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Jerry Deshong
Jerry Deshong | Page 18
Service Advisor
Chapman Ford Lancaster
1485 Manheim Pike
Lancaster, PA 17601
208 Reviews
Dealership Experience
40 yrs, 8 mos
Industry Experience
47 yrs
208 Reviews
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208 Reviews of Jerry Deshong
July 19, 2019
Timely repair. Very friendly staff and the waiting area is s Chapman Ford is great. I love that they explain things in a way I understand and they are professional. Even as I sat in the waiting area. The conve Chapman Ford is great. I love that they explain things in a way I understand and they are professional. Even as I sat in the waiting area. The conversations at the service desk among employees was professional. More
by Joellescholl1
Verified CustomerOther Employees Tagged: Michael Tufano
July 16, 2019
Excellent customer service. Good customer service is very rare today. I was very pleased with the level of service and attention to detail that was provided. Thank you. Good customer service is very rare today. I was very pleased with the level of service and attention to detail that was provided. Thank you. More
by MILLERTDS
Other Employees Tagged: Kyle Ackerman
July 10, 2019
Great service, Confortable waiting Area Great customers service. My appointment was at 9am, i arrived about 45 minutes early and they took me right in. Will be returning for future maintnanc Great customers service. My appointment was at 9am, i arrived about 45 minutes early and they took me right in. Will be returning for future maintnance. More
by pedroroque25
Other Employees Tagged: Michael Tufano , Kyle Ackerman, Chris Evangelista, Scott McCann
July 10, 2019
FIRST SERVICE VISIT I BROUGHT MY TRUCK INTO CHAPMAN TO HAVE A RECALL COMPLETED AND SOME DIAG WORK PERFORMED. TO BE HONEST I'M ALWAYS A LITTLE HESITANT TAKING A VEHICLE TO I BROUGHT MY TRUCK INTO CHAPMAN TO HAVE A RECALL COMPLETED AND SOME DIAG WORK PERFORMED. TO BE HONEST I'M ALWAYS A LITTLE HESITANT TAKING A VEHICLE TO ANOTHER DEALERSHIP AS I AM A SERVICE ADVISOR MYSELF FOR A BMW DEALER AND DO MOST OF MY OWN WORK MYSELF OR HERE IN HOUSE. WITH THAT SAID JERRY WAS EXCELLENT. HE MADE ME FEEL COMFORTABLE AND MADE ME FEEL LIKE MY TRUCK WAS BEING TAKEN CARE OF AS IF I WAS THE WRITER. THE WORK WAS DONE PROMPTLY AND JERRY KEPT ME INFORMED ON ITS PROGRESS. THE ONLY MINOR CRITICISM I HAVE IS THAT RADIO AND SEAT SETTINGS SHOULD NEVER BE CHANGED IN CLIENTS VEHICLES- MINE WERE. STILL TOP NOTCH SERVICE. 5 STARS. More
by adrian.jjones88
July 08, 2019
Perfect Friendly fast service. The service team is great at forming a customer relationship and explaining the service and outcomes. Great experience as alway Friendly fast service. The service team is great at forming a customer relationship and explaining the service and outcomes. Great experience as always. The waiting area is also comfortable More
by MELISSAGONDEK
Other Employees Tagged: Michael Tufano , Chris Evangelista, Ann Thomas
June 27, 2019
Repair of Front End and Alignment We started hearing a noise in our front end when braking and turning, I was concerned for our safety, so dropped the car off on Sun night without an a We started hearing a noise in our front end when braking and turning, I was concerned for our safety, so dropped the car off on Sun night without an appointment. Jerry contacted me Monday morning, got some more details and got a mechanic engaged asap. Problem was diagnosed quickly, parts ordered, and fixed within 24-hours...recall without an appointment. Great to have the car back and working properly! More
by PATERJA
June 19, 2019
I totally trust these guys My Ford Edge is now almost five years old with 55,000 miles. Every service has been done at Chapman and it’s never run better. I quit BMW due to My Ford Edge is now almost five years old with 55,000 miles. Every service has been done at Chapman and it’s never run better. I quit BMW due to ridiculous maintenance costs and now am definitely a Ford and a Chapman fan. More
by gfz
Other Employees Tagged: Chris Evangelista, Scott McCann
June 17, 2019
Great Always enjoy the service at this dealership! I drive by two just to go to this one as I feel that I'm treated fairly and respected Always enjoy the service at this dealership! I drive by two just to go to this one as I feel that I'm treated fairly and respected More
by choffer10
Other Employees Tagged: Michael Tufano , Kyle Ackerman, Chris Evangelista, Scott McCann
June 10, 2019
service everything was good. time wise took a little longer .everybody was helpful, first time at new buildingwhich is different but very nice.see you next ye everything was good. time wise took a little longer .everybody was helpful, first time at new buildingwhich is different but very nice.see you next year More
by AHERSHEY8
June 07, 2019
Inspection, warranty replacement part and recall service I recieved professional and curtious service from the service department. It was nice to be provided with a loaner vehicle while my vehicle was in the I recieved professional and curtious service from the service department. It was nice to be provided with a loaner vehicle while my vehicle was in the shop, so that I could get to work as scheduled. Many thanks, Douglas S. Troy More
by dstroy44
