Jerry Mancini | Page 40

I bought my first BMW from BMW Cleveland. I was not at all happy with the service. My husband always bought his BMW's from Ganley BMW. He always had wonderful things to say about the dealership. I am n all happy with the service. My husband always bought his BMW's from Ganley BMW. He always had wonderful things to say about the dealership. I am now a Ganley BMW lover. I will never buy another vehicle from BMW Cleveland. The friendliness of everyone along with the service is unbeatable. I have also recommended Ganley BMW to my friends. Thank you to everyone! More

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I purchased a certified pre-owned 2009 BMW 328i 2 door coupe from Jerry Mancini at Ganley BMW in Middleburg Heights, Ohio. I had been searching for a perticular group of options and color schemes and the coupe from Jerry Mancini at Ganley BMW in Middleburg Heights, Ohio. I had been searching for a perticular group of options and color schemes and the vehicle showed up on the BMW CPO website search. After submitting a request for information, he called me promptly the next morning, provided the information I requested and answered all my questions about the vehicle, assuring me the vehicle was spotless. The purchase process by phone went quickly. Since I was an out-of-state buyer, Jerry met me at the airport (on his day off) and took me to the dealership where he made sure I was thoroughly satisfied with the car before we started the paperwork. There were absolutely no surprises: the car was immaculate, the paperwork was in order, and everyone was very cordial and helpful. They also treated me like I was a frequent customer. I was reluctant to purchase a vehicle out-of-state and travel to pick it up sight unseen, but I would not hesitate to do it again with this dealership and Jerry in particular. More

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I had a great experience working with Jerry and the entire team at Ganley BMW. They were extremely helpful through the entire process - from finding a vehicle to sale and after. I would definitely wor entire team at Ganley BMW. They were extremely helpful through the entire process - from finding a vehicle to sale and after. I would definitely work with them again the next time around! More

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I had a wonderful experience with the team at Ganley BMW and would highly recommend them to anyone in the market for a BMW. Especially Jerry Mancini! and would highly recommend them to anyone in the market for a BMW. Especially Jerry Mancini! More

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Ganley BMW is fortunate to have employees like Fred Palmer and Jerry Mancini. They were great to work with and I wouldn't hesitate to shop at there again. Palmer and Jerry Mancini. They were great to work with and I wouldn't hesitate to shop at there again. More

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My experience with Jerry and Fred was outstanding! I called with specs of the car I desired and they turned it around in a week! They found the car, worked hard to create a fair price and within that we called with specs of the car I desired and they turned it around in a week! They found the car, worked hard to create a fair price and within that week, I was driving my car off the lot! I continue to be impressed with the level of customer service I receive at Ganley! Out of all the BMW dealerships in the Cleveland area, I would always choose Ganley and recommend to my friends and family! More

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I found Jerry well versed in his product. He clearly pointed out everything I needed to know as a first time buyer. Because I was exporting the car to Canada and had never done it before I only wished I pointed out everything I needed to know as a first time buyer. Because I was exporting the car to Canada and had never done it before I only wished I knew exactly what I needed to do so. More

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The salesman, Jerry Mancini, is a decent guy, he should go to work for another dealership. I was told when I bought the car that it was certified pre owned and that the car goes through a rigorous multi po go to work for another dealership. I was told when I bought the car that it was certified pre owned and that the car goes through a rigorous multi point inspection. I hit a pothole last weekend and damaged both run flat tires on the passenger side. I called Ganley to take the car in for repair but they were too busy to get to it right away. I called another dealer who took it in right away. They told me they discovered that when they removed all four wheels and tires that three of the wheels and tires were one size and the other whell and tire was a differnt size. Needless to say I question the CPO process at Ganley when they can't even check that the wheels and tires are the same size. I called the service manager to let him know what happened, he didn't know what to do so he handed me off to the used car sales manager, the used car sales manager was the opitome of a used car salesman and treated me like it was my fault. Needless to say I am very suspect of the CPO process that BMW uses and I will never set foot in any Ganley dealership again. More

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