Had nothing to do with Jerry Adams, but we brought our
Lexus in and Tammy kept telling us that it was coming out when it wasn’t. She just said that to give us an answer and we left the vehicle the night b
Lexus in and Tammy kept telling us that it was coming out when it wasn’t. She just said that to give us an answer and we left the vehicle the night before to give y’all plenty of time to fix it, and we had to wait. An hour and a half when it was supposed to be finished by the time we got there. There was no extra work needed to be done. I guess they just got backed up but that is why we left it the night before. We went out of our way to have the vehicle there to give you plenty of time to do it And it seems that you didn’t even start doing it until after we got there. then we were told over and over oh, get a cup of coffee. It’ll just be five minutes. i’ve been in business for well over 40 years and I was always truthful with my customers. If I made a mistake, I took the blame and made it right. She did apologize when all was said and done but we could’ve made much better use of our time.
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by RRGALLERY
Verified Customer
Verified Customer
Other Employees Tagged:
Tammy
Feb 05, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Jasper
They have done a good job in service during my 7 yrs of
ownership. As with most places nowadays prices are on the high side.
ownership. As with most places nowadays prices are on the high side.
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by GREG@JOHNSONCO.NET
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2024 -
Shottenkirk Ford Jasper responded
GREG, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Jasper
Waited 7+ hours on an alignment on a brand new truck, and
then was charged $200 🙄
then was charged $200 🙄
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by JUSTIN.WOITKOWSKI94
Verified Customer
Verified Customer
Feb 23, 2024 -
Shottenkirk Ford Jasper responded
JUSTIN, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0602 and ask for one of our managers.
They are committed to finding the problem and helping
make it easy in fact they drove over 30 mins to meet me to make the trip easier on me
make it easy in fact they drove over 30 mins to meet me to make the trip easier on me
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by Sfoernsler
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2024 -
Shottenkirk Ford Jasper responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
Jerry was super helpful and kept me updated throughout
the entire process and was professional and friendly.
the entire process and was professional and friendly.
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by MICHAELLEEWATSON
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2024 -
Shottenkirk Ford Jasper responded
MICHAELLEE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
Great service….
.love it!!!!!!!!!!
Don’t make me write a bunch…I hate this requirement
.love it!!!!!!!!!!
Don’t make me write a bunch…I hate this requirement
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by CLIFFBUCKALEW17
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kara Jordan
Jan 28, 2024 -
Shottenkirk Ford Jasper responded
CLIFF, thank you for sharing your experience with us. We appreciate your feedback!
I'm not sure who Fred Rogers is.
My sales guy, Austin Weeks, needs to work on customer service skills. He called to tell me my vehicle was ready the evening before and he was too b
My sales guy, Austin Weeks, needs to work on customer service skills. He called to tell me my vehicle was ready the evening before and he was too busy to call to let me know. He did not answer me when I asked 3 plus times "what is the recall on my vehicle". He kept guessing what the recall could be, instead of just asking someone. When I came to pick up my vehicle I was sent to the service desk and no one would help me. The ladies were too busy chatting. The sales manager called Austin and it took a while for him to come out from the back. When he finally did, he got my keys and then he told me he couldn't find the crack in my windshield. I pointed it out to him and he said he would have the windshield guy come to my house to fix my windshield. Let's see if this happens. I'm not happy with the customer service at this company. They lost some additional items that was on my keychain.
They lost an additional key, bodyplex card, library card and ingles card.
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by LCOX92569
Verified Customer
Verified Customer
Service Price Transparency
Jan 28, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0602 and ask for one of our managers.
Great dealership!
I service my company car there and will buying my new personal vehicle there very soon. 10 out of 10
I service my company car there and will buying my new personal vehicle there very soon. 10 out of 10
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by Mike P
Verified Customer
Verified Customer
Service Price Transparency
Jan 28, 2024 -
Shottenkirk Ford Jasper responded
Mike, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
it was a very pleasant experience.
i would highly recommend this service to anyone needing help.
i would highly recommend this service to anyone needing help.
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by BERAUSCHER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kara Jordan
Jan 19, 2024 -
Shottenkirk Ford Jasper responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Jasper in the future!
The service department has been excellent.
The sales experience poor included very expensive dealer "warranty unexplainrd" that I failed to catch when ordering my Maverick.
The sales experience poor included very expensive dealer "warranty unexplainrd" that I failed to catch when ordering my Maverick.
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by jimsease44
Verified Customer
Verified Customer
Other Employees Tagged:
Sang Kim
, Kara Jordan
Jan 16, 2024 -
Shottenkirk Ford Jasper responded
jim, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0602 and ask for one of our managers.
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