Jerry Williams | Page 11

Courteous and fast The service reps are extremely nice and helpful. They are very knowledgeable of Subaru products and the service procedures as well. They can explain The service reps are extremely nice and helpful. They are very knowledgeable of Subaru products and the service procedures as well. They can explain the service requirements and get the vehicle serviced and back on the road again. More

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Service given by Todd was excellent. The tune up and brake change was done in a timely manner. Todd VonBlon keep me informed of the progress of the service and did what he could to keep t The tune up and brake change was done in a timely manner. Todd VonBlon keep me informed of the progress of the service and did what he could to keep the price down. More

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Easy purchase Chris Cheetham was very helpful and professional. Took her time and completely going over the automobile and made the purchase enjoyable. That does no Chris Cheetham was very helpful and professional. Took her time and completely going over the automobile and made the purchase enjoyable. That does not happen at all dealerships. She does an outstanding job! More

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HORRIBLE Customer Service If I could leave zero stars, I would. I will never, ever take my Subaru to Tom Wood. We purposely drive a farther distance to Falcon Automotive to pur If I could leave zero stars, I would. I will never, ever take my Subaru to Tom Wood. We purposely drive a farther distance to Falcon Automotive to purchase our Subarus and for maintenance because their customer service is far superior to any experience I've had at Tom Wood; however, with this last recall, my husband thought it would be more convenient to take our beloved and well-cared for Subaru to Tom Wood. BIG MISTAKE. HUGE. Not only did they try to sell us on a bunch of unnecessary items after fixing the recall issue (replacing the airbag because there were instances of glass popping out and cutting passengers), but they also blamed us for ALL of the lights (front, rear, fog lights, brake lights) burning out at the SAME TIME. Claimed we couldn't prove it wasn't like that when we brought it in. Then, they wanted to charge us $50 for each bulb. Things haven't changed at all at Tom Wood. My last encounter with them, one of their mechanics called me a xxxxx because I wanted an update on my car. Never, ever going back there. Wouldn't recommend them to my worst enemy. More

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4 visits Ive been back to service 4 times. I still have an unsafe vehicle. Im repeatedly told the problem is solved. Ive spent over 1500 $. The car is still in Ive been back to service 4 times. I still have an unsafe vehicle. Im repeatedly told the problem is solved. Ive spent over 1500 $. The car is still in service. Subaru of America has been contacted. I traded a Cadillac for this car because reliability was important as woman on the road. I have asked the service manager if he would put his family in this car at night and got no answer More

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