Jesse Aguayo | Page 3

Great service experience Always friendly, knowledgeable and prompt. They were able to get me in right away and communicated a proper timeline and vehicle was completed on tim Always friendly, knowledgeable and prompt. They were able to get me in right away and communicated a proper timeline and vehicle was completed on time. I would highly recommend Carl and his service team to any Audi owners. More

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My A4 I have a leased car originally brand new. Now that the lease is up soon, I have a few options. Not sure what I’ll do. The water coolant pump went out I have a leased car originally brand new. Now that the lease is up soon, I have a few options. Not sure what I’ll do. The water coolant pump went out and I replaced it. Customer service was great to me. More

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Regular Service I've been a customer of Rusnak Westlake for years. Driving my second A-7 I bought there. Jesse in service and the manager Carl are two of the best. I've been a customer of Rusnak Westlake for years. Driving my second A-7 I bought there. Jesse in service and the manager Carl are two of the best. They do what they say and always let me know about any changes. Never had one problem with these consummate professionals. More

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Consistent personal service This is my second purchase from this dealership. My salesperson made everything easy and enjoyable. She found the right car at another dealership and This is my second purchase from this dealership. My salesperson made everything easy and enjoyable. She found the right car at another dealership and had it brought to us. Every phase of the experience was positive. That is something that I have come to expect at this dealership. More

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Great group of service folks Been taking both my Audi’s since I got them and didn’t even buy it from Rusnak. The one Audi dealer tried to tell us we need brakes and the car was a Been taking both my Audi’s since I got them and didn’t even buy it from Rusnak. The one Audi dealer tried to tell us we need brakes and the car was a a3 TDI and had 20,000 miles. I knew it didn’t and stopped going there. My 2nd Audi I purchased from another dealer. During the tome I bought my Audi I saw a service person pulling out to service a car and was parked parallel. The person hit the car behind him and just kept going. These guys have been professional and have been going here since 2014. Easy folks and there to take care of the issue and do it right. Wouldn’t go to another dealership and will buy my next Audi from Rusnak. More

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Excellent Service As Always...!!! They were waiting for me when I drove in, my work order was waiting, Jessie asked if there was any other concerns they needed to address while my car They were waiting for me when I drove in, my work order was waiting, Jessie asked if there was any other concerns they needed to address while my car was in for the big 75K service, I said "No" then Jesse personally escorted my over to the loan vehicle area where I was given my freer loan Audi... When the major service was completed, Jesse called me to let me know I could pick up my A8, and I did with out any complications... Major service completed with no problems or surprises... On a scale of 1 to 10, Rusnak is a 12... Stephen More

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Excellent experience!! I was able to get an appointment immediately, was met with kind smiles when I dropped off the car. Was told in detail what was going to be done and gi I was able to get an appointment immediately, was met with kind smiles when I dropped off the car. Was told in detail what was going to be done and given a loaner car. My car was returned on schedule with all work performed. Very happy with the people and work done at Rusnak. Keep up the great work! More

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Purchase Experience Rusnak staff was courteous, respectful and well informed. I appreciated that they were helpful but not “pushy”. Bruce Lee was especially clear and th Rusnak staff was courteous, respectful and well informed. I appreciated that they were helpful but not “pushy”. Bruce Lee was especially clear and through in explaining the various optional items. More

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Excellent and timely service Rusnak Audi has excellent and very knowledgeable service technicians who always provide the best of service in a timely manner. This is my second Audi Rusnak Audi has excellent and very knowledgeable service technicians who always provide the best of service in a timely manner. This is my second Audi and I have been having my cars serviced there for the past 10 years and would go nowhere else. Everyone has always been very helpful with answering all my questions and providing me with a very nice loaner car when needed. I recommend this dealership to my friends and clients. More

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Regular Service Old quality but very expensive, $430.00 for an oil change and car wash ridiculously expensive. The vast majority of the charge was for labor and I don Old quality but very expensive, $430.00 for an oil change and car wash ridiculously expensive. The vast majority of the charge was for labor and I don’t believe an oil change is really that labor intensive. More

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