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329 Reviews of Jerry Adams
July 26, 2024
Always kind and listens to my issue with my truck. Gets it resolve in a speedy manner. Gets it resolve in a speedy manner. More
by DWRAHC
Verified CustomerOther Employees Tagged: Scott Disalvo, Brian Syme
July 04, 2024
The Service Dept. deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire de deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire destroyed the new Escape 2020 I had bought from Shottenkirk so I went up there because the same year and model, Hybrid was available. I wanted the car and was in bit of an imposition but I argued the car needed new tires - this was in February - Mr. Effron told me the tires had 20,000 miles left on them. Now it is July and 5,000 miles later they had to be replaced - upon the advice of Shottenkirk when I came in for my free oil change. I was not told the spare key was not available until I was getting in my car. Then was told I would be sold the spare key for a discount. I paid $400.00 - no discount. I've emailed the General Mgr and 2 Sales Managers - nothing. I've purchased new and used from Shottenkirk over the years - but now I'm debating on switching. The only thing that makes me pause is I love the service department. The whole experience caused us to purchase our truck from another dealer and I am going to advise my friend who is in the market for a brand new diesel double tandem truck that she may want to rethink it. More
by KDRANNEY
Other Employees Tagged: Eddie Hefferon, Scott Disalvo, Steve Ferenczy, Randy Pigue , Rick Biles, Laura Collins, Kara Jordan, Tammy Ross, Shuttle employees - excellent
June 30, 2024
Great fast service woth friendly folks. Everything went well. I will use Shottenkirk Ford in Jasper again. Everything went well. I will use Shottenkirk Ford in Jasper again. More
by JEDRAGON
Other Employees Tagged: Fred Rogers , Kara Jordan
June 24, 2024
Reviews about Shottenkirk are not exaggerated, I am very happy with my experience. The only issue is with the booking of the service, the national booking service did not provide correct details related to happy with my experience. The only issue is with the booking of the service, the national booking service did not provide correct details related to the service requirements, for my initial service consultation Shottenkirk needed extended time; but, the guys at Shottenkirk made up of the booking shortcomings and got me in right away. I moved recently too far from my previous dealer location, I'm very happy to have found Shottenkirk. Thanks Shottenkirk team for a great customer experience. More
by matt@discomi.com
June 17, 2024
Quick and everyone is always so polite and helpful. Explains everything done and what to expect Explains everything done and what to expect More
by WURTZDONNA
Other Employees Tagged: Fred Rogers
June 15, 2024
The Music in the waiting room was so loud I could not hear my adviser when he was explaining things. And having to listen to it for the 2 hours I had to wait was torture. hear my adviser when he was explaining things. And having to listen to it for the 2 hours I had to wait was torture. More
by sonjathiels
Other Employees Tagged: Fred Rogers
June 12, 2024
very good and polite and kept me update and let me no with I need with I need More
by CHARLESBURGESS
Other Employees Tagged: Fred Rogers
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