Jerry Howell | Page 11

Vincent was outstanding! Handled all our questions and set expectations with ease and confidence. Highly recommend Vincent as a salesperson!! Handled all our questions and set expectations with ease and confidence. Highly recommend Vincent as a salesperson!! More

by melissamaphet Verified Customer Verified Customer

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Jasmine heard the SOS in my voice when speaking with her for the first time over the phone! She was very courteous and knowledgeable. After having bad experience else where Jasmine flipped it and made it a for the first time over the phone! She was very courteous and knowledgeable. After having bad experience else where Jasmine flipped it and made it a great experience car buying with KIA! The whole staff was amazing and very friendly. Every chance I get I will recommend KIA ALM South! Thank you. More

by Lory Verified Customer Verified Customer

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At first, everything was going well and then my experience at ALM Kia went from good to awful, to outright terrible disappointing experience! Spent over 7 hours due to their internet down. Purchas experience at ALM Kia went from good to awful, to outright terrible disappointing experience! Spent over 7 hours due to their internet down. Purchased a new car that did not have fog lights. Was told by sales rep. easy fix to add later that the vehicle had built ins for the lights. Moved forward with purchase only to have the Service Manager look at the car and stated no built ins for fog lights and suggested to get another vehicle with the lights because I needed them, and it would be too costly since there were no built-ins to add. Note, I NEVER TOOK THE NEW CAR OFF THE LOT. Picked another new vehicle, more expensive with fog lights and upgraded features. Asked to cancel the first purchase to get the other car. Sales Manager, Jay was onboard, and everything would be taken care of when internet came back up.... all was good.... well until The Finance Director stated I had to do trade because the first transaction was completed, and my bank paid out. LIED! My bank was never notified and that lie costed me $4,040. They could have canceled out or exchanged the car which is their policy. They did not return my 2,500 down payment or apply payment as exchange for the new car, and then charged other fees. RIP OFF. There are other Kia dealerships or car dealerships in general (Carmax) you can go to who are HONEST from the top person to every person on their team and will do right by you because it is the right thing to do. My advice, look and read ALL pages of your contract. NEVER trust them. It will take time but read and question everything. Do not take their verbal response. If it does not sound right, trust your gut, it is wrong. You do not need the following upcharges: Motor Trend certificate $1,999, Paint and Fabric Protection $995, and certainly NOT the Proc/Doc Fees of $799.00. which is OPTIONAL...Read the bottom of your quote it states those upcharges are OPTIONAL. Also, NEVER tell them you have a trade. Work your deal and get everything in writing and go from there. I will say Asia sales representative was kind, polite, did not hassle the deal, and went over and beyond. However, she was not knowledgeable about the built ins for the first vehicle which ultimately costed me more money getting another car. Jay the Sales Manager was kind, understandable and great. I enjoyed listening to their morning sales meeting.... encouraging all sales representatives to have a positive attitude with customers. The GM, Jerry Howell, IN MY SITUATION IS TERRIBLE, NEVER TRIED TO FIX THE ISSUE, NEVER ATTEMPTED TO MAKE RIGHT ON THIS CRAZY in my opinion, finance scam which was an EASY fix. If you have any AUTO problems or believe you are scam, know your rights and contact: https://georgia-auto-fraud.com/ or call them 470.737-0500. You can also file a complaint for Deceptive car ads or dealers - state consumer protection agency https://consumer.georgia.gov and the Federal Trade Commission. I hope this review and information shared will help someone else. More

by monique Verified Customer Verified Customer

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Alm was the best overall, they have the best prices and the staff is very helpful! I recommend them to anyone! the staff is very helpful! I recommend them to anyone! More

by marquittawillis Verified Customer Verified Customer

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First I need to say in sixty years, I have purchased between 9 and 10 cars, either for myself or others. This was easily the worst car-buying experience I have ever had. Kevin was HORRIBLE!. He can't between 9 and 10 cars, either for myself or others. This was easily the worst car-buying experience I have ever had. Kevin was HORRIBLE!. He can't do basic math and kept telling me how many thousands of cars you sell each month. Hey Kevin, guess what, the only car I'm interested in is the one I'm buying. He FORGOT to send us to the Finance department on the night we were trying to make the purchase but did remember to offer my 28 y/0, very attractive niece a ride home. This deal was only saved by the Finance Gentleman at the end who understood how to talk to people, This deal was fraudulent, what I mean by that is I texted your sales manager and final number (because I was so tired of the back and forth) and asked "Deal"? He texted me back "OK deal". Guess what, that is not the deal I got. I mean it is literally in writing. I am less than impressed with both your Sales Manager and General Manager who would not speak to me by phone and only one would agree to text. The GEneral Manager remained TOO BUSY! More

by tanya_pope Verified Customer Verified Customer

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The General Manager is not trustworthy. Purchased a challenger and part of the deal was to replace the splitter and roof trim on the car. Took the challenger in when the parts came in and t Purchased a challenger and part of the deal was to replace the splitter and roof trim on the car. Took the challenger in when the parts came in and they said it would take a couple of hours. The job took all day and they never finished the work. The trim piece never was painted on the roof and it was damaged. Do not know why it was damaged when it was new. The front splitter they did not know how to remove the old properly and had to take the entire front end off. I was sitting in the dealership for hours and I periodically went to check on the car. I went to the general manger to voice my concerns twice and he was wanting tell me they knew what they were doing. I checked on my car one time and they had my front bumper thrown on top of tool boxes working on it scratching the front end clip. I went to the general manager again to tell him about how they were treating my new vehicle and he said all was ok. Like I was stupid. I was telling him that my 2 hour repair job lasted for 9 hours and they were not done yet. The general Manager went to check on my vehicle for the last time and came back and said that they had scratched up my front clip and would need to be painted over to fix the problem. The roof trim was not painted as well. I was so mad by the time I left that day. They treat you and your car like crap. I made another appointment to come back for the rest of the incomplete work. I Live almost 2 hours away and what and they wanted me to leave the car until completed. I have never met such incompetent people. They did not know how to fix my car. When I took it in to do the we owe you from the initial deal purchase ,they did not even have a clue what was involved. I got home that day sent the general manager a not that I would not be back and would have the repairs made at my expense some place else. A reputable body shop. It is a shame you spend $50,000 on a vehicle and in stead of fixing a few things on it they damage it. I would never recommend this out fit. AML SOUTH SUCKS !!!! More

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Really HORRIBLE experience. My car has been in service for a month to replace the break pads and the gas cap. More than 2 weeks after I confirmed the work to be completed, they My car has been in service for a month to replace the break pads and the gas cap. More than 2 weeks after I confirmed the work to be completed, they are still waiting for "parts". It is almost IMPOSSIBLE to speak to someone in Service. I had to call at least 8 times, and threaten that I will report my vehicle as stolen before someone bothered to call me back. AVOID this dealership - they are the worst of the worse! More

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Everyone was very helpful. We got everything done while still at home and picked up the vehicle when it arrived. Best experience ever buying a car. We got everything done while still at home and picked up the vehicle when it arrived. Best experience ever buying a car. More

by kathy.lake Verified Customer Verified Customer

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Jeffrey was fantastic! Highly recommend asking for him as your salesman. He made things happen and got me the right price for my trade in! your salesman. He made things happen and got me the right price for my trade in! More

by meaganwilliams3213 Verified Customer Verified Customer

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Traveled from out of town to see a vehicle that I had discussed with sales for a week. Even worked the numbers for the vehicle. I arrived to the dealership after making arrangements with the sales rep to discussed with sales for a week. Even worked the numbers for the vehicle. I arrived to the dealership after making arrangements with the sales rep to discover that the vehicle wasn’t there yet. I was shown an older vehicle that I was close to making a deal on and later found out it was a lemon. I had financing for a vehicle already secured with my credit union and I was told that they needed to pull my credit score for a “backup contract”. They were not even trying to allow me to use my financing from my bank. Then they registered my car that I did purchase for the wrong state. I told the finance representative while signing the paperwork about this error and he told me it would be an easy fix. Unfortunately I am still trying to get my registration taken care of and the state that it was submitted for doesn’t have any info from the dealership yet. I’ve resulted to emailing the higher management of the dealership and I still feel no since of customer care. I like the vehicle that I purchased, but I would never do business at this dealership again. More

by LaMar Verified Customer Verified Customer

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