Jerry Williams | Page 10

Nice people but very unorganized. Went in for a recall part. Said on the recall letter it would take roughly an hour. Made a 9:00 appt. 2 hrs later still not started..2/1/2hrs later they finished. Said part. Said on the recall letter it would take roughly an hour. Made a 9:00 appt. 2 hrs later still not started..2/1/2hrs later they finished. Said they lost the paper wrk in the system...? Not that many cars there so I couldn’t figure out that reasoning/excuse. Even though I had a 9:00 appt didnt mean they would work on it at 9.... it was just a time slot. Why make an appointment if it means nothing????? More

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Transmission slipping. Diagnostics determined transmission trash. Called corporate, no help; Car has 150,000 miles. Warranty only good up to 100,000. All the services I let you perform on my Suba transmission trash. Called corporate, no help; Car has 150,000 miles. Warranty only good up to 100,000. All the services I let you perform on my Subaru Legacy and you guys kick me to the curb. Of course if I give $8,000 you will put in a new transmission . xxxxxxxx CVT!! More

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My issue wasn’t common, but first my sales person, Jamie listened, then Tod in service listened. The repair was performed flawlessly. Thanks for loaner. listened, then Tod in service listened. The repair was performed flawlessly. Thanks for loaner. More

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Great prices on tires, thanks! I appreciate your parts team who ordered my tires in a timely manner and even a brand you dont normally carry. team who ordered my tires in a timely manner and even a brand you dont normally carry. More

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We decided to purchase a 2020 Subaru Ascent from Tom Wood Subaru after we experienced a total loss of our 2015 Honda CR-V. We chose Subaru because of their advanced saftey features, excellent reviews and val Subaru after we experienced a total loss of our 2015 Honda CR-V. We chose Subaru because of their advanced saftey features, excellent reviews and value retention. Our sales consultant, Dan Ryan, made us feel at ease and was very knowledgeable. I highly recommend Tom Wood Subaru, if you are in the market for a new vehicle. Be sure to ask for Dan Ryan! More

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Battery on 2015 Subaru died , three different occasions within a three week period. AAA was called each time for service. Decided to put in new battery at dealership only to be told battery showed ok and t within a three week period. AAA was called each time for service. Decided to put in new battery at dealership only to be told battery showed ok and they had done an upgrade. Not sure how long an ( upgrade ) will last before having to deal with another dead battery. I smell an issue here. More

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I couldn't be happier I brought my Forester in for two recalls Friday morning, and had planned to wait for it, but the recalls would have taken too long to fix, and there w I brought my Forester in for two recalls Friday morning, and had planned to wait for it, but the recalls would have taken too long to fix, and there were many cars there for service. I was given a rental paid by Subaru, and it looked like my car would not be ready until Monday at the earliest. I mentioned that I am not comfortable driving a car that I'm not used to. Later in the day on Friday, I received a phone call that my Subaru would be ready by the next day, and that I would receive a call in the morning when I would be able to pick it up. I couldn't be happier. That is great service, and the people at Tom Woods are just the nicest. More

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I have complete trust and faith in the service department at tom wood Subaru. I like the detailed report that is provided when bringing vehicle in for servive. at tom wood Subaru. I like the detailed report that is provided when bringing vehicle in for servive. More

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Awesome sales and service here, will be a life long costumer. It’s nice to have a dealership that cares about my concerns and wants to help. costumer. It’s nice to have a dealership that cares about my concerns and wants to help. More

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Excellent service, knowledge staff. Mike did a great job helping us find the legacy we were looking. Purchase process was open, honest, and transparent. Finance department moved exceptionally fast, which w helping us find the legacy we were looking. Purchase process was open, honest, and transparent. Finance department moved exceptionally fast, which was helpful since we had young kids running around. More

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