Jerry Adams | Page 23

My husband and I are new to this area, so this was our first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their custom first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their customers. It was my absolute pleasure speaking with Jerry Adam's. He was so welcoming, kind, and exudes the true meaning of exceptional customer service, he is one of several reasons of why we will return. More

by moxybarson Verified Customer Verified Customer

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So helpful to my service needs and explained any issues I would need . He is also so caring and let me no what I need to do next . would need . He is also so caring and let me no what I need to do next . More

by SOWEGA Verified Customer Verified Customer

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I prefer to use a certified Ford Lincoln Dealership for service. However, I get more personalized service from a general automotive dealership. On two occasions for a simple scheduled maintenance appoint service. However, I get more personalized service from a general automotive dealership. On two occasions for a simple scheduled maintenance appointment, I have noticed the staff more friendly with one another than they are with the customers. I was no time for my 7:30 a.m. appointment and had to wait behind locked doors for 10 minutes while employees entered a side entry and no one spoke to me even with a Good Morning. I was personally friendlier to them than they were to me. I had to go to the desk to check on status of my vehicle after almost an hour and a half instead of anyone coming to give me an update. There were others in the waiting area and no employee ever came by to simply provide any updates. Average customer service which is disappointing. More

by RSFRANKS Verified Customer Verified Customer

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I have always had excellent service by everyone @ this dealership. They give you a thorough explanation of what service your vehicle requires. I have never had to return to the dealership for any issues t dealership. They give you a thorough explanation of what service your vehicle requires. I have never had to return to the dealership for any issues that had to be resolved after the work was completed. More

by H_JVIC Verified Customer Verified Customer

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So quick to fix our truck! This dealership is always Spot on with everything! Love them This dealership is always Spot on with everything! Love them More

by KSTILES1987 Verified Customer Verified Customer

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Never have had a bad experience at this dealership. Service department is top notch and work performed on truck great. Service department is top notch and work performed on truck great. More

by MDFOX4132 Verified Customer Verified Customer

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Very prompt service. Jerry is GREAT!! The dealership is 30 miles north of me but it’s worth the trip. Jerry is GREAT!! The dealership is 30 miles north of me but it’s worth the trip. More

by CATHERINEQHR Verified Customer Verified Customer

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Great service and the staff are all very helpful and knowledgeable. I would recommend this location to anyone. knowledgeable. I would recommend this location to anyone. More

by BRAVESFAN5344 Verified Customer Verified Customer

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Everything was handled with professional staff. I waited on service and it was done in a timely manor. I waited on service and it was done in a timely manor. More

by FIREDAWGS550 Verified Customer Verified Customer

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I can’t praise these people enough, Jerry, Taylor, Nicki, Tabatha, Short Pants. All went above and beyond to make this maintenance visit a pleasurable experience. Management has done a marvelous job hiring k Tabatha, Short Pants. All went above and beyond to make this maintenance visit a pleasurable experience. Management has done a marvelous job hiring kind, sincere staff.across the board, service, sales, reception. I drive 31 miles one way to have this team care for my vehicle. Treated like a client versus a customer… Unfortunately my visits are only twice a year More

by GARY.LICHTENBERG Verified Customer Verified Customer

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