Jerry Williams | Page 10

6,000 mi service for my Forester. No appointment and it was done in 45 min. Waiting area is comfortable and service techs keep you informed. Great experience was done in 45 min. Waiting area is comfortable and service techs keep you informed. Great experience More

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Perfection I have had my '16 Forester serviced at Tom Wood for the factory recommended intervals, & any other service as well. The service pros are fast and flaw I have had my '16 Forester serviced at Tom Wood for the factory recommended intervals, & any other service as well. The service pros are fast and flawless. They get the jobs done on time and use Subaru replacement parts. More

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New Vehicle Purchase Lou was great to work with when purchasing my new vehicle. He was friendly, knowledgeable and answered all questions quickly. I’d work with him again Lou was great to work with when purchasing my new vehicle. He was friendly, knowledgeable and answered all questions quickly. I’d work with him again in the future. More

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Jamie was awesome! Jamie was great and got us a good deal on our trade in and kept the process simple. He is very clear on what to expect out of your new car and we enjo Jamie was great and got us a good deal on our trade in and kept the process simple. He is very clear on what to expect out of your new car and we enjoyed working with him. More

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Warranty work turns into expensive light bulb My wife took out Subaru in for warranty work and while there she got roped into having two small amber lights replaced for $50 Labor and several other My wife took out Subaru in for warranty work and while there she got roped into having two small amber lights replaced for $50 Labor and several other routine maintenance suggestions for a total of over $900. That’s why I do not appreciate the dealer pricing or techniques. We leave feeling like we got fleeced. More

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BEST DEALERSHIP EXPERIENCE EVER! We went in for scheduled maintenance for our Outback. Looked at the Ascent in the show room (which we had researched) and then talked about it later a We went in for scheduled maintenance for our Outback. Looked at the Ascent in the show room (which we had researched) and then talked about it later at home (Terre Haute). The salesman, Greg was fantastic to work with - available but not pushy, professional but friendly at the same time. We’ve always been happy with the service department and staff in the past which made buying another Subaru an easy decision! More

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Love Tom Wood Subaru!! We recently purchased our second used Subaru Forrester from Tom Wood Subaru. In addition, we have had our Subaru Forrester and our Subaru legacy ser We recently purchased our second used Subaru Forrester from Tom Wood Subaru. In addition, we have had our Subaru Forrester and our Subaru legacy serviced at the dealership. Our experience with this dealership has been extraordinarily fantastic. The sales people have been very helpful and engaging. The service people are the best anywhere - we have all of our car service work done at Tom Wood Subaru. It’s obvious that, from the top of the company all the way down the line, integrity and customer service are key values. More

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Quick and nice Very quick turnaround. Nice people. They went above and beyond. The service area was very clean. And they washed my car which was really nice. Very quick turnaround. Nice people. They went above and beyond. The service area was very clean. And they washed my car which was really nice. More

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$800 to change the plugs We took two of our Subaru’s in for service. I have two points to make that highlight the reasons I will not gonna last. 1) I had a slow leak in o We took two of our Subaru’s in for service. I have two points to make that highlight the reasons I will not gonna last. 1) I had a slow leak in one of my tires. I mentioned it during check in. $35 later the tire is plugged. Keep in mind they pulled the tires to do a roatation. Mental note-take to Discount Tire next time for free. 2) The car has 60k miles. They said the plains needed changed. $800 later they are changed. Response from dealer, we have to disassemble a lot to do it. Recommendation to Subaru-have your engineers design for maintenance, not for dealer profit. This experience just made me a Tom Wood and Subaru net detractor. More

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Greatest car service I ever experienced When I brought my vehicle to Tom Wood Subaru for service, I was expecting to hear very bad and expensive news regarding my diagnosis. But to my surpri When I brought my vehicle to Tom Wood Subaru for service, I was expecting to hear very bad and expensive news regarding my diagnosis. But to my surprise, they provided much more service for far less money than I ever would have believed. They were very straight forward with the diagnosis and the remedies. Everyone from the service advisor (Tony Parsons) to the parts and service manager were courteous and helpful. More

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