Jerome Richards | Page 4

Vincent was great to work with, very kind and thorough. I came in with a list of five cars I wanted to see, and he allowed me to take my time looking at each one and answered all the questions I had. However came in with a list of five cars I wanted to see, and he allowed me to take my time looking at each one and answered all the questions I had. However, that's where my good review ends. The financial department is slow; I had to have a cosigner and they 'guaranteed' that if we did the preapproving over the phone that once I got my cosigner up there, we would be done in 30 minutes tops with signing the papers. That was not the case, we waited 2.5, almost 3, HOURS before they would take us back to sign, we were not the only ones getting annoyed, there were others as well. Also, sales management will not hold up to their 10 day price match guarantee. I looked at two 2019 corolla's - both marked for 13,995, and offered them 13,000 for the one I ended up buying, due to Kelley blue book value; they said no (but agreed to a 220 monthly payment - that'll be mentioned next), Tim would not budge except for the 'agreed' payments. FOUR days later, the other corolla plus three more were listed on their site for 12,995 I went up on day seven (soonest I was able to) for their 10 day 100% refund the difference 'guarantee' and they REFUSED! Gave me the run around about why they wouldn't agree. Bottom line, it was most likely due to my gender and them thinking I don't know what I was talking about. I may be female, but I know about cars! Now for my agreed 220 a month payment. Tim eventually did agree to a 220 a month payment including tax, title and gap insurance - he lied! And the Financial department talked me into a warranty for an extra '20' a month. Now, mind you, basic math says 220+20=240, the minimum payment ended up being 240+20something which made my payments close to 270 a month! Way more than the agreed amount! Only reason I went ahead with the purchase was because I needed the car and it was the only one that fit my needs after a month of looking. I also wanted to do more down than they had me put, why I am not sure, it's my money so I should be able put down what I want. I'm going to have to really watch my finances to make sure I can make my payments! Also, all car lots are to give minimum two keys per purchase, they only gave me one, stating that is all they had on file. Yet, they have another 'guarantee' that they will make one if your key is lost or stolen. Sounds to me that the other key is LOST yet they will not make a spare key for me. Will never purchase from Ricart again, unless they see this and fix these issues that they say are guaranteed agreements to make things right, and will tell everyone I know to stay away. Stereotypical car dealer, if you are female, they think you know nothing. So don't listen to them about the so called guarantees, they will NOT honor them. Stay away, you can do better! More

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Excellent service from the moment I walked through the door. Very courteous staff. Would return for another vehicle in the future. They made it a great experience door. Very courteous staff. Would return for another vehicle in the future. They made it a great experience More

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I enjoyed my experience and will always use and recommend Ricart to everyone looking for a car in the future. Ricart is the only dealership I trust. Ricart to everyone looking for a car in the future. Ricart is the only dealership I trust. More

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Abby was very helpful. Highly suggest if first time car buyer! She helps with financing, low credit, and an amazing person and sales representative. She made the long process of car buying very smooth and buyer! She helps with financing, low credit, and an amazing person and sales representative. She made the long process of car buying very smooth and even check up on me and my car after the buying process and a few days later! More

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Wonderful experience with this place. I really was surprised to get the vehicle but the manager and the financial department worked me and Taesha was Awesome surprised to get the vehicle but the manager and the financial department worked me and Taesha was Awesome More

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Very helpful very good and accurate description on the sale everyone we worked with was great I will ne a return customer thank everyone very much sale everyone we worked with was great I will ne a return customer thank everyone very much More

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Debian did a good job making feel comfortable, very happy with the truck, missing all manuals though this make it real hard to sync my phone and the garage door opener, Dibian was one reason I bought the car with the truck, missing all manuals though this make it real hard to sync my phone and the garage door opener, Dibian was one reason I bought the car, he went out of his way for me More

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Great experience Devin was the Salesman who helped my husband and I, and we are very pleased. He was funny, helpful, and knew how to get us into the vehicle we were l Devin was the Salesman who helped my husband and I, and we are very pleased. He was funny, helpful, and knew how to get us into the vehicle we were looking for. More

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Superb Customer Service! Thomas Thornton went above and beyond to help me during my visit. He was thorough, understanding, knowledgeable and patient. He made sure that I was u Thomas Thornton went above and beyond to help me during my visit. He was thorough, understanding, knowledgeable and patient. He made sure that I was up to speed during the whole process. I could tell that he loves his job and that reflects through his customer service. Also, Jerome Richards was equally helpful/informative and and he made sure I was taken care of as well. Overall, it was a pleasant experience. More

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Great out-of-state sales experience I live out of state and have been looking for a particular used car that I found at Ricart. I wasn’t all that comfortable at first moving forward with I live out of state and have been looking for a particular used car that I found at Ricart. I wasn’t all that comfortable at first moving forward with this purchase nor was I able to travel to see the car in person. I worked with Lauren who made the transaction as pleasant and easy as possible and she kept me updated throughout the entire process. Terrific experience and highly recommended! More

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