Jerry Chavez
Jerry Chavez at Santa Cruz Toyota

Jerry Chavez

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.5
46 Reviews
4.5

46 Reviews

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46 Reviews of Jerry Chavez

June 23, 2026

Dealership Rating
Employee Rating

Effective service. Most recent experience with Omar Ruiz was excellent, as he was thoughtful and customer friendly with a tricky issue More

by sf98
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Deegan, Hunter Jacob , Omar Ruiz

Jun 24, 2026

Santa Cruz Toyota responded

Thank you for choosing Santa Cruz Toyota. Your feedback and rating mean a lot to us. We're glad Omar was able to help, and we hope to see you again!

June 19, 2026

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The service man that helped me didn’t quote an accurate time. I waited longer than expected. More

by joshuamoreno2012
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jun 22, 2026

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss this further, please reach out. - Simon Bachir, General Manager, simonb@santacruztoyota.com

June 19, 2026

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Always takes forever. Had to wait remind them to bring my car out. Using space. More

by Pacha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Santa Cruz Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 14, 2026

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Jerry is always honest and has quick turnaround Jerry is always honest with great service and a quick turnaround More

by ktmcheese04
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jun 14, 2026

Santa Cruz Toyota responded

We appreciate you highlighting Jerry’s honesty and quick turnaround on your Toyota. It’s great to know his efficiency made your visit smooth. Please reach out whenever you need assistance.

June 06, 2026

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I know After 5 hours of waiting I was sent to car with a maintenence needed display. After that was dealt with another problem showed up. Cruise control didn't work. I went home (21 miles) and contacted Mik More

by dalehpennington
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jun 08, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share your experience with us. Our team hopes to have the opportunity to earn your business again in the future!

June 04, 2026

Dealership Rating
Employee Rating

Service is generally good. It's the end when they tell you that your car will be brought up to the front. Almost every time I'm waiting at least 10 minutes and then I have to g More

by davidspalding175
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jun 05, 2026

Santa Cruz Toyota responded

Thank you for providing feedback on your visit! It was a pleasure having you here, and we wish you many happy and safe miles. We hope to see you again!

May 29, 2026

Dealership Rating
Employee Rating

Chill Helpful Jerry was nice and easy to talk to He helped me decide about car repairs More

by kennyharrah
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

May 29, 2026

Santa Cruz Toyota responded

Thank you for your five-star review. We’re glad Jerry made discussing your Toyota repairs straightforward and comfortable. Please let us know if you have any further questions.

May 29, 2026

Dealership Rating
Employee Rating

Good Everyone is very kind, always answer our questions, the truth is that it takes a very long time to make a purchase. More

by josephineaguilar1980
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jun 01, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!

May 29, 2026

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Employee Rating

Wonderful, timely service. They did everything they said they would do for my car and I will More

by Mcd4914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny camacho

May 29, 2026

Santa Cruz Toyota responded

We appreciate you highlighting the prompt care given to your Lexus RX 350. It’s rewarding to know the team delivered on every commitment. We’ll be sure to share your feedback with Jerry and look forward to assisting with any future service needs.

May 27, 2026

Dealership Rating
Employee Rating

Fue muy amable al ayudarnos nos esplico que es lo que el auto nesecitaba pasó a paso a modo de nosotros entender gracias por tu ayuda More

by danielasuarez613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Santa Cruz Toyota responded

We appreciate you noting how our team guided you through each step of the service for your Toyota Highlander. It’s great to hear that the explanations were clear and helpful. Thank you for trusting us with your vehicle.

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