Jerry Chavez
Jerry Chavez at Santa Cruz Toyota

Jerry Chavez

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.7
69 Reviews
4.7

69 Reviews

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69 Reviews of Jerry Chavez

October 01, 2026

Dealership Rating
Employee Rating

Jerry was excellent and reassuring-The problem was he was gone that week and I got a less than welcome response about my job from his desk partner. Figure he was having a bad week-other wise you guys were gr More

by Jeff@jmseidel.com
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

October 01, 2026

Dealership Rating
Employee Rating

Jerry was very courteous and professional, he handled my appointment very well. I will ask for him again. More

by cdfraley
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Oct 01, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!

September 24, 2026

Dealership Rating
Employee Rating

Mark has been my primary service manager for over 20 years. Additionally, he was always competent,, courteous, and professional. More

by declined6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter Jacob, Mark Schultz

Sep 24, 2026

Santa Cruz Toyota responded

Knowing that our service on your Tacoma under Mark’s care has been reliable and courteous for more than twenty years is truly rewarding. Your recognition of his professionalism means a great deal to our service team.

September 23, 2026

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Employee Rating

Great, service and clear communication. Brought in my vehicle early and my service was completed in a timely manner. Over all it was a smooth process. More

by Rmleon831sc
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Sep 23, 2026

Santa Cruz Toyota responded

We’re glad you found our communication clear and the service process smooth. Your feedback about the timely completion of your Toyota 4Runner repair means a lot to our service team. Please let us know if there’s anything else we can do for you.

September 20, 2026

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Employee Rating

Straight forward, good knowledge. No pressure until the finance guy as usual Ive said enough More

by Rublestructure
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Sep 21, 2026

Santa Cruz Toyota responded

We appreciate the feedback and your business, and our team hopes to see you again!

September 15, 2026

Dealership Rating
Employee Rating

Excepcional Nice and professional people I'm very satisfied with the service The job was done on time More

by hernandezpacheco29
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Sep 16, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!

September 03, 2026

Dealership Rating
Employee Rating

I think SC Toyota is the real Santa Cruz Superstore. Their parts department is one of the best departments I've ever seen. More

by hoswaysuavo
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Sep 04, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us! See you next time.

September 03, 2026

Dealership Rating
Employee Rating

Good. Helpful and friendly service all around. Greeted as soon as I arrived. Checked in quickly. The driver was great and friendly. More

by elinarher
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Sep 03, 2026

Santa Cruz Toyota responded

Hearing you felt greeted right away and appreciated the quick check-in means a lot to our service team. We’re pleased we could have our driver take care of your Camry with a friendly touch throughout the visit.

September 03, 2026

Dealership Rating
Employee Rating

Good. Helpful and friendly service all around. Greeted as soon as I arrived. Checked in quickly. The driver was great and friendly. More

by elinarher
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Sep 03, 2026

Santa Cruz Toyota responded

Thank you for the five-star rating! We’re glad our team greeted you promptly, checked you in quickly, and that our driver delivered friendly service on your Camry.

September 02, 2026

Dealership Rating
Employee Rating

I have a very bad experience with the rental card. I have been client for probably 30 years at Toyota. I usually leave my car for services since I can get rental car. The day that I left my car the pe More

by alicialopez2005
Recommend Dealer
No

Other Employees Tagged: Jerry Chavez

Sep 03, 2026

Santa Cruz Toyota responded

Our team aims to provide 5-star service to every customer and strives to be a service team our customers can count on. We are sorry that you left feeling less than satisfied and we would like to speak with you so we can properly address this situation. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com

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