Jesse Martins
Jesse Martins at Greenway Kia West

Jesse Martins

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.9
45 Reviews
4.9

45 Reviews

Write a Review

45 Reviews of Jesse Martins

July 06, 2025

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Employee Rating

It took Kia West 3 days to figure out what the problem was with my 2023 Kia with only 12000 miles on it. My husband & I spent 4 hours waiting the 1st day and 4 hours waiting the 2nd day, we came back the More

by go2casinos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 08, 2025

Greenway Kia West responded

Hi go2casinos, Thank you for your feedback. We’re sorry to hear about your recent experience and the inconvenience you faced during your service visit. Your satisfaction is very important to us, and we apologize for any lack of communication or clarity regarding your vehicle and the charges. If you’d like to discuss your visit further, please reach out to our Service Manager so we can address your concerns directly and work towards a resolution. Thank you again for your feedback—it helps us improve our service. —The Greenway Kia West Team

July 03, 2025

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Muy buena experiencia en este concesionario la atención es rápida y el personal de servicio es muy amable More

by joyce opazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 01, 2025

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Purchased two vehicles from there, was sure I got ripped off. The worst is the service department, don't believe they actually did a multi-point inspection told me that my wiper blades were fine all three o More

by JWFENNELL60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Nguyen

Jul 08, 2025

Greenway Kia West responded

Hi JWFENNELL60, Thank you for sharing your feedback. We’re very sorry to hear about your concerns with your recent purchases and your service experience. It’s our goal to provide honest and thorough service to every customer, and we apologize if we did not meet those expectations. We would appreciate the opportunity to discuss this with you directly so we can address your concerns and see how we can make things right. Please reach out to our management team at your earliest convenience. Thank you for bringing this to our attention. —The Greenway Kia West Team

July 01, 2025

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Employee Rating

I didn’t have a choice which Kia dealership my vehicle would be towed to. Happy it was taken to Greenway Kia West. Jesse was great ! Repairs were done in a timely manner. Thanks again More

by Joanne
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2025

Greenway Kia West responded

Hi Joanne, Thank you so much for your kind words! We’re glad your vehicle made it to Greenway Kia West and that Jesse provided great service throughout your repair process. Our team is dedicated to making repairs as smooth and timely as possible for all our customers in Clermont and Central Florida. If you ever need assistance again, Jesse and the rest of our team are always here to help. Thank you for trusting Greenway Kia West! —Your Greenway Kia West Team

June 30, 2025

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Employee Rating

Quick and easy to deal with Very friendly, took care of the recall notices for us More

by MATTYMATT3
Recommend Dealer
Yes

Other Employees Tagged: Jesse Martins

June 29, 2025

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Employee Rating

Jesse was totally awesome but the job took 27 hrs and was way overpriced in my opinion More

by Kiferg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 08, 2025

Greenway Kia West responded

Hi Kiferg, Thank you for your feedback and for recognizing Jesse’s awesome service—we’ll be sure to share your kind words with him. We’re sorry to hear that the repair took longer than expected and that you felt the cost was too high. Your input is important to us, and we’re always working to improve our processes and pricing transparency. If you’d like to discuss your experience further, please don’t hesitate to reach out. We appreciate you choosing Greenway Kia West and are proud to serve the Clermont and Central Florida community. —Your Greenway Kia West Team

June 27, 2025

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Employee Rating

Thanks Jessie for helping me with my services I’ll back back thank you I always come here More

by cedstrick04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 26, 2025

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Tony service rep has always provided top notch service even when you have another service rep working with you, he always inputs information that works in your favor best for the car or financially worth More

by CARRIE.G153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy, Tony Nguyen

June 22, 2025

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I always find an appointment time and day ready within my work schedule the bad thing is most of the time my vehicle is returned dirty. More

by oscardashi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

Greenway Kia West responded

Thank you for your feedback and 4-star review, Oscar. We're glad to hear that scheduling service around your work schedule has been easy and convenient—that’s something we work hard to provide. However, we sincerely apologize that your vehicle hasn’t always been returned as clean as it should be. That’s not the experience we aim for, and we appreciate you bringing it to our attention. We'll be sure to share this with our team and work on improving this going forward. We value your business and hope to earn that fifth star on your next visit. —Greenway Kia West Team

June 21, 2025

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Employee Rating

They always take care of my car needs. Quick and easy. Everyone is helpful and know knowledgeable. I always go to this dealer. This is my 5th Kia that I buy from Kia West. They always trea More

by Vanessa Figueras
Recommend Dealer
Yes

Other Employees Tagged: Jesse Martins

Jun 24, 2025

Greenway Kia West responded

Thank you so much for the amazing 5-star review, Vanessa! We’re honored to have earned your trust time and time again—five Kias is incredible! It means the world to us that you continue to choose Greenway Kia West for your vehicle needs. From our knowledgeable and helpful team to our quick and easy service, we're here to make every visit a great one. We truly appreciate your loyalty and look forward to being here for Kia #6! —Greenway Kia West Team

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