Jesse Hallock | Page 5

Not pleased with service I received ! My car was still under warranty and you didn’t fix it correctly it continued to get worse , until warranty went bad then you decided to tell me what My car was still under warranty and you didn’t fix it correctly it continued to get worse , until warranty went bad then you decided to tell me what was wrong and that it would be close to 7000 . I was working with a manager two different times which both were fired and I got left with nothing but payments in a car that had severe issues and a repair bill that wasn’t my responsibility. You are unorganized, unprofessional and you do not back up your warranties . Big disappointment my family who had purchased cars from you all will never purchase from you again , also many complaints from other people ! Good luck ! More

by Djevixu Verified Customer Verified Customer

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Very helpful, great customer service Jessie and the crew are awesome. Clean, comfortable will definitely return are awesome. Clean, comfortable will definitely return More

by lindat0414 Verified Customer Verified Customer

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Jesse called and made threats about what he thought was an unpaid bill when in fact it had been paid directly. If he had actually looked into it and did a little research, he would see the bill was in fact an unpaid bill when in fact it had been paid directly. If he had actually looked into it and did a little research, he would see the bill was in fact paid to the outside contractor and there was no need to threaten criminal action. I will never recommend key to anyone. More

by Pissed off Verified Customer Verified Customer

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Waited 30 days for my appointment, given the wrong date for the appointment. Told my bill was running about $900 so far because it had to go through a check list .Waited 8 days supposedly for the part to c for the appointment. Told my bill was running about $900 so far because it had to go through a check list .Waited 8 days supposedly for the part to come in. When I called to find out what was going on again as no one had called me , I was told they would call me back to let me know why my part had not come yet, waited, no call. Went over to find out but no one works in service on the weekends. When I called them again on Monday I was told it was being worked on and should be ready to pick up that afternoon. I asked how much the bill was it was $1937.01! For an air conditioning hose and fan clutch. $1200.00 in labor??!When I questioned the bill I was told he was new and didnt know why. Never bringing anything there again, never buying anything there again. Horrible service. Not even a would you like to speak to our manager. Nothing. More

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Jesse and Tracy were both helpful in getting a new battery installed instead of carrying out my scheduled appointment. A nice waiting room is available for customer use. battery installed instead of carrying out my scheduled appointment. A nice waiting room is available for customer use. More

by ASAMARAS Verified Customer Verified Customer

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Great friendly and professional service. Work done in a timely manner, all personnel were very helpful. Clean modern facilities. Work done in a timely manner, all personnel were very helpful. Clean modern facilities. More

by gpajor8127 Verified Customer Verified Customer

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Bought a used car from them, they didn't do an inspection on the car until the day I went to pick it up and they discovered issues that needed repair. Had to get a loaner, then communication breakdowns. They on the car until the day I went to pick it up and they discovered issues that needed repair. Had to get a loaner, then communication breakdowns. They did do the repairs that needed doing, but wasn't a smooth car purchase by any stretch. More

by mrintahoe Verified Customer Verified Customer

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You can’t say enough about how great they are. From the day I got my Bronco they have been great. I never worry. From the day I got my Bronco they have been great. I never worry. More

by jcorrado Verified Customer Verified Customer

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Very nice and professional. They listened to my complaints and understood I'm not the best with technology They listened to my complaints and understood I'm not the best with technology More

by kristen2578 Verified Customer Verified Customer

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Made an online appt for oil change. 45 minutes in they hadn’t started it. He said my mistake was making the appointment online. My mistake? Don’t offer the option then. He also said the 45 minutes in they hadn’t started it. He said my mistake was making the appointment online. My mistake? Don’t offer the option then. He also said they were down a tech. It was as if I was being blamed. More

by Eye Verified Customer Verified Customer

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