Jerry Green | Page 16

Seen an Audi A3 online and talked to Rob for a 12:30 meeting. When arrived at the dealership the greeting salesman (Ismael Lopez) showed me the gates saying there is no A3 available. :-)) Needles to s meeting. When arrived at the dealership the greeting salesman (Ismael Lopez) showed me the gates saying there is no A3 available. :-)) Needles to say the car was on the lot! The salesman was clueless. Regarding pricing - online pricing was $20,900 (before taxes) while in the office the price was was $24,000 (before taxes) . You decide whether you want to work with such an dishonest entity. You will get exactly what was described above! More

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Great to deal with. Easy purchase, we got everything we wanted. I'll go back for the next vehicle. wanted. I'll go back for the next vehicle. More

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I bought a used Nissan Altima last month. I had to go back the next day to let them know the windshield wipers were destroyed. They replaced them, thankfully. A few weeks later, I noticed that the breaks back the next day to let them know the windshield wipers were destroyed. They replaced them, thankfully. A few weeks later, I noticed that the breaks were squeaking loudly & there was a broken piece on the sun visor so I took it back in thinking it would be no issue getting these issues resolved (seeing as I haven’t even had the car long enough to make a payment yet & im paying an extra $90 a month for the gold mpp warranty they offered.) They told me that although the breaks are squeaking, they are still safe therefore they aren’t covered under the warranty. They proceeded to tell me “What do you expect? You purchased a new car.” There was no compassion or understanding for my frustrations of having bought a car that has had issue after issue so soon (used or not) from what I thought was a trustworthy/respectable dealership. Im extremely disappointed in the lack of integrity displayed by these folks. I pray that I can get into contact with someone from Honda who does the right thing for their customers. More

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It was awesome and great experience we love it.deneen & jerry(manager) are good team jerry(manager) are good team More

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Third CRV,Always a positive experience, Deneen is a pleasure to work with and very professional. Showcase excellent in all areas and my go to dealership. pleasure to work with and very professional. Showcase excellent in all areas and my go to dealership. More

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I purchased a used vehicle in 2019 and am constantly harassed over email and phone calls to upgrade despite each time requesting to be taken off the call list. Because of this exclusively , Showcase Hon harassed over email and phone calls to upgrade despite each time requesting to be taken off the call list. Because of this exclusively , Showcase Honda will never receive my business again. Nothing I say has changed how these calls go and they are causing me distress. I have been unable to get through to anyone and when transferred to management, I am sent straight to voicemail without any response in MONTHS. This is shameful, rude and at this point, straight up harassment. I am not sure what else to do but share this experience to prevent others from experiencing this as it is horrible. As general manager, I hold Jerry Green personally responsible for this abuse. More

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Not a serious dealership when it comes to serving the customer. Tried to buy a car from them. Asked them to wait a day for me to confirmation whether or not the schoolI work for was closing or not due to customer. Tried to buy a car from them. Asked them to wait a day for me to confirmation whether or not the schoolI work for was closing or not due to covid-19 before buying from them. As soon as I mentioned it, haven't heard from them since. Totally no respect fot customer needs in this covid-19 environment. If dollar signs is all they can see and not customer needs, then I in the most strongest of terms say don't buy from these people as they as only in it for the money. Unscrupulous car dealers, go fig right!@@ More

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Under the new management of Jerry Green, all departments of Showcase Honda have moved to a new excellent level of customer service performance. In my opinion SH has become a leading dealership in the Phoen of Showcase Honda have moved to a new excellent level of customer service performance. In my opinion SH has become a leading dealership in the Phoenix area. I would particularly want to commend Deneen Smeraldo, Richard Vargas and of course Jerry Green. More

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Deneen Is very thorough with her explanation of all of the details of the vehicle. I was very impressed with her knowledge, friendliness and professionalism. the details of the vehicle. I was very impressed with her knowledge, friendliness and professionalism. More

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We would highly recommend Deneen ! We chose Deneen because of her reviews on line and how her customers rated and appreciated her ! We will be back again for our next purchase ! because of her reviews on line and how her customers rated and appreciated her ! We will be back again for our next purchase ! More

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