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Jerry Howell
173 Reviews
Dealership Experience
6 yrs, 7 mos
Industry Experience
37 yrs, 4 mos
Languages Spoken
English
173 Reviews
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173 Reviews of Jerry Howell
January 21, 2023
Jeremiah is a great sales associate, Jerry is a great manager. It was a very enjoyable experience. manager. It was a very enjoyable experience. More
by donharting
Verified CustomerOther Employees Tagged: Jeremiah Bivens
January 11, 2023
I was disappointed in the way the people above the salesman acted. The salesman supposedly went to them on a couple of items and instead of them coming over an introducing themself and answering the salesman acted. The salesman supposedly went to them on a couple of items and instead of them coming over an introducing themself and answering the question, the sales always cam e back with a no. They where suppose to get me floor mats and and extra key but didn’t. Said the upper guys said no. And the salesman supposedly act the upper guys about everything I tried to nogiatate and of course they said no. I also felt like being charged a doc fee was completely wrong. They should have negotiates that expense. I will not buy another car here. More
by mikedfreeman64
Other Employees Tagged: Saumil Bhatt , Stacy Brown, Chris Gantt
December 25, 2022
The sale rep Ryanna and Manager Joel was outstanding in their care of us in purchasing our 2018 Ford F150 xlt. Not only to Just in the store but bought the car to our home. Very good. Thanks their care of us in purchasing our 2018 Ford F150 xlt. Not only to Just in the store but bought the car to our home. Very good. Thanks More
by williehughes7356
Other Employees Tagged: Ryanna
December 11, 2022
Vincent was outstanding! Handled all our questions and set expectations with ease and confidence. Highly recommend Vincent as a salesperson!! Handled all our questions and set expectations with ease and confidence. Highly recommend Vincent as a salesperson!! More
by melissamaphet
Other Employees Tagged: Chris Gantt, Vincent
December 09, 2022
Jasmine heard the SOS in my voice when speaking with her for the first time over the phone! She was very courteous and knowledgeable. After having bad experience else where Jasmine flipped it and made it a for the first time over the phone! She was very courteous and knowledgeable. After having bad experience else where Jasmine flipped it and made it a great experience car buying with KIA! The whole staff was amazing and very friendly. Every chance I get I will recommend KIA ALM South! Thank you. More
by Lory
Other Employees Tagged: Jasmine Branch
December 05, 2022
At first, everything was going well and then my experience at ALM Kia went from good to awful, to outright terrible disappointing experience! Spent over 7 hours due to their internet down. Purchas experience at ALM Kia went from good to awful, to outright terrible disappointing experience! Spent over 7 hours due to their internet down. Purchased a new car that did not have fog lights. Was told by sales rep. easy fix to add later that the vehicle had built ins for the lights. Moved forward with purchase only to have the Service Manager look at the car and stated no built ins for fog lights and suggested to get another vehicle with the lights because I needed them, and it would be too costly since there were no built-ins to add. Note, I NEVER TOOK THE NEW CAR OFF THE LOT. Picked another new vehicle, more expensive with fog lights and upgraded features. Asked to cancel the first purchase to get the other car. Sales Manager, Jay was onboard, and everything would be taken care of when internet came back up.... all was good.... well until The Finance Director stated I had to do trade because the first transaction was completed, and my bank paid out. LIED! My bank was never notified and that lie costed me $4,040. They could have canceled out or exchanged the car which is their policy. They did not return my 2,500 down payment or apply payment as exchange for the new car, and then charged other fees. RIP OFF. There are other Kia dealerships or car dealerships in general (Carmax) you can go to who are HONEST from the top person to every person on their team and will do right by you because it is the right thing to do. My advice, look and read ALL pages of your contract. NEVER trust them. It will take time but read and question everything. Do not take their verbal response. If it does not sound right, trust your gut, it is wrong. You do not need the following upcharges: Motor Trend certificate $1,999, Paint and Fabric Protection $995, and certainly NOT the Proc/Doc Fees of $799.00. which is OPTIONAL...Read the bottom of your quote it states those upcharges are OPTIONAL. Also, NEVER tell them you have a trade. Work your deal and get everything in writing and go from there. I will say Asia sales representative was kind, polite, did not hassle the deal, and went over and beyond. However, she was not knowledgeable about the built ins for the first vehicle which ultimately costed me more money getting another car. Jay the Sales Manager was kind, understandable and great. I enjoyed listening to their morning sales meeting.... encouraging all sales representatives to have a positive attitude with customers. The GM, Jerry Howell, IN MY SITUATION IS TERRIBLE, NEVER TRIED TO FIX THE ISSUE, NEVER ATTEMPTED TO MAKE RIGHT ON THIS CRAZY in my opinion, finance scam which was an EASY fix. If you have any AUTO problems or believe you are scam, know your rights and contact: https://georgia-auto-fraud.com/ or call them 470.737-0500. You can also file a complaint for Deceptive car ads or dealers - state consumer protection agency https://consumer.georgia.gov and the Federal Trade Commission. I hope this review and information shared will help someone else. More
by monique
