Jerry Green | Page 3

Showcase Honda responded

We truly appreciate your kind words about being treated with respect and the effort our team put forth to assist you. It means a great deal to know that we were able to help you during your visit. Your feedback motivates us to continue providing the quality service that our customers deserve. We are grateful for your trust in Showcase Honda and look forward to serving you again in the future.

Showcase Honda responded

We understand how alarming it must have been to experience these problems so shortly after your purchase. Equally troubling is your account of how the situation was handled once you brought it to our attention. Professionalism, transparency, and respect are the cornerstones of good customer service, and it is deeply concerning that you felt gaslit, dismissed, and disrespected by members of our team. That is not acceptable. e also recognize the frustration you experienced when trying to reverse the transaction and the lack of accountability you described in your attempts to resolve the issue. Regardless of payment status, our responsibility to our customers does not end when the sale is finalized—it continues through how we support you afterward. We encourage you to reach out directly to Sean Hoopes, our Service Director, at 602-274-3800.

Showcase Honda responded

At Honda Showcase, we take customer feedback seriously, and it’s clear from your message that we did not meet your expectations. Please know this is not reflective of how we strive to do business. Your trust is important to us, and we’re committed to making things right. To address your concerns directly and promptly, we encourage you to contact Sean Hoopes, our Service Director, at 602-274-3800.

Showcase Honda responded

Thank you for sharing your wonderful experience with us, Jas! We're thrilled to hear that you're extremely happy with your new vehicle and that the entire process was smooth and straightforward for you. Your satisfaction means everything to us at Showcase Honda, and we're delighted that we could make your car buying journey such a positive one. We appreciate you taking the time to share your feedback and congratulations on your new car!

Showcase Honda responded

Thank you for being such a loyal Honda customer and for choosing us for your fourth vehicle purchase. We truly appreciate your continued trust in our dealership. It means so much to hear that Gerry and Atul have provided you with professional and kind service throughout your experiences with us. We are delighted that you enjoy visiting our dealership for your automotive needs. Your loyalty and positive feedback motivate our entire team to continue delivering excellent service to all our customers.

Showcase Honda responded

That's wonderful feedback! It's fantastic to hear that you have such trust in our team. We're especially glad that the individual you worked with listens and works well with Peter Richard, who you also trust. It's great to know that Peter always greets you with a smile and is so incredibly courteous. We'll be sure to pass along your kind words to both of them!

Showcase Honda responded

Thank you for your kind words! We’re thrilled to hear you had such a positive experience with our attentive and friendly staff. Your satisfaction is our top priority, and it’s great to know we met your expectations. We look forward to serving you again!

Showcase Honda responded

Thank you for the fantastic feedback, Ben! We're thrilled to hear you had a great experience with our team. Your satisfaction is our top priority, and we appreciate your support. Looking forward to serving you again!

Showcase Honda responded

Thank you for your wonderful feedback, Peter! We're thrilled to hear about your long-standing relationship with us and Steve. Our team is committed to providing excellent service, and it’s great to know that you’ve had such a positive experience over the years. We appreciate your loyalty!