Jerry Deshong
Jerry Deshong at Chapman Ford Lancaster

Jerry Deshong | Page 5

Service Advisor

Chapman Ford Lancaster

1485 Manheim Pike
Lancaster, PA 17601

Contact Me
5.0
208 Reviews

Dealership Experience

40 yrs, 7 mos

Industry Experience

46 yrs, 11 mos

5.0

208 Reviews

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208 Reviews of Jerry Deshong

June 19, 2020

Dealership Rating
Employee Rating

Fast. Very friendly and got the work done well in a timely manner. Also, was able to very quickly schedule an appointment same week to have several issues worked on like a recall and faulty tire sensor More

by SarahSchwacher
Recommend Dealer
Yes
Jun 22, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

June 11, 2020

Dealership Rating
Employee Rating

fast and reliable. I always like working with Gerald Deshong. He's always very professional and knowledgeable about problems you may be having with your car. Love the ne More

by farmer70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Tufano

Jun 11, 2020

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Gerald here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

June 08, 2020

Dealership Rating
Employee Rating

quick oil change I needed an oil change on the day I called, they had an opening so they fit me in. They were done faster than promised which allowed me to get back to More

by jkay0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

June 05, 2020

Dealership Rating

Simply the Best Best service tech I have ever dealt with. Knowledgable, customer-focused and always does an exceptional job of doing the things that I would ask after More

by wmattick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

June 04, 2020

Dealership Rating
Employee Rating

Good work on my Ford Fusion. Will return for further service in the future next time. Nothing else to say really just trying to hit the 25 word limit. More

by slothmode
Recommend Dealer
Yes

Other Employees Tagged: Michael Tufano , Kyle Ackerman, Scott McCann

Jun 05, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

June 03, 2020

Dealership Rating
Employee Rating

Inspection Took me at appointed time, finished as promised. Did a good job. Did what I told them. Jerry was great to deal with as normal. More

by rhatwater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 04, 2020

Chapman Ford Lancaster responded

Thank you! We truly appreciate your kind words and look forward to your next visit.

May 24, 2020

Dealership Rating
Employee Rating

Service advisor Gerry is very helpful. I presently lease a vehicle and at this time pleased. My take on the dealership is people are rushed through their dealings More

by cmmsail77@gmail.com
Recommend Dealer
Yes

Other Employees Tagged: Scott Greiner

May 26, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

May 21, 2020

Dealership Rating

Body Shop Your people don't know how to estimate a job. My bill was almost double the estimate. I already responded to an email from the body shop. I compaired More

by atkins2bch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Mumma, Michael Tufano, Jared Meshey, Jason Mummau , Kyle Ackerman, Scott McCann

May 18, 2020

Dealership Rating
Employee Rating

Jerry always goes out of his way to make sure you understand what services are being performed or what needs to be preformed. He always try to get you in for appointment as soon as he can. More

by BARBIES212
Recommend Dealer
Yes
May 18, 2020

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Jerry here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

May 18, 2020

Dealership Rating
Employee Rating

Quick, Efficient Service My 2017 F-150 was in for an 8am Saturday appointment. Scheduled was a PA state inspection, oil change and wheel alignment. The truck was in and out by More

by RWEBB2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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