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Jermaine Heard
Jermaine Heard at Russ Darrow Metro Chrysler Dodge Jeep RAM

Jermaine Heard | Page 6

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
75 Reviews

Dealership Experience

11 yrs, 5 mos

4.6

75 Reviews

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75 Reviews of Jermaine Heard

July 17, 2025

Dealership Rating
Employee Rating

great location to get the car done around my house at my earliest convenience good service More

by jeff.conner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Michael Reichert

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Jul 17, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you, Jeff! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

July 12, 2025

Dealership Rating
Employee Rating

Great service everytime I go. Definately buying my next vehicle from them. Hospitality at its finest. More

by jazminebowie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Villmow

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Jul 12, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

July 10, 2025

Dealership Rating
Employee Rating

Horrible wouldn’t recommend. Customer service is horrible. Everyone is rude. Wouldn’t recommend at all! More

by samyrialovebaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 10, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

I am sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly. Justin Hanna justin.hanna@russdarrow.com

July 01, 2025

Dealership Rating
Employee Rating

Customer service is excellent always have been. This is why I always go back. Great place More

by mssherron2662.sh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Michael Reichert , Adrian Flores, John Vansickle, Megan Villmow

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Jul 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

July 01, 2025

Dealership Rating
Employee Rating

Got home and air cleaner wasn't even in the airbox is wide open had to put it back together myself More

by cindipennell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 05, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Cindi, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Justin Hanna justin.hanna@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

Horrible after an oil change they took a look at my head light took off the top cover and forgot to put it back on after getting in my car to drive off. Then it took them 20 mins to find it cause they mis p More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin

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Jul 02, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Justin Hanna justin.hanna@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

They're associates our professional. Courteous. They exemplify a great need for the customer. And down to earth More

by demetriusdrew10
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Jun 29, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

June 19, 2025

Dealership Rating
Employee Rating

My experience at the dealership was great Jermaine was prompt and professional with my service. I will definitely continue to do business with your dealership! More

by Shonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Justin Hanna justin.hanna@russdarrow.com

June 11, 2025

Dealership Rating
Employee Rating

Most of my experience has been with the service department, which I found to be excellent. Purchasing a new Jeep was relatively painless, however, it could’ve been far more efficient if I dealt wit More

by AFROST1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clayton Duckworth, Kevante Hamilton, Michael Reichert

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Jun 12, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Here at Russ Darrow Metro Chrysler Dodge Jeep RAM, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Justin Hanna justin.hanna@russdarrow.com

June 07, 2025

Dealership Rating
Employee Rating

They ALWAYS ALWAYS GET Me Right! ! Work I thought would take a couple days was done over night!! Keep up the Good Work Service Team! More

by ms.quitaw83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich

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Jun 07, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com

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