Jerry Howell
Jerry Howell at ALM Kia South

Jerry Howell | Page 14

General Manager

ALM Kia South

4310 Jonesboro Rd
Union City, GA 30291

Contact Me
3.2
170 Reviews

Dealership Experience

6 yrs, 6 mos

Industry Experience

37 yrs, 3 mos

Languages Spoken

English English

3.2

170 Reviews

Write a Review

170 Reviews of Jerry Howell

June 14, 2021

Dealership Rating
Employee Rating

Great experience and car is running like new kind and friendly and fast service and a I will be back for my next oil change thanks More

by bc_country@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Saumil Bhatt , Nicole Anokam, Jayda Benos, Stacy Brown, Rianna Carter, Keneil Downer, Tyrone Duncan, Chris Gantt, Jawon Shaw

June 14, 2021

Dealership Rating
Employee Rating

Really bad experience in finance and they are always trying to get the most of you without asking you first. We bought a Kia from them and almost 3 months later I can’t registered because they haven’t s More

by jcohetero81
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marc Romage

Jun 14, 2021

ALM Kia South responded

We would like to assist you, please email your information to us so we can review. Jhowell@almkiasouth.com Jerry

Jun 14, 2021

jcohetero81 responded

We have emailed you( my wife Olga) numerous times about this situation. We signed the lease agreement back in April 5th and due to your finance team failing to submit the agreement to the bank on time, we are already two full months behind on payments. I regret making a purchase with your dealership. We have never experienced such poor services from a dealer or lack of transparency of the purchasing process before. It would be nice if you can contact me asap to solve this issue. Thanks

June 13, 2021

Dealership Rating
Employee Rating

Dont know where to start i will never be back there stay away. No good service period. Promise to get a part for my truck and never did. More

by bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jawon Shaw, Tavian Wilson

Jun 14, 2021

ALM Kia South responded

Bobby please email me at jhowell@almkiasouth.com. I would like to learn more about this issue to ensure it does not happen again. Jerry Howell General Manager

June 13, 2021

Dealership Rating

10/10 recommend Chris as a salesman! He was so friendly and so informative! I will definitely be coming here again in the future and I will push all my friends to come here also! More

by ajonesnicolle
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Gantt

June 09, 2021

Dealership Rating
Employee Rating

It was extremely difficult to gain access to my car without jumping through multiple hoops that I met each and every time. The process started out really well and 4 hours later. It turned into a 5 day More

by bama3dawg2
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stacy Brown, Erika Wallace, Kevin Herrera

Jun 09, 2021

ALM Kia South responded

I responded each time you emailed, your credit union was not involved until they sent us a check Tuesday. We delivered the car to you Wednesday evening. Your last email you apologized for your actions, apology is still accepted. Jerry Howell General Manager

Jun 09, 2021

bama3dawg2 responded

I apologized for my reactions that were caused by the events of this ordeal, not because i was out of line or even in the wrong. I apologized because i simply shouldn't have reacted that way. I never said that i wouldn't get a response either. I said that it was poor communication and not timely responses. However, i have the emails that show that every email i sent was not responded to. To show how poor communication is within your dealership and to explain the poor communication with your customers. Ask Kevin how many times he talked to the credit union Friday alone. I also have emails that Aliyah sent your staff with me copied on them that never got a response. Literally, there are over 70 emails alone since Friday. Also, your dates of the check and delivery of the car are wrong. The check was received at the dealership Monday morning and it took me until Tuesday evening to get the car delivered.

June 07, 2021

Dealership Rating

Salesman was great but I was disappointed at managements disregard for our (customers) time by calling a mandatory meeting while we were trying to complete a deal. I only stayed to complete my purchase beca More

by ravenboduk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shalique Caraballo

June 07, 2021

Dealership Rating
Employee Rating

I had a great experience with Dennis! He did not try to sell me something I didn’t want. Dennis provided a perfect customer experience and I will refer him ti others. He was very knowledgeable of the vehic More

by takashahurley
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis Neblett

May 28, 2021

Dealership Rating

Rihanna was a pleasure to work with! Her willingness to meet me made the buying process even better. She was very attentive and prompt when getting back to me. More

by rcrumlundy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rianna Carter

May 27, 2021

Dealership Rating
Employee Rating

Horrible service center. I bought a new car from the dealership and the headlight was very misaligned, making it unsafe to drive at night. I made an appontement and dropped my car off for 3 days. On day More

by User1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 27, 2021

ALM Kia South responded

Sorry to hear you had a problem in service. So that I can assist you better please email you name and number to me at jhowell@almkiasouth.com Jerry Howell General Manager

May 24, 2021

Dealership Rating
Employee Rating

Such a great car buying experience. They don't fool around, straight to the point and prices, which are amazing! Highly recommend this place. The staff is very nice too. All around a great place to get More

by SESSIONASHLEY75
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicole Anokam, Stacy Brown, Irian Jones, Jawon Shaw

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