Jerry Chavez
Jerry Chavez at Santa Cruz Toyota

Jerry Chavez

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.6
43 Reviews
4.6

43 Reviews

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43 Reviews of Jerry Chavez

June 06, 2026

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Employee Rating

I know After 5 hours of waiting I was sent to car with a maintenence needed display. After that was dealt with another problem showed up. Cruise control didn't work. I went home (21 miles) and contacted Mik More

by dalehpennington
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

June 04, 2026

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Employee Rating

Service is generally good. It's the end when they tell you that your car will be brought up to the front. Almost every time I'm waiting at least 10 minutes and then I have to g More

by davidspalding175
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jun 05, 2026

Santa Cruz Toyota responded

Thank you for providing feedback on your visit! It was a pleasure having you here, and we wish you many happy and safe miles. We hope to see you again!

May 29, 2026

Dealership Rating
Employee Rating

Chill Helpful Jerry was nice and easy to talk to He helped me decide about car repairs More

by kennyharrah
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

May 29, 2026

Santa Cruz Toyota responded

Thank you for your five-star review. We’re glad Jerry made discussing your Toyota repairs straightforward and comfortable. Please let us know if you have any further questions.

May 29, 2026

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Employee Rating

Good Everyone is very kind, always answer our questions, the truth is that it takes a very long time to make a purchase. More

by josephineaguilar1980
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jun 01, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!

May 29, 2026

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Employee Rating

Wonderful, timely service. They did everything they said they would do for my car and I will More

by Mcd4914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny camacho

May 29, 2026

Santa Cruz Toyota responded

We appreciate you highlighting the prompt care given to your Lexus RX 350. It’s rewarding to know the team delivered on every commitment. We’ll be sure to share your feedback with Jerry and look forward to assisting with any future service needs.

May 27, 2026

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Employee Rating

Fue muy amable al ayudarnos nos esplico que es lo que el auto nesecitaba pasó a paso a modo de nosotros entender gracias por tu ayuda More

by danielasuarez613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Santa Cruz Toyota responded

We appreciate you noting how our team guided you through each step of the service for your Toyota Highlander. It’s great to hear that the explanations were clear and helpful. Thank you for trusting us with your vehicle.

May 14, 2026

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Almost painless experience taking care of a recall. Shuttle service is excellent to and from Watsonville. Friendly and efficient service. Great communication on status of repair. More

by Chowwan
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

May 14, 2026

Santa Cruz Toyota responded

Thank you for sharing your feedback. We’re delighted the recall on your Toyota RAV4 Prime went smoothly and that our shuttle service to and from Watsonville served you well. Our team appreciates knowing the communication and efficient service made the process easy.

May 14, 2026

Dealership Rating
Employee Rating

Almost painless experience taking care of a recall. Shuttle service is excellent to and from Watsonville. Friendly and efficient service. Great communication on status of repair. More

by Chowwan
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

May 14, 2026

Santa Cruz Toyota responded

How nice to hear that handling the recall on your RAV4 Prime was nearly effortless and that our shuttle to and from Watsonville worked well. It’s great that our updates kept you informed and that you found our service friendly and efficient.

May 13, 2026

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Employee Rating

Easy drop off to get coating protection. Then get a rental in case we need to travel. More

by michael.chao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Santa Cruz Toyota responded

Thank you so much for the great review and your business! See you next time.

April 30, 2026

Dealership Rating
Employee Rating

Great waiting room and hospitality while you wait for your car I love Toyota of Santa Cruz!!! More

by alohaglor3
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Apr 30, 2026

Santa Cruz Toyota responded

We’re pleased our comfortable waiting room and hospitality enhanced your service visit for your Toyota C-HR. Knowing you enjoyed the experience means a lot to our team. Feel free to reach out when you need anything else.

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