded it in and took a financial loss. My daughter‘s wrangler has paint issues which is another known problem, but we just missed the Warranty time and nothing could be done about it. I tried to contact upper management that I was told to express my concern but did not get a reply. If it wasn’t for Ron in his team, my family and I would not be back to Vision. This is just not a concern of mine. I have spoken to other people and they have gone through similar challenges. Their is more with sales department. I wish I could be more positive, but it is what it is. More

by markfoggetti Verified Customer Verified Customer

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Responded well to our concerns, resolved the parts miscommunication quickly. … made sure we we satisfied miscommunication quickly. … made sure we we satisfied More

by BWSHEARER Verified Customer Verified Customer

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Louie, is an amazing salesman. He knew all my needs and took care of all my concerns. Your Dealership did a wonderful job bringing louie on board. Everyone in the Dealership is a He knew all my needs and took care of all my concerns. Your Dealership did a wonderful job bringing louie on board. Everyone in the Dealership is a one of kind. I couldn't have made purchase in a better place. I love my new vehicle and I know once I get my vehicle, I am safe and free to travel anywhere I choose. Thank you. More

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Very friendly and efficient! Had regular maintenance performed and the vehicle was cleaner than when I brought it in!!! Had regular maintenance performed and the vehicle was cleaner than when I brought it in!!! More

by mrmopar62 Verified Customer Verified Customer

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Jim was very professional and helpful! Helped me get in and out the same day with awesome new tires and a fresh inspection! Thank you!! Helped me get in and out the same day with awesome new tires and a fresh inspection! Thank you!! More

by Joe Verified Customer Verified Customer

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Great sales support from Jeff Dennis I called up about looking for a nice Gladiator said he had just what I was looking for and made it happen great salesman. looking for a nice Gladiator said he had just what I was looking for and made it happen great salesman. More

by TALLEN17 Verified Customer Verified Customer

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Cost me $223 dollars for them to tell me that me driver side Jeep seat needs a cable, that’s going to cost me another $657 dollars… Bunch of CROOKS. side Jeep seat needs a cable, that’s going to cost me another $657 dollars… Bunch of CROOKS. More

by danabrady64 Verified Customer Verified Customer

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My diesel Ram 2500 was repaired under extended emissions warranty and has not yet failed as of 21Apr26. That is wonderful. However, as best as I can tell, this Dealership and Ram's nation-wide management warranty and has not yet failed as of 21Apr26. That is wonderful. However, as best as I can tell, this Dealership and Ram's nation-wide management failed to repair this truck in a realistic time frame When I made the appointment stating the symptoms for the work order, I asked the service rep to confirm with the parts person parts were available, and he confirmed any diesel emissions parts needed were available. I was then told the appointment would be for 6 days away. Once I brought the truck in, it took me several calls over 3 or 4 days to be told it had not even been brought in yet for maintenance. Then, over the next few weeks, it awaiting parts. Then, maintenance could not begin, awaiting another two parts. Then, when those parts were received, the DEF injector could not be removed, with another week awaiting that part. My point is, there is poor parts management fleet wide! They told me of a similar parts unavailability, fleet wide, regarding a 3500 dually. Maintenance management, inability to hire enough diesel mechanics, and fleet-wide parts management, based on stocking enough spare emissions parts based on the fleet-wide emissions statistical failures, which contributed to this unacceptable customer service. This Ram truck was well built, drives well, and it serves a nation-wide customer diesel 2500 need. Feel free to research this warranty maintenance and contact me for further poor customer service details. More

by MJCOUGLER Verified Customer Verified Customer

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Great service department very helpful, the manger is amazing and is always willing to help! I recommend this dealership to anyone with a Jeep or dodge vehicle. amazing and is always willing to help! I recommend this dealership to anyone with a Jeep or dodge vehicle. More

by 19.marisa.kyle Verified Customer Verified Customer

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The work that was done was fantastic with little difficulty. The communication from the dealership however was atrocious. They didn’t communicate about what work needed to be done, in addition there difficulty. The communication from the dealership however was atrocious. They didn’t communicate about what work needed to be done, in addition there is an automated system that forwards you to a call center before you can talk to anyone. Getting through to the actual service center was the most difficult part. While I appreciated the quality of work, the customer service made for a frustrating experience. More

by 4mpnqcp4jv Verified Customer Verified Customer

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