Jerry Adams

Jerry Adams, my service advisor at Shottenkirk Ford Service Department in Jasper, GA, took care of my 2018 Ford Escape, and provided, as always, exceptional service. The check engine light came on. I Service Department in Jasper, GA, took care of my 2018 Ford Escape, and provided, as always, exceptional service. The check engine light came on. I stopped by without an appointment. Jerry had the problem diagnosed and was able to fit the Escape in for repair. He arranged a shuttle ride home for me, and a pickup after the repair service was completed. This within one day. This kind of excellent customer service is typical of Jerry. I also want to thank everyone who was involved in making it possible. More

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Service people were polite, knowledgeable and thorough in their replies, etc. I wouldn’t hesitate to refer anyone to your establishment. It was a good experience. their replies, etc. I wouldn’t hesitate to refer anyone to your establishment. It was a good experience. More

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Awesome experience at Shottenkirk Ford dealership. Courteous and professional. When my F-150 needs service, they are the folks to see. Courteous and professional. When my F-150 needs service, they are the folks to see. More

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Prompt friendly service from check-in to picking up my truck. Jerry was very personable and got my repairs done faster than the estimated timeframe. truck. Jerry was very personable and got my repairs done faster than the estimated timeframe. More

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Service department personnel are always pleasant and professional. Service on vehicle is always exceptional and timely. I would recommend this dealership for anyone needing to service their vehicle. professional. Service on vehicle is always exceptional and timely. I would recommend this dealership for anyone needing to service their vehicle. More

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Most of my family use your Ford services because we trust your service providers with our Fords. your service providers with our Fords. More

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Thanks to shottenkirk in jasper I was able to get a new ride, thanks to brooks for all his help and Pete for finalizing the paper work. You two are amazing and I appreciate your hard work. ride, thanks to brooks for all his help and Pete for finalizing the paper work. You two are amazing and I appreciate your hard work. More

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Kara and Jerry were courteous , professional and very knowledgeable. I have had the best experience with shottenkirk service department . Kara and Jerry took care of everything. They kept me informe knowledgeable. I have had the best experience with shottenkirk service department . Kara and Jerry took care of everything. They kept me informed of every step and let me know when it was ready. They are awesome ! More

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Great to work with. Kara kept us updated as needed. They did a good job on repsirs Kara kept us updated as needed. They did a good job on repsirs More

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Came as a repeat customer for 107K+ service. Being concerned I was past my 100K warranty, I had several extras, e.g., tune up, change all filters, the usual stuff. Detected some insulation mater Being concerned I was past my 100K warranty, I had several extras, e.g., tune up, change all filters, the usual stuff. Detected some insulation material (bringing in a sample). I asked to check (like giving a blank check). They spent a lot of time hunting, but couldn’t find anything obvious. Even Jerry Adams, who wrote up my bill, went out and checked it out. This has been typical of my previous experiences at Shottenkirk Ford. Yes, I could save money doing my own air and cabin filters, but I know their service dept knows exactly what they are doing. I will remain a customer. More

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