James Birchman
James Birchman at Showcase Honda

James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
128 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

18 yrs, 2 mos

4.8

128 Reviews

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128 Reviews of James Birchman

May 01, 2026

Dealership Rating
Employee Rating

Great customer service and the mechanics are great with the jobs that they do. I will certainly come back for future services and also recommend them to family and friends More

by NSTARAMAR
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

May 01, 2026

Dealership Rating
Employee Rating

James Birchman is always a pleasure to work with. I appreciate how he recognizes me and always gives great customer service. The work here is always done in a timely manner, and I trust the work perfo More

by mezgermark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Suzuki

May 01, 2026

Dealership Rating
Employee Rating

Very polite service department. Kept me informed every step of the service. Very professional, courteous. More

by KTAULLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard York

April 30, 2026

Dealership Rating
Employee Rating

Customer service has always been excellent, especially with James Birchman. The service is also always complete in great timing. More

by BENICIOSOTO23
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

Apr 30, 2026

Showcase Honda responded

We are utterly delighted to hear about your consistently positive experiences with our customer service team. Your recognition of the excellent support you have received means a great deal to us. It is wonderful to know that our service has been thorough and delivered with the timing that meets your expectations. We truly value your trust in Showcase Honda and appreciate you taking the time to share your feedback about the quality care you have received.

April 09, 2026

Dealership Rating
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James is always very friendly, nice, polite and keeps me updated. Explains everything and double check everything with me. More

by YMKREG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2026

Showcase Honda responded

We are overjoyed to hear about your wonderful experience with our team. It sounds like you received the kind of attentive and thorough service that makes all the difference. Having someone who maintains clear communication throughout the process and takes the time to walk through each detail with you truly enhances the overall experience. Your feedback about receiving friendly and courteous service while staying well-informed every step of the way means so much to us at Showcase Honda. We appreciate you taking the time to share your positive experience and look forward to continuing to provide you with exceptional service.

March 26, 2026

Dealership Rating
Employee Rating

Great service , fast and reliable I don't go anywhere for my car but showcase Honda More

by Jeffreyslevens
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

Mar 31, 2026

Showcase Honda responded

Thank you for sharing your experience with us! We are delighted to hear that you found our service excellent, efficient, and dependable. Your loyalty means everything to us, and we truly appreciate that you choose Showcase Honda as your trusted destination for all your automotive needs. We look forward to continuing to provide you with the outstanding service you deserve for years to come.

March 19, 2026

Dealership Rating
Employee Rating

I recently had my oil change done at Showcase Honda, and I had a great experience from start to finish. The service team was friendly, professional, and made the whole process quick and stress-free. Thanks More

by MONICAJORGE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2026

Showcase Honda responded

We are elated to hear about your wonderful experience with your recent oil change service. It's fantastic that our service team provided you with friendly and professional care while keeping the process efficient and hassle-free. Your positive feedback about the quality of service you received truly brightens our day. Thank you for choosing Showcase Honda and for sharing your experience with others.

March 11, 2026

Dealership Rating
Employee Rating

It's xxxxxxxx that the sales guys text me and call me while I'm waiting for my car to get serviced More

by ABUZREG
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

Mar 17, 2026

Showcase Honda responded

Thank you for taking the time to share your thoughts. Your feedback about the contact from our sales team while you were waiting for your vehicle service helps us better understand how we can improve our customer communication process.

February 23, 2026

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Employee Rating

I bought my HR-V there and have had service there both very helpful and courteous. Cassy was great!! It’s nice to have a service person with the same type of car and be a woman to talk to a woman because More

by HR-V Happy
Workmanship
Service Time
Recommend Dealer
Yes
Feb 24, 2026

Showcase Honda responded

Thank you for your wonderful review! We're thrilled you had such a positive experience with your HR-V purchase and service visits. It's great to hear that Cassy provided excellent service and made you feel comfortable and understood. We appreciate you choosing Showcase Honda and sharing your satisfaction with others!

February 18, 2026

Dealership Rating
Employee Rating

James was very nice and great to work with he has a lot of experience and knowledge and the best advisor I have witnessed to date! Good job sir! More

by PINKSTARZ25
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

Feb 19, 2026

Showcase Honda responded

Thank you for the wonderful feedback about James! We're thrilled to hear that his experience and knowledge made such a positive impression and that he provided exceptional guidance. We truly appreciate you acknowledging the excellent service at Showcase Honda.

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