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Jermaine Heard
Jermaine Heard at Russ Darrow Metro Chrysler Dodge Jeep RAM

Jermaine Heard | Page 6

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
70 Reviews

Dealership Experience

11 yrs, 3 mos

4.6

70 Reviews

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70 Reviews of Jermaine Heard

June 29, 2025

Dealership Rating
Employee Rating

Horrible after an oil change they took a look at my head light took off the top cover and forgot to put it back on after getting in my car to drive off. Then it took them 20 mins to find it cause they mis p More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin

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Jul 02, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Justin Hanna justin.hanna@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

They're associates our professional. Courteous. They exemplify a great need for the customer. And down to earth More

by demetriusdrew10
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Jun 29, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

June 19, 2025

Dealership Rating
Employee Rating

My experience at the dealership was great Jermaine was prompt and professional with my service. I will definitely continue to do business with your dealership! More

by Shonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Justin Hanna justin.hanna@russdarrow.com

June 11, 2025

Dealership Rating
Employee Rating

Most of my experience has been with the service department, which I found to be excellent. Purchasing a new Jeep was relatively painless, however, it could’ve been far more efficient if I dealt wit More

by AFROST1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clayton Duckworth, Kevante Hamilton, Michael Reichert

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Jun 12, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Here at Russ Darrow Metro Chrysler Dodge Jeep RAM, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Justin Hanna justin.hanna@russdarrow.com

June 07, 2025

Dealership Rating
Employee Rating

They ALWAYS ALWAYS GET Me Right! ! Work I thought would take a couple days was done over night!! Keep up the Good Work Service Team! More

by ms.quitaw83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich

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Jun 07, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com

June 03, 2025

Dealership Rating
Employee Rating

Awesome service team. Listens to your concerns and hunts to find a way to solve the problem More

by brrrflycoons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Villmow, Oscar

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Jun 03, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

June 03, 2025

Dealership Rating
Employee Rating

Excellent work and excellent service thank you for your business I have been going there for years More

by brianhi2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich , Megan Villmow

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Jun 03, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

May 22, 2025

Dealership Rating
Employee Rating

Jermaine is an excellent advisor; very attentive, knowledgeable and professional. I always have a great experience with Jermaine. More

by Neiko9013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tyler Headdy tyler.headdy@russdarrow.com

May 16, 2025

Dealership Rating
Employee Rating

The Svc was good 👍 and the Svc personal did a good job on Svc to my vehicle. More

by vernonmoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Michael Reichert , Adrian Flores, John Vansickle, Megan Villmow

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May 17, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tyler Headdy tyler.headdy@russdarrow.com

April 18, 2025

Dealership Rating
Employee Rating

The service dept was efficient, and Mike (at the counter upon arrival) was friendly, and very helpful - He explained everything to me and they were able to get my car checked out in a timely manner! I was More

by labarczak62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

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Apr 18, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tyler Headdy tyler.headdy@russdarrow.com

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