Jesse Hallock | Page 3

Thanks for the contact and even though I did not bring my car in for service, my friend who did was happy with how he was treated. car in for service, my friend who did was happy with how he was treated. More

by Holly Verified Customer Verified Customer

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This was just an oil change and tire rotation. Everything went well from having to reschedule to checkout. Everything went well from having to reschedule to checkout. More

by dgauvin Verified Customer Verified Customer

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Friendly, accommodating, and knowledgeable. Reasonable prices for service! Would highly recommend this dealership for great service! Reasonable prices for service! Would highly recommend this dealership for great service! More

by KATHRERINEPERKINS12 Verified Customer Verified Customer

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Friendly and professional service. Clean and modern facilities. Staff is always courteous and helpful. Work done in a timely manner. Clean and modern facilities. Staff is always courteous and helpful. Work done in a timely manner. More

by gpajor8127 Verified Customer Verified Customer

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Super informative, knowledgeable staff. Patient and helpful. No sales pressure. Competitive pricing. Great selection. A+ Patient and helpful. No sales pressure. Competitive pricing. Great selection. A+ More

by jeffjax Verified Customer Verified Customer

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Thanks to Macy Bosma for being a great help Without her assistance I would of been stuck without having a battery installed assistance I would of been stuck without having a battery installed More

by gpajor8127 Verified Customer Verified Customer

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Really poor quality service. Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over i Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over in person to get it sorted. They charged us and told us the truck was fixed only to have the issue come back the very next time the truck was driven. We pay for an extended warranty that is not being upheld. The business is shady from the sales side to the service side. I will never use Key Ford again. More

by sierrarosefitness121 Verified Customer Verified Customer

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I was extremely pleased with the service and how clean the whole place of business looked. the whole place of business looked. More

by lflibby69 Verified Customer Verified Customer

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First of all l want to say Thank you to Ace. . He was Great !Aristeo'Ace'Vasquez was as my salesman... he was very very polite, very efficient and answered any and all questions that l had.. I wi . He was Great !Aristeo'Ace'Vasquez was as my salesman... he was very very polite, very efficient and answered any and all questions that l had.. I will Highly recommend Ace to my Family & Friends looking to buy a vehicle at Key Ford of Rockland , Everyone there were very polite, nice , friendly and accommodating. Thank you again Ace.. l Love my car!! Patricia Rackliff More

by pattyrackliff Verified Customer Verified Customer

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I purchased a Bronco Sport from Key Ford in midcoast Maine. At that time, I was told I’d need to return the following Wednesday for a recall service. I arrived for the appointment only to be told it had Maine. At that time, I was told I’d need to return the following Wednesday for a recall service. I arrived for the appointment only to be told it hadn’t been scheduled—despite them clearly stating otherwise. No apology, just “don’t worry about it.” Less than a week later, the service engine light came on and I had a flat tire. Again—this is a car I just bought, from a dealership. I booked another appointment. I sat in the waiting area for over two hours with no updates. When I finally asked, I was brushed off. I had to ask a second employee for any information. They did the recall—the one they had told me not to worry about—but didn’t figure out why the service engine light was on or the tire issue, the reason I was there. A few days later, the engine light came back on. I scheduled a third appointment. I clearly stated the engine light was on and a tire was flat. End of the day, I get a call: “Did you know your tire pressure is low?” Yes. That’s why the appointment was made. They charged me to fix the flat (again: just bought the car), and claimed the engine light was resolved. The next day on my way to work, the engine light came back on. That’s now four times I’ve had to bring in this car. At this point, I asked to speak to a manager. I explained the entire situation and how the way I was being treated had become completely unacceptable. Two hours later, I received a call—not with accountability, but with a question: “Did you fill the car up while it was running?” The question wasn’t just condescending—it felt deliberately dismissive and absurd given everything I’d already explained. I’ve now brought in this car four times in around five weeks, and the question is whether I know how to use a gas pump? I asked to escalate further. I was connected with someone claiming to be involved, but with zero authority—and who, as it turns out, did absolutely nothing. Hours later, the service department finally called me back. Their proposed solution? They’d like to use my car to give other people rides—“to see if the light comes back on.” But don’t worry—they generously offered to cover the gas. I’d just have to take the extra miles on my vehicle. As if that were a favor. No clarity on a fix. Just repeated deflection and patronizing responses. When I reminded them this isn’t about how many times I’ve had to come in, but about the fact that I bought a malfunctioning car from their lot, the response was more repetition, more blame-shifting. I’ve never been treated with such passive hostility at a dealership. Every step of this has involved dismissiveness, delays, and subtle but consistent undertones of being treated differently—less credibly—than other customers in the room. I’ll let you draw your own conclusions as to why. This has gone beyond poor service. If this dealership’s goal was to make me feel like a problem, they’ve succeeded. If you’re considering purchasing a vehicle here, please be extremely cautious. They will sell you a lemon, refuse to take accountability, and make you feel like you’re imagining the issues. Will be posting this review tomorrow. More

by keegan.lyle Verified Customer Verified Customer

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