Jerry Adams | Page 21

I used my debit card and it was showing a Service Charge of $32.80 on the invoice. I thought a debit was the same as cash. The service person ran my card back through for a refund and then I wrote a check of $32.80 on the invoice. I thought a debit was the same as cash. The service person ran my card back through for a refund and then I wrote a check to pay for the service. The cost of the service was refunded but not the service charge. I was told that Shottenkirk would refund the Service Charge by check, but as of this date, I have not received it. We have always had good service at the Jasper location and look forward to continued good service. More

by LEITACCULPEPPER Verified Customer Verified Customer

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Jerry made my visit a pleasant experience. His customer service was exceptional! Very kind man! Professional, approachable, respectful! Attentive to my concerns & questions. He is “a keeper” f His customer service was exceptional! Very kind man! Professional, approachable, respectful! Attentive to my concerns & questions. He is “a keeper” for any company who puts Customer Service Care as a priority. I sincerely hope Shottenkirk acknowledges his diligence & hard work, which in turn, builds up Shottenkirk Ford’s success & return customers! As for star rate 1-5, Jerry’s work ethic definitely receives a 5+ More

by CACOON_BUTTERFLY Verified Customer Verified Customer

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Gave them paper work of having a ford warranty and a entegrity insurance policy and was told that I did not entegrity insurance policy and was told that I did not More

by HAROLD.WAGNER6366 Verified Customer Verified Customer

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Had nothing to do with Jerry Adams, but we brought our Lexus in and Tammy kept telling us that it was coming out when it wasn’t. She just said that to give us an answer and we left the vehicle the night b Lexus in and Tammy kept telling us that it was coming out when it wasn’t. She just said that to give us an answer and we left the vehicle the night before to give y’all plenty of time to fix it, and we had to wait. An hour and a half when it was supposed to be finished by the time we got there. There was no extra work needed to be done. I guess they just got backed up but that is why we left it the night before. We went out of our way to have the vehicle there to give you plenty of time to do it And it seems that you didn’t even start doing it until after we got there. then we were told over and over oh, get a cup of coffee. It’ll just be five minutes. i’ve been in business for well over 40 years and I was always truthful with my customers. If I made a mistake, I took the blame and made it right. She did apologize when all was said and done but we could’ve made much better use of our time. More

by RRGALLERY Verified Customer Verified Customer

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They have done a good job in service during my 7 yrs of ownership. As with most places nowadays prices are on the high side. ownership. As with most places nowadays prices are on the high side. More

by GREG@JOHNSONCO.NET Verified Customer Verified Customer

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Waited 7+ hours on an alignment on a brand new truck, and then was charged $200 🙄 then was charged $200 🙄 More

by JUSTIN.WOITKOWSKI94 Verified Customer Verified Customer

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They are committed to finding the problem and helping make it easy in fact they drove over 30 mins to meet me to make the trip easier on me make it easy in fact they drove over 30 mins to meet me to make the trip easier on me More

by Sfoernsler Verified Customer Verified Customer

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Jerry was super helpful and kept me updated throughout the entire process and was professional and friendly. the entire process and was professional and friendly. More

by MICHAELLEEWATSON Verified Customer Verified Customer

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Great service…. .love it!!!!!!!!!! Don’t make me write a bunch…I hate this requirement .love it!!!!!!!!!! Don’t make me write a bunch…I hate this requirement More

by CLIFFBUCKALEW17 Verified Customer Verified Customer

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I'm not sure who Fred Rogers is. My sales guy, Austin Weeks, needs to work on customer service skills. He called to tell me my vehicle was ready the evening before and he was too b My sales guy, Austin Weeks, needs to work on customer service skills. He called to tell me my vehicle was ready the evening before and he was too busy to call to let me know. He did not answer me when I asked 3 plus times "what is the recall on my vehicle". He kept guessing what the recall could be, instead of just asking someone. When I came to pick up my vehicle I was sent to the service desk and no one would help me. The ladies were too busy chatting. The sales manager called Austin and it took a while for him to come out from the back. When he finally did, he got my keys and then he told me he couldn't find the crack in my windshield. I pointed it out to him and he said he would have the windshield guy come to my house to fix my windshield. Let's see if this happens. I'm not happy with the customer service at this company. They lost some additional items that was on my keychain. They lost an additional key, bodyplex card, library card and ingles card. More

by LCOX92569 Verified Customer Verified Customer

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