Jerry Howell | Page 12

Traveled from out of town to see a vehicle that I had discussed with sales for a week. Even worked the numbers for the vehicle. I arrived to the dealership after making arrangements with the sales rep to discussed with sales for a week. Even worked the numbers for the vehicle. I arrived to the dealership after making arrangements with the sales rep to discover that the vehicle wasn’t there yet. I was shown an older vehicle that I was close to making a deal on and later found out it was a lemon. I had financing for a vehicle already secured with my credit union and I was told that they needed to pull my credit score for a “backup contract”. They were not even trying to allow me to use my financing from my bank. Then they registered my car that I did purchase for the wrong state. I told the finance representative while signing the paperwork about this error and he told me it would be an easy fix. Unfortunately I am still trying to get my registration taken care of and the state that it was submitted for doesn’t have any info from the dealership yet. I’ve resulted to emailing the higher management of the dealership and I still feel no since of customer care. I like the vehicle that I purchased, but I would never do business at this dealership again. More

by LaMar Verified Customer Verified Customer

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The manager Rachi Stiles needs to be retrained. I have never had someone assume what a car is worth and how much I would owe. Mr. Stiles tried to cost me $5,000 and would've costed you a customer. never had someone assume what a car is worth and how much I would owe. Mr. Stiles tried to cost me $5,000 and would've costed you a customer. More

by vinniedel0 Verified Customer Verified Customer

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Great service from this dealership! Overall experience was very pleasant with no hassles at all. Special call out to Jerry Howell who is simply the best !! Greatly recommend. was very pleasant with no hassles at all. Special call out to Jerry Howell who is simply the best !! Greatly recommend. More

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The ladies that I worked with made it easy for me and they were great. Thanks Rianna and Irian for your patience. I’m loving my Telluride they were great. Thanks Rianna and Irian for your patience. I’m loving my Telluride More

by miaketterer Verified Customer Verified Customer

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Great experience from beginning to end. The finance team was very helpful and courteous. Shopped at 3 different Kia stores, Kia south was by far the most helpful. was very helpful and courteous. Shopped at 3 different Kia stores, Kia south was by far the most helpful. More

by Paul23 Verified Customer Verified Customer

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First let me say, our sales guy (Marc) was outstanding. Everything else leaves a lot to be desired. We took care of everything (or so we thought) via email/text including sending paystubs, copy of insu Everything else leaves a lot to be desired. We took care of everything (or so we thought) via email/text including sending paystubs, copy of insurance card, copy of DL, etc. but still ended up spending three hours at the dealership. This included a lot of waiting. Definitely not an ideal situation when you've traveled 2.5 hours. Needless to say we were more than ready to get out of there when we left and this is why I guess I didn't read over everything in more detail. Lesson learned. I was offered a total care warranty (apparently this is a packaged deal when you want a good interest rate) and when I asked how much this was and was told "$40, maybe $50 a month". Nope, it's actually about $120 a month. Almost $9000 for a warranty; that is ridiculous. When someone finally called me back (about week later) to answer my questions and I requested it be cancelled he told me all of my paperwork would need to be re-done because they wouldn't be able to offer the same interest rate. So because I want to cancel this $9000 warranty, my interest rate goes up?!?!? He said it would be "easier" for me to wait a few months and cancel through the warranty company. And the cost of the warranty would be deducted from my principal balance. Let's just hope this is truly the case. More

by Kimberly Verified Customer Verified Customer

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They are scammers , Worst place to buy a car. Whole staff is to worried about themselves and covering eachothers behind . The best interest is not for the customers. 10 out of 10 do NOT recommend! Even the G is to worried about themselves and covering eachothers behind . The best interest is not for the customers. 10 out of 10 do NOT recommend! Even the GM Jerry sucks. My rental was TURNT OFF on me the day of return … how do you return a rental that won’t start ? Lol and to think i was gonna spend more money here. Terrible experience as a 1st time car buyer. Wish i hadn’t and YOU SHOULDNT EITHER . Beware ! More

by Nicole Verified Customer Verified Customer

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I was able to do everything on line. They answered my questions and returned my phone calls. They had my car ready to go when I got there. questions and returned my phone calls. They had my car ready to go when I got there. More

by Shad Verified Customer Verified Customer

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Shalique and Jones explained everything clearly. There were no lies or tricks. They explained what they could do and what they could not do. I like straight and honest people. were no lies or tricks. They explained what they could do and what they could not do. I like straight and honest people. More

by pariswilpw Verified Customer Verified Customer

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I had no problems with getting service. Also it did not take all day and the person who helped me had patience.also I have received phones checking up in me take all day and the person who helped me had patience.also I have received phones checking up in me More

by antwaunetillman19 Verified Customer Verified Customer

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