Jerry Chavez
Jerry Chavez at Santa Cruz Toyota

Jerry Chavez

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Contact Me
4.7
76 Reviews
4.7

76 Reviews

Write a Review

76 Reviews of Jerry Chavez

October 20, 2026

Dealership Rating
Employee Rating

Very pleasant experience with minimal waiting There was no high pressure for additional services Great experience More

by danerobbins
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Oct 20, 2026

Santa Cruz Toyota responded

We’re glad the service on your Toyota 4Runner involved minimal wait and no pressure for additional services. Thank you for the five-star rating!

October 14, 2026

Dealership Rating
Employee Rating

Everything was organized & my rides home & back were great! Everyone was very courteous. More

by dianyancy
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Oct 14, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!

October 13, 2026

Dealership Rating
Employee Rating

dealership took care of my car in last minute appointment. exceptional they have an equipment to analyze if your car needs wheel alignment by the tome you pass by a certain point to drop off your More

by pbacz_04
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Oct 13, 2026

Santa Cruz Toyota responded

We’re glad we could fit your Toyota Crown in at the last minute and offer instant alignment scanning when you dropped it off. Knowing that these services made your visit smoother means a lot to our service team.

October 11, 2026

Dealership Rating
Employee Rating

Excellent customer service! !!! I was impressed with every agent I dealt with!! I couldn't figure out how to let the driver know when I was ready to be picked up I called Jerry a More

by marti181
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Oct 11, 2026

Santa Cruz Toyota responded

Your note about our prompt pickup coordination highlights how our service department puts your convenience first. Our team is pleased we could buff out the scratches on the side panel of your Toyota Highlander Hybrid, leaving it looking perfect. Your praise for Jerry’s quick response and every agent you worked with, as well as your five-star rating, means a lot to us.

October 08, 2026

Dealership Rating
Employee Rating

Very helpful and attentive Got me in and out quickly. Got me a rental when I needed it. Gave good updates to keep my day moving easily. More

by alexkflores91
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Oct 08, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding review! See you next time.

October 06, 2026

Dealership Rating
Employee Rating

Work is good, took a long time to look at the car from appointment time. More

by bigdumbgod
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Oct 08, 2026

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, please reach out to me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

October 03, 2026

Dealership Rating
Employee Rating

I'm confident that they will take good care of my car and me. And I believe they will do quality work at a fair price. More

by blbarry
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Oct 03, 2026

Santa Cruz Toyota responded

Knowing you trust our service team to care for your RAV4 Hybrid and provide quality work at a fair price means a lot to us. Thank you for placing your confidence in our service team.

October 01, 2026

Dealership Rating
Employee Rating

Jerry was excellent and reassuring-The problem was he was gone that week and I got a less than welcome response about my job from his desk partner. Figure he was having a bad week-other wise you guys were gr More

by Jeff@jmseidel.com
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Oct 02, 2026

Santa Cruz Toyota responded

Thanks for taking the time to review and for your continued support. We look forward to earning that 5th star on your next visit!

October 01, 2026

Dealership Rating
Employee Rating

Jerry was very courteous and professional, he handled my appointment very well. I will ask for him again. More

by cdfraley
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Oct 01, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!

September 24, 2026

Dealership Rating
Employee Rating

Mark has been my primary service manager for over 20 years. Additionally, he was always competent,, courteous, and professional. More

by declined6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter Jacob, Mark Schultz

Sep 24, 2026

Santa Cruz Toyota responded

Knowing that our service on your Tacoma under Mark’s care has been reliable and courteous for more than twenty years is truly rewarding. Your recognition of his professionalism means a great deal to our service team.

1
...

Dealership Inventory (182 Vehicles)

new 2027 Toyota Prius car, priced at $30,005
2027 Toyota Prius
new
Gray exterior
Automatic
Front-wheel Drive
used 2025 Toyota Tacoma car, priced at $41,889
2025 Toyota Tacoma
used
Wind Chill Pearl exterior
Automatic
Four-wheel Drive
used 2025 Toyota Camry car, priced at $25,991
2025 Toyota Camry
used
Ice Cap exterior
CVT
Front-wheel Drive
used 2020 Toyota RAV4 car, priced at $24,753
2020 Toyota RAV4
used
Ruby Flare Pearl exterior
Automatic
Front-wheel Drive
new 2026 Toyota RAV4 car, priced at $35,661
2026 Toyota RAV4
new
Storm Cloud exterior
Automatic
All-wheel Drive
new 2026 Toyota Tundra Hybrid car, priced at $77,347
2026 Toyota Tundra Hybrid
new
Midnight Black Metallic exterior
Automatic
Four-wheel Drive