Jesse Friedman | Page 16

Tucson Subaru is great and they finished the work on my car in half the time as they said! They were even going to give me a loaner car if I needed one. car in half the time as they said! They were even going to give me a loaner car if I needed one. More

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Jesse Friedman was in charge of my 30,000 mile warranty service. He was on top of everything, he listened respectfully to 2 concerns I had outside of the warranty work, then he and his manager went the ex service. He was on top of everything, he listened respectfully to 2 concerns I had outside of the warranty work, then he and his manager went the extra mile and got everything taken care of. The service technicians did an excellent job and Floyd Lancaster could not have been more obliging while taking me to and from the dealership. My family owned an auto dealership in Tucson from the 1920's until 1979. I appreciate how hard a team has to work to consistently provide excellent customer service. Tucson Subaru is very impressive. More

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The service in always professional and attentive. The representative s always follow up and are true to their commitment of notifying you when the work is done and providing a complete review of the work representative s always follow up and are true to their commitment of notifying you when the work is done and providing a complete review of the work performed. More

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This dealership is the best I have ever dealt with! I have never felt pressured into services I didn’t come in for, even if something came up during servicing, I was always called and they thoroughly exp have never felt pressured into services I didn’t come in for, even if something came up during servicing, I was always called and they thoroughly explained what was found, how much it would cost, and the results of approving or declining. The sales staff was never pushy or aggressive, which was a HUGE breath of fresh air! In financing, there were no surprises or gimmicks to get me to add useless plans that would increase my monthly bill and I wasn’t rushed through signing papers. I love Tucson Subaru! More

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Excellent Professional Service Organization I recently purchased a used 2014 Outback. I brought it to Tucson Suburu for service. Everything from setting an appointment, bringing the car in, expl I recently purchased a used 2014 Outback. I brought it to Tucson Suburu for service. Everything from setting an appointment, bringing the car in, explanations of service work, and communication while work was being done was excellent. Jesse Friedman, my service advisor, was knowledgeable and helpful at every step. I want to keep this car running well and have confidence that Tucson Suburu will do just that. Service prices were on the high side but probably in line with other car dealership's service departments. I will be servicing my Outback here and would recommend this service department to anyone without reservation. Only reason for 4 star rating is pricing. More

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Another Great Service Call with Jesse Friedman This was my 1 year service checkup on my 2019 Crosstrek. I had asked Jesse for a loaner in order to do some shopping. He had organized that perfectly This was my 1 year service checkup on my 2019 Crosstrek. I had asked Jesse for a loaner in order to do some shopping. He had organized that perfectly and the service went through without a hitch. I can't say enough about the entire Tucson Suburu organization; they are superb. My primary contact is always Jesse and he makes it not only painless, but enjoyable. Many thanks to all and to the management of Tucson Suburu who put this team together and obviously works hard to maintain the high standards. Besides that everyone seems to love their job! Warren Tyler, a loyal customer More

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Service Department Team par excellence Service Advisor Dan Ford assisted me on Tuesday to have the windshield of my 2013 Outback replaced along with an oil change and other preventative mai Service Advisor Dan Ford assisted me on Tuesday to have the windshield of my 2013 Outback replaced along with an oil change and other preventative maintenance tasks. Dan has assisted me previously for regular maintenance items and vehicle recalls and is always a pleasure to work with. Friendly, courteous, and always ready to answer a question and goes further to see a question answered if it is beyond his scope of information available. I schedule my service visit with Kylee, worked with my insurance agent and glass underwriter. Another team member that answers all questions and keeps you informed. Jesse and Andy round out the team members that checked-in my vehicle and got me set up with the loaner vehicle. Friendly and ready to assist and answer all questions as Kylee was. When I pickup my vehicle from Tucson Subaru, I always have my invoice and car waiting for me to pay and get on the road. The best service department in Tucson! More

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Chris Smith assisted me when I bought my Crosstrek 2 years ago. I have only ever gotten my car serviced at Subaru Tucson. Best customer service and employees! years ago. I have only ever gotten my car serviced at Subaru Tucson. Best customer service and employees! More

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Great service department. I own two 2019 and one 2020 Subaru and none were purchased here because I can buy them for $1500-$2000 less each by driving 80 miles to Phx. Subaru and none were purchased here because I can buy them for $1500-$2000 less each by driving 80 miles to Phx. More

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Best car buying experience! No haggling back and forth! So far service department has been outstanding! I’ve had my car about 3 yrs! I can’t Remember the names of all the people I’ve worked with but everyb So far service department has been outstanding! I’ve had my car about 3 yrs! I can’t Remember the names of all the people I’ve worked with but everybody at Subaru has been wonderful. I have nothing but good things to say about this dealership. More

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