Jerry Deshong | Page 6

Excellent experience! very clean and friendly especially during the pandemic. Everyone willing to help and answer questions. Very organized and kept there word when they said my edge would be done at a cert during the pandemic. Everyone willing to help and answer questions. Very organized and kept there word when they said my edge would be done at a certain time. More

by jdipaolo90 Verified Customer Verified Customer

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A Great Experience I was please with the curtesy and professionalism that everyone showed me from the time I dropped off my car right up to the time I picked it up. Than I was please with the curtesy and professionalism that everyone showed me from the time I dropped off my car right up to the time I picked it up. Thank you to the staff at Chapman Ford. More

by smithmarion685 Verified Customer Verified Customer

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Sadly Disappointed Took my car back for state inspection - absolutely disappointed - when I made the appointment, I told the dealer I would wait for the car. It was cold Took my car back for state inspection - absolutely disappointed - when I made the appointment, I told the dealer I would wait for the car. It was cold and raining. I was told I could not wait in their waiting area - I had to wait in their drive through garage. Yes, this was during the Covid-19 emergency, but for a 1-hour job, this dealer should have something in place to allow their customer to return wait for a vehicle. Was I supposed to have someone take me home to turn around and immediately return? Is it impossible to maintain 6 feet of social distancing in the waiting area? I was told to wait in the unheated garage, with some employees that were not wearing a mask. I would have taken my care elsewhere for the state inspection. The service was fine. It is just that this dealer has no idea how to take care of customers during the Covid-19 emergency. Go for service at your own risk. Remember you can't walk to a nearby restaurant as they are closed. So be prepared to wait anywhere they feel like telling you to go. More

by gs2 Verified Customer Verified Customer

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Chapman Ford has always given me great customer service and a quality vehicle. I would recommend Chapman Ford to all my friends and family members and a quality vehicle. I would recommend Chapman Ford to all my friends and family members More

by angiehoover65 Verified Customer Verified Customer

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Jerry has handled all of my service concerns since I bought my car back in 2009 from this dealership. He explains things in a way that is not condescending and gives me the technicians suggestions in a bought my car back in 2009 from this dealership. He explains things in a way that is not condescending and gives me the technicians suggestions in a way that doesn’t feel like a pressure sell. More

by KBowen Verified Customer Verified Customer

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Glad your open in these BS times My first service since I bought the truck. The job was quick. The price was perfect. Thank you. The requirements for protection were in place to rem My first service since I bought the truck. The job was quick. The price was perfect. Thank you. The requirements for protection were in place to remain open great job. More

by timwagner508 Verified Customer Verified Customer

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Very Courteous fast service. Open about issues found with the vehicle. Called and texted when vehicle was ready. Very good communication from the service writer. the vehicle. Called and texted when vehicle was ready. Very good communication from the service writer. More

by donboyer41 Verified Customer Verified Customer

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I came into Chapman Ford for the first time to have my 2018 Hyundai Tucson inspected. I have never had such a great, stress-free experience before and will definitely be returning. Thank you! 2018 Hyundai Tucson inspected. I have never had such a great, stress-free experience before and will definitely be returning. Thank you! More

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Above and beyond It has always been a great place to deal for new car and services that follow because Chapman's personnel keep track of what I need to do to maintain It has always been a great place to deal for new car and services that follow because Chapman's personnel keep track of what I need to do to maintain my vehicle. More

by SDOUTS613 Verified Customer Verified Customer

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I was able to get emergency service quickly and efficiently The fixed my car and clearly explained what they did. They thoroughly followed the special protocol making me feel safe. efficiently The fixed my car and clearly explained what they did. They thoroughly followed the special protocol making me feel safe. More

by greinercars Verified Customer Verified Customer

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