Jesse Aguayo | Page 4

Great team There is a great team working at the Rusnak Audi. Someone is always available to help when I come in. I recommend this dealership to everyone. There is a great team working at the Rusnak Audi. Someone is always available to help when I come in. I recommend this dealership to everyone. More

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Very pleasant and efficient When I arrived at the dealership I was treated right away by a service member who I explained all the problems with the car to. My service assistant r When I arrived at the dealership I was treated right away by a service member who I explained all the problems with the car to. My service assistant right away sent me over to get set up with a loaner while all the paper work was being drawn up. I was in and out with a loaner and my car completely taken care of within 10 minuets. More

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Service visit due to leak in passenger compartment. Jesus did a great job! Very courteous and professional. Rusnak Audi is great to work with. I really appreciate their knowledge and great customer s Jesus did a great job! Very courteous and professional. Rusnak Audi is great to work with. I really appreciate their knowledge and great customer service. More

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Service staff Great service. Everyone is friendly. They get you in an out and everyone is smiling. I have 10 cars and only one audi. I would love if all the others Great service. Everyone is friendly. They get you in an out and everyone is smiling. I have 10 cars and only one audi. I would love if all the others could learn something from this service dept More

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service is why we keep returning Carl,Adam,Jesse and everyone else we've come in contact with in service department are delightful. and very helpful and professional. See you again! Carl,Adam,Jesse and everyone else we've come in contact with in service department are delightful. and very helpful and professional. See you again! More

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Friendly service Clean facility and people are very nice and friendly. I got to come in to drop off my car, and leave the dealership with my loaner car within 30 mins. Clean facility and people are very nice and friendly. I got to come in to drop off my car, and leave the dealership with my loaner car within 30 mins. More

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Unparalled Service Department/Carl Seehoffer Outstanding! 8/1/17 0840 I called the main number followed the prompts to make a service appointment. I was placed on hold and the recorded message said to hold an 8/1/17 0840 I called the main number followed the prompts to make a service appointment. I was placed on hold and the recorded message said to hold and my call would be answered in the order received. periodically over the next 20 minutes I was offered the opportunity to leave a message and receive a callback without losing my place. Since I was driving from Moorpark to Oxnard I stayed on the line and my call was never answered. Upon arriving home I again placed the call and took the option of a call back. Again it claimed it would be returned in the order received. At 11:12am, 2hours and 12 minutes after my second call I received a call from "Wendy" from a call center who checked on available appointments. The next available slot was Wednesday August 9th. Extremely frustrated with the process I told her to forget it and I would go elsewhere. I immediately called the general number and asked for the operator and the phone was answered by "Karen". Karen was polite, professional and efficient. Sensing my frustration she put me in touch with Carl Seehoffer the Service Manager. I have been a customer of Rusnak Audi in Westlake for about 11 years. It should be noted that I live about 2 miles from DCH Audi in Oxnard. I have made the 30 minute drive to Westlake for one reason only, Outstanding Service. When I first started my relationship with Rusnak I was assigned to a Service Writer, Richard Ruiz. When I needed an appointment I simply called him and all of my service needs were taken care of from that point going forward. Richard has since moved to Rusnak Porsche and is missed. I understand the need to free up the service writer from appointment calls but believe me an offsite call center is not the answer in my opinion. It is very inefficient and impersonal. Now to the compliments! I came down in person to meet with Carl Seehoffer at approximately 1:30pm that same day. Carl couldn't have been more understanding and apologetic. He took my car right in for service and provided me with transportation home. He is one in a million and I can't say enough good about him. The call center, now that's another story! putting a face with the person you make appointments with and getting to know the service department staff goes a long way towards excellent customer service. Please consider changing back to in house. More

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Great dealership Quick, professional service and sales departments. Would go to the dealership over any others in the area. I live 5 miles from another Audi and will n Quick, professional service and sales departments. Would go to the dealership over any others in the area. I live 5 miles from another Audi and will not go there due to two poor experiences there, I'll drive the 25 miles to Westlake! More

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Great experience From the time I walked in to the time I left everyone at Rusnak was professional and courteous and they did a great job servicing my car From the time I walked in to the time I left everyone at Rusnak was professional and courteous and they did a great job servicing my car More

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Audi Best Great, friendly, place. Everyone makes sure you are taken care of. Very wide selection of verhicles. Fastest place for service. They accommodate your Great, friendly, place. Everyone makes sure you are taken care of. Very wide selection of verhicles. Fastest place for service. They accommodate your schedule. Very satisfied More

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