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Jerry Deshong
Jerry Deshong | Page 17
Service Advisor
Chapman Ford Lancaster
1485 Manheim Pike
Lancaster, PA 17601
209 Reviews
Dealership Experience
40 yrs, 11 mos
Industry Experience
47 yrs, 3 mos
209 Reviews
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209 Reviews of Jerry Deshong
July 31, 2019
Recall work with a couple of hiccups I brought my F-150 in for a recall to how’ve EGR valve replaced. The technician identified a small oil leak coming from the sealing surface of the oil I brought my F-150 in for a recall to how’ve EGR valve replaced. The technician identified a small oil leak coming from the sealing surface of the oil pan, so the service writer contacted me to request permission to fix the leak. About an hour after picking my truck up I identified that my truck had a coolant leak due to a punctured radiator hose and a 4” scratch in the front bumper, so I contacted the service writer to notify them that I was bringing my truck back immediately. The service writer was very helpful in resolving the issues and arranged for me to keep the courtesy vehicle until my truck was fixed, which took approximately a week due to having to order parts. All issues were properly addressed the second time I picked up my truck. Obviously having to bring your vehicle back a second time is never desirable which is why I rated the quality of work as average, but I give Jerry credit for promptly addressing the problems and he did a great job of keeping my up to date on the status of my repairs with daily updates and ensuring all issues were resolved. More
by Platinum F-150 with baby Powerstroke
Verified Customer
July 26, 2019
Beth and Jerry were so nice Everyone was so kind and polite even at 7 am. They finished my truck in a timely matter and communicated all information with me very well. Everyone was so kind and polite even at 7 am. They finished my truck in a timely matter and communicated all information with me very well. More
by Mia
Other Employees Tagged: Beth
July 26, 2019
Quality Service The professionalism and assistance were unbeliveable. Jerry Deshong was incredible. From the moment I scheduled the appointment to the minute it was The professionalism and assistance were unbeliveable. Jerry Deshong was incredible. From the moment I scheduled the appointment to the minute it was over Jerry was a consumate professional and great help. He made me feel that I was important and my business was valued. I will not hesitate to return and teel friends about the service. More
by quigsatc
July 26, 2019
Top quality service Jerry went above and beyond to accommodate my needs and to make me feel like a valued customer. When my recall part wasn't readily available he put m Jerry went above and beyond to accommodate my needs and to make me feel like a valued customer. When my recall part wasn't readily available he put me in a free rental car till the job was complete. I would recommend him to anyone. More
by Mike G
July 25, 2019
Friendly/Good Customer Service Our salesman, Chris Slack, was very friendly, personable, and provided excellent customer service. We had an issue with one of the vehicles we purcha Our salesman, Chris Slack, was very friendly, personable, and provided excellent customer service. We had an issue with one of the vehicles we purchased. It was handled quickly and very efficiently as possible. More
by Wendi
Other Employees Tagged: Jon Webster, Jared Meshey, Jason Mummau , Chris Evangelista, Christopher Slack
July 25, 2019
Oil change and service Excellent service and I really appreciate the ride to work after vehicle drop off and the ride from work back to Chapman’s when the work was down. Tex Excellent service and I really appreciate the ride to work after vehicle drop off and the ride from work back to Chapman’s when the work was down. Text messages sent to update you on work on your vehicle. More
by sm
Other Employees Tagged: Michael Tufano , Scott Greiner, Scott McCann
July 25, 2019
Honda CRV inspection I decided to have my Honda serviced by Chapman Ford and the service was excellent. I am very happy with the service and the team at Chapman. I decided to have my Honda serviced by Chapman Ford and the service was excellent. I am very happy with the service and the team at Chapman. More
by raymondfritzinger
Other Employees Tagged: Kyle Ackerman
July 25, 2019
came with leaking tire. Handled and fixed in short time. I came in with a tire problem. Service took my car right away and had problem taken care of within 30 minutes and had me on my way. Job well done. I came in with a tire problem. Service took my car right away and had problem taken care of within 30 minutes and had me on my way. Job well done. More
by FLEXSTEEL1
July 23, 2019
Great job Outstanding service, great job by everyone, outstanding service, excellent customer service, and very informative. I appreciate the ride service to a Outstanding service, great job by everyone, outstanding service, excellent customer service, and very informative. I appreciate the ride service to and from my home and the timely maintenance they completed on my thank you More
by CLINT.MACLAREN
Other Employees Tagged: Jared Meshey , Tom Evans, ZACH HARPIN, John Meshey
July 22, 2019
Fast and professional Chapman Ford Service Center was able to accommodate my Lincoln Navigator while on vacation in the area. They were fast, efficient, friendly, and prof Chapman Ford Service Center was able to accommodate my Lincoln Navigator while on vacation in the area. They were fast, efficient, friendly, and professional, and in less than 24 hours, they had fixed my vehicle's air conditioning just in time for our family to travel back to Michigan during the hottest week of the year. More
by mweaver
Other Employees Tagged: The entire staff in the service area was friendly and helpful, right down to the shuttle driver.
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