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329 Reviews of Jerry Adams
Verified Customer
November 02, 2023
Excellent service as usual from Jerry. Always explains service issues & provides a solution for correction of the problem. Jerry keeps you updated by phone if you have to leave your vehicl Always explains service issues & provides a solution for correction of the problem. Jerry keeps you updated by phone if you have to leave your vehicle for service & provides you with an estimate of the cost. I have never had a negative experience at this dealership with service or any other issue. More
by H_JVIC
November 02, 2023
My husband and I are new to this area, so this was our first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their custom first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their customers. It was my absolute pleasure speaking with Jerry Adam's. He was so welcoming, kind, and exudes the true meaning of exceptional customer service, he is one of several reasons of why we will return. More
by moxybarson
Other Employees Tagged: Taylor Landry, Scott Disalvo, Rick Leyva, Brian Syme, Johnny Jackson, Fred Rogers , Kara Jordan, Rocky Mahan
October 31, 2023
So helpful to my service needs and explained any issues I would need . He is also so caring and let me no what I need to do next . would need . He is also so caring and let me no what I need to do next . More
by SOWEGA
Other Employees Tagged: Brian Syme
October 27, 2023
I prefer to use a certified Ford Lincoln Dealership for service. However, I get more personalized service from a general automotive dealership. On two occasions for a simple scheduled maintenance appoint service. However, I get more personalized service from a general automotive dealership. On two occasions for a simple scheduled maintenance appointment, I have noticed the staff more friendly with one another than they are with the customers. I was no time for my 7:30 a.m. appointment and had to wait behind locked doors for 10 minutes while employees entered a side entry and no one spoke to me even with a Good Morning. I was personally friendlier to them than they were to me. I had to go to the desk to check on status of my vehicle after almost an hour and a half instead of anyone coming to give me an update. There were others in the waiting area and no employee ever came by to simply provide any updates. Average customer service which is disappointing. More
by RSFRANKS
Other Employees Tagged: Kara Jordan
October 26, 2023
I have always had excellent service by everyone @ this dealership. They give you a thorough explanation of what service your vehicle requires. I have never had to return to the dealership for any issues t dealership. They give you a thorough explanation of what service your vehicle requires. I have never had to return to the dealership for any issues that had to be resolved after the work was completed. More
by H_JVIC
Other Employees Tagged: Taylor Landry, Scott Disalvo, Fred Rogers , Kara Jordan, Rocky Mahan
October 26, 2023
So quick to fix our truck! This dealership is always Spot on with everything! Love them This dealership is always Spot on with everything! Love them More
by KSTILES1987
Other Employees Tagged: Ivan Clarke, Renold Bridgemohan, Taylor Landry, Scott Disalvo, Kristi Stewart, Brian Syme , Rick Biles, Kara Jordan, Rocky Mahan
October 24, 2023
Never have had a bad experience at this dealership. Service department is top notch and work performed on truck great. Service department is top notch and work performed on truck great. More
by MDFOX4132
Other Employees Tagged: Scott Disalvo
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