Reviews about Shottenkirk are not exaggerated, I am very
happy with my experience. The only issue is with the booking of the service, the national booking service did not provide correct details related to
happy with my experience. The only issue is with the booking of the service, the national booking service did not provide correct details related to the service requirements, for my initial service consultation Shottenkirk needed extended time; but, the guys at Shottenkirk made up of the booking shortcomings and got me in right away. I moved recently too far from my previous dealer location, I'm very happy to have found Shottenkirk. Thanks Shottenkirk team for a great customer experience.
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by matt@discomi.com
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2024 -
Shottenkirk Ford Jasper responded
matt, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
Quick and everyone is always so polite and helpful.
Explains everything done and what to expect
Explains everything done and what to expect
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by WURTZDONNA
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2024 -
Shottenkirk Ford Jasper responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
The Music in the waiting room was so loud I could not
hear my adviser when he was explaining things. And having to listen to it for the 2 hours I had to wait was torture.
hear my adviser when he was explaining things. And having to listen to it for the 2 hours I had to wait was torture.
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by sonjathiels
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Jasper
Jerry was very friendly and professional.
Our vehicle was completed when promised. The issues we had were addressed.
Our vehicle was completed when promised. The issues we had were addressed.
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by TIM.SCHUTTER
Verified Customer
Verified Customer
Jun 17, 2024 -
Shottenkirk Ford Jasper responded
TIM, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Jerry did a good job of solving a small problem at pickup
regarding the spare tire.
regarding the spare tire.
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by ROY6177
Verified Customer
Verified Customer
Other Employees Tagged:
Kara Jordan
Jun 14, 2024 -
Shottenkirk Ford Jasper responded
ROY, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit
. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Great service and a solid experience.
Jerry was efficient and courteous. My explorer was repaired quickly and thoroughly.
Jerry was efficient and courteous. My explorer was repaired quickly and thoroughly.
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by IVEYSAM
Verified Customer
Verified Customer
Service Price Transparency
Jun 14, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
very good and polite and kept me update and let me no
with I need
with I need
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by CHARLESBURGESS
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2024 -
Shottenkirk Ford Jasper responded
CHARLES, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Jasper in the future!
Great service, Great people.
I will definitely consider buying my new truck from this dealership
I will definitely consider buying my new truck from this dealership
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by BRIANSTEWART14
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2024 -
Shottenkirk Ford Jasper responded
BRIAN, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Professional/efficient at the service desk.
Truck was in on a recall issue. They handled it well and reasonably quick. No issues since I picked ty up. Chuck Amburn
Truck was in on a recall issue. They handled it well and reasonably quick. No issues since I picked ty up. Chuck Amburn
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by CRAMBURN1
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2024 -
Shottenkirk Ford Jasper responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Jasper in the future!
Very friendly and kept us informed as to status of truck
service. Will come again.
service. Will come again.
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by SAIL.MYWAY
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
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