Jerry Deshong | Page 19

Awesome Jerry Deshong is awesome. He was so helpful and professional, as always. The whole Chapman enterprise is great. That's why I keep buying my cars t Jerry Deshong is awesome. He was so helpful and professional, as always. The whole Chapman enterprise is great. That's why I keep buying my cars there. More

by VICPARLEI Verified Customer Verified Customer

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Awesome service as always! This is THE Ford dealer if you are looking for a new car or truck. The service department is always courteous and on top of the situation. They even This is THE Ford dealer if you are looking for a new car or truck. The service department is always courteous and on top of the situation. They even offer a shuttle service! More

by Brian Chang Verified Customer Verified Customer

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Pleasant experience! When I arrived, Jerry was prompt and pleasantly assisted me with getting signed in for service. He explained what other services were needed, the c When I arrived, Jerry was prompt and pleasantly assisted me with getting signed in for service. He explained what other services were needed, the cost, and the amount of time that would take to complete. Everyone was helpful and pleasant during my service appointment. I really like the new building and drive up service area. Thank you for everything. More

by CDOMARAC Verified Customer Verified Customer

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Great crew, I was having a problem with my Mustang and they solved it. Took the time to do a test drive to understand what I was concerned about. I was having a problem with my Mustang and they solved it. Took the time to do a test drive to understand what I was concerned about. More

by rfinch1 Verified Customer Verified Customer

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Great service. Courteous and helpful staff Excellent service and professional staff. Staff was courteous and friendly. Service was performed in a timely manner. I would highly recommend Chapman Excellent service and professional staff. Staff was courteous and friendly. Service was performed in a timely manner. I would highly recommend Chapman Ford to others More

by LISALEIGHJO Verified Customer Verified Customer

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Purchasing a new car I thought at first that it was a very impersonal car dealership since it was remodeled . I didn’t care for how I thought I would be meeting with Tyle I thought at first that it was a very impersonal car dealership since it was remodeled . I didn’t care for how I thought I would be meeting with Tyler and then was assigned someone else. It would have been better if Tyler had said when I show up he would delegate me to an associate. I wasn’t expecting that. Leno was great and knowledgeable. After spending over four hours there to purchase my vehicle as a spot customer I got to know the guys and relaxed a bit. Overall it was a good experience, although tiring to get it all done in one night. I should have just come back on my day off. I had problems with my brand new car pile light and check engine and no air conditioning the second day and the service department handled that splendidly. I wasn’t aware also that there was a new location. I would not give a bad review but there’s room for improvement. Try to go back to making it more homelike I didn’t like my dealer “going up to invisible manager “ That tactic seems outdated More

by nhessrtt Verified Customer Verified Customer

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Very professional and quality work. We take all three of our Ford vehicles to this dealership. From sales to service, the staff is always professional, with quality work and affordable p We take all three of our Ford vehicles to this dealership. From sales to service, the staff is always professional, with quality work and affordable prices. More

by mutualfnd Verified Customer Verified Customer

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Easy to deal with Appointment was very easy to setup online. Car was ready when they said and the service agents are super friendly and easy to deal with. Thanks! Appointment was very easy to setup online. Car was ready when they said and the service agents are super friendly and easy to deal with. Thanks! More

by mgilvey Verified Customer Verified Customer

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Hidden services fees and poor service First time at Chapman, will never be back. Signed up for the 20 mile check up for an expensive 165.00 and to find out rotation of tires not included- First time at Chapman, will never be back. Signed up for the 20 mile check up for an expensive 165.00 and to find out rotation of tires not included- what a rip off. My current service station would have done the same 20k check for no fee and I would be charged for rotation. This package is a joke. Also car needed a part painted in the body shop and service Rep Jerry said he’d call when it was ready, after a week I followed up and it seems this body shop paint job was never initiated...I paid the 100.00 deductible...service department didn’t seem to follow through. Not happy, will stick to the great service I receive from my guys at Firestone in Lancaster city. Also...why can’t you wash the car when in for service...this isn’t offered at a Dealership??Chapman you have a lot to learn in the service industry. More

by alane374 Verified Customer Verified Customer

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Lmk of streamlined communication I brought my car in twice because it was shutting off while driving and was told the first time nothing could be found wrong. The second time I was to I brought my car in twice because it was shutting off while driving and was told the first time nothing could be found wrong. The second time I was told it was the fuel pump. My engineer boyfriend said my car would start when he adjusted the battery every time it shut down. We wanted to wait and see if we could fix it before shelling out $600. My car shut down the next week and I brought it in. The first time I called on Saturday to ensure it was getting looking and I was told someone would get back to me. No one called me back after three hours. I had to call two more times to explain I had dropped it off. Each time I talked to someone they had no record of my previous calls. I had to call to check and see if my car was finished and lo and behold it was an $11 fuse that needed to be replaced not the fuel pump. There is a complete lack of communication and organized customer service here. I will never buy another Ford again and I tell everyone to avoid buying them. More

by eponine198 Verified Customer Verified Customer

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